The document discusses the results of Aera's third annual Stakeholders Satisfaction Survey (called "BEAT") for the year 2015-16. It summarizes positive feedback received which praised Aera's domain expertise, ability to deliver results, and going beyond functional barriers. Areas of improvement mentioned include enhancing consultancy services, updating their website, and innovative pricing models. Charts show high participation rates and excellent ratings for delivery quality, team skills, and communication. The document concludes by outlining major business trends for 2016-17 such as regulatory changes, technology investment, and expanding market opportunities.

1. BEAT-­‐
2015-­‐16
Because
we
invest
in
rela8onships

3. BEAT
2015-­‐16
To
have
long
and
frui?ul
rela8onship,
interac8ve
communica8on
is
must.
Key
objec8ve
for
this
Stakeholders
Sa8sfac8on
Survey
(called
“BEAT”
)
to
have
dialogue
between
our
stakeholders.
We
are
herewith
pleasure
with
our
third
BEAT
Analysis
for
the
year
2015-­‐16.
Aera
is
indebted
who
have
taken
8me
to
par8cipate
and
offer
us
more
insight
into
their
expecta8on
and
way
for
forward
looking
Aera
helps
clients
fulfill
their
mo8ves
with
sound
par8cipa8on
and
meaningful
rela8onships.
Once
a
part
with
you
,
forever
we
shall
be
a
part
of
your
Business.
We
promise
to
bring
success,
con8nuously
contribute
value
for
your
Stakeholders
and
deliver
results
through
innova8on.
Unparallel
environment
to
create
success
story

4. Analysis
-­‐
Par=cipa=on

5. Par=cipa=on
100%
clients
would
willing
to
recommend
us
100%
Clients
would
be
interested
to
engage
with
us
in
future
93%
par8cipa8on
from
Past/Present
Clients
Overall
par8cipa8on
of
82%
across
stakeholders
(lack
of
par8cipa8on
from
some
prospect
clients
)

6. Analysis
-­‐
Aera
Achievement
&
Scope
for
Improvement

7. Major
Achievement
(True
voice
of
stakeholders)
–
Most
proud
movement
for
Aera
We
are
very
thankful
to
Aera
for
sor8ng
out
our
XXXX
issues
so
quickly
and
easily.
Thanks
to
XXXX
who
recommended
us
your
name
The
quality
and
depth
of
your
industry
analysis
and
strategic
insight
was
excep8onal
Our
key
ambi8on
was
to
achieve
opera8onal
excellence
–
both
in
opera8onal
cost
and
service
Level.
Mission
accomplished
beyond
sa8sfac8on
The
excellent
thing
which
we
believe
what
Aera
offers
is
a.
Going
beyond
the
func8onal
barrier
b.
Always
achieve
the
8melines
c.
keep
the
party
informed
on
a
weekly
basis
on
the
progress

8. Major
Achievement
(True
voice
of
stakeholders)
–
Most
proud
movement
for
Aera
Very
professionally
handled,
beyond
expecta8ons.
I
am
more
than
pleased
with
your
service
Aera
provides
a
comprehensive
view
of
the
business
and
maximize
the
strategic
posi8oning
of
the
business
Excellent
domain
knowledge
on
any
subject
discussed
with
Area.

9.
Voice
of
Improvement
Enhance
your
consultancy
service
with
other
parallel
services
like
Assurance
(tes8ng)
Why
Website
is
s8ll
under
construc8on
Some
improvement
in
the
way
you
listen
Suggest
to
have
innova8ve
pricing
models
during
the
current
business
environment

10. BEAT
–
Quality
of
Delivery
–
Response
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Content
Analysis
and
reasoning
Quality
of
Delivery
Execu8on
Methodology
How
well
do
we
deliver
what
we
promise
Adherence
to
deadlines
Good
Excellent

11. BEAT
–
Team
skills
and
Behaviors
-­‐
Response
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Skill
Quality
of
the
Team
Our
domain
knowledge
Ahtude
and
Behaviour
of
Team
Good
Excellent

12. BEAT
–
Communica8on
and
Client
Serving
-­‐
Response
75%
80%
85%
90%
95%
100%
Effec8veness
and
quality
of
Service
Ability
in
keeping
you
informed
Courtesy,
helpfulness
and
politeness
Promptness
in
responding
to
your
request
for
service
How
well
do
we
listen
to
you
How
well
do
we
understand
you
and
try
to
meet
your
needs
How
much
confidence
do
you
have
in
our
service
Good
Excellent

13. Aera
–
Business
Trend
for
2016-­‐17

14.
Major
Business
Trend
2016-­‐17
Major
changes
in
regula8on
impac8ng
on
business
model
.
Lean
Business
will
win
Investment
in
Technology
,Opera8onal
efficiency
and
Redesign
in
Business
Process
Geopoli8cal
terrorism
war
on
terror
Expanding
market
opportuni8es

15. Thank
You
Good Partners