Adolfo_Tinoco_09_02_15

Adolfo J. Tinoco
Redmond, WA 98053/Chicago, IL 60629 Home: (425) 898-8490
Atinoco1@frontier.com http://www.linkedin.com Mobile: (425) 442-6524
Skype id: yetiwyvern
Senior Telecom/VoIP Engineer
Have over ten years in the operations of telecom equipment and information systems, including but not
limited to hardware/software, installations, upgrades, troubleshooting, cabling, system administration,
programming, and scripting.
Excellent IP networking fundamentals and extensive experience in the application and troubleshooting of
IP protocols.
Excellent TCP networking fundamentals and extensive experience in the application and troubleshooting
of TCP.
In-depth knowledge of and experience with major internet routing protocols; specifically BGP and OSPF
Excellent network analysis fundamentals and robust troubleshooting skills.
Experienced with Genesys. Have approximately 7 years with their database since it was a critical
component for AT&T’s IVRs.
Experience scripting with Perl and javascript. Built user interfaces to databases using both.
Extensive experience with Unix systems for over 20 years including system administration. This included
system builds, recovery from data corruption and filesystem corruption. Experienced up to Solaris 10, Red
Hat Linux to 8.0, Suse, Ubuntu, AIX, and various other flavors.
Extensive experience with SIP, VoIP, SS7, and other protocols existing under H.32X. Performed the first
installation of SIP in NA for Nortel both inside and outside the R&D labs.
Assisted customers with C# programming within their .NET infrastructure. Am familiar with FCL and CLR.
Extensive knowledge with testing equipment, including BERD testers, o-scopes, spectrum analyzers,
sniffers, etc.
Utilized disk copiers in-house, but in the field had to come up with creative solutions at times.
IMS experience for 3GPP for cellular services via the internet while with Worldlink/Samsung.
Senior Electronics Engineer/System Administrator/Subject Matter Expert (SME), with a solid engineering
and administrative background in Interactive Voice Response (IVR), computer, networking, radar,
satellite communication systems, and 3G 4G cellular systems including testing throughout the rollout
phases. All systems were critical not only commercial but they also had to be in spec with government
laws.
Extensive experience, with T-1s, PRI and ISDN for over ten years, as well as SIP, VoIP, SS7, and IMS.
Have over ten years experience in telecom, including switch maintenance, programming, copper/fiber
optic cabling including terminations and troubleshooting, 66 block and 110 wiring.
Proven abilities in MS up to Server 2003 and Win7, UNIX systems, plus software and hardware across
platforms. Skilled in project management including data centers for large corporations.

Atinoco1@frontier.com Adolfo J. Tinoco Home: (425) 898-8490
http://www.linkedin.com Mobile: (425) 442-6524
Managed telecom projects including field management and project management for over eight years.Managed telecom projects including field management and project management for over eight years.
Clients included AT&T, T-Mobile, Verizon, BofA, Wells Fargo, State of WA, State of OR, and the SocialClients included AT&T, T-Mobile, Verizon, BofA, Wells Fargo, State of WA, State of OR, and the Social
Security Administration to name a few.Security Administration to name a few.
Managed projects and all aspects of maintenance and installations for major law firms in Hawaii, includingManaged projects and all aspects of maintenance and installations for major law firms in Hawaii, including
Cades Schutte, Goodsill Anderson, and Oliver Lau for five years. Also managed all of the Ninth CircuitCades Schutte, Goodsill Anderson, and Oliver Lau for five years. Also managed all of the Ninth Circuit
Courts of Appeal from Hawaii, the entire west coast, and including AlaskaCourts of Appeal from Hawaii, the entire west coast, and including Alaska..
Over ten years experience in installation using industry based standards-based cabling utilizing TIA/EIAOver ten years experience in installation using industry based standards-based cabling utilizing TIA/EIA
standards. At times during troubleshooting needed to re-terminate to conform to standards.standards. At times during troubleshooting needed to re-terminate to conform to standards.
Over five years experience in cable/fiber/wire installation and design and 15 years voice/dataOver five years experience in cable/fiber/wire installation and design and 15 years voice/data
infrastructure design.infrastructure design.
PC operations at the operator level including applications and all levels of troubleshooting andPC operations at the operator level including applications and all levels of troubleshooting and
installation/upgrades.installation/upgrades.
Over ten years working with T1s/PRI and VoIP. Knowledgeable utilizing T-Berds and sniffers.Over ten years working with T1s/PRI and VoIP. Knowledgeable utilizing T-Berds and sniffers.
15+ years experience with voice engineering, mainly Nortel up to large scale DMS100s, but also with15+ years experience with voice engineering, mainly Nortel up to large scale DMS100s, but also with
NEC, Avaya, and Ericsson to name a few.NEC, Avaya, and Ericsson to name a few.
15+ years in LAN WAN operations. Most experience was with Bay networks and Nortel Passports, but15+ years in LAN WAN operations. Most experience was with Bay networks and Nortel Passports, but
also have extensive knowledge of Cisco equipment.also have extensive knowledge of Cisco equipment.
@ 1 year mainly in support of Avaya engineers on their PBXs that fronted Nortel IVRs.@ 1 year mainly in support of Avaya engineers on their PBXs that fronted Nortel IVRs.
@ 15 years experience with call recording, usually with large banks, some of which used different@ 15 years experience with call recording, usually with large banks, some of which used different
vendors to tie into our IVRs.vendors to tie into our IVRs.
@ 3+ years with circuit ordering, mainly assisting customers ordering their trunks and making sure they@ 3+ years with circuit ordering, mainly assisting customers ordering their trunks and making sure they
had enough T1s, etc to accommodate their requirements. I am familiar with RFC standards.had enough T1s, etc to accommodate their requirements. I am familiar with RFC standards.
Over 5 years working with SIP. Was the first to successfully integrate SIP into our IVRs at Nortel.Over 5 years working with SIP. Was the first to successfully integrate SIP into our IVRs at Nortel.
Worked contact centers for numerous years. Largest clients ran up to ten fully equipped IVRs utilizing sixWorked contact centers for numerous years. Largest clients ran up to ten fully equipped IVRs utilizing six
Sun servers, 32 Windows servers, and 24 T1s at different key locations located in different states. ManySun servers, 32 Windows servers, and 24 T1s at different key locations located in different states. Many
also serviced their clients through cloud services, so uptime and coordination for upgrades were of aalso serviced their clients through cloud services, so uptime and coordination for upgrades were of a
major concern.major concern.
Tenacious, trustworthy, and am able to provide excellent customer service and technical skills in the mostTenacious, trustworthy, and am able to provide excellent customer service and technical skills in the most
difficult situations.difficult situations.
CERTIFICATIONS
CompTIA Network+
CompTIA Security+
Aerohive Certified Wireless Administrator/ACWA
OSHA certified
CCNA (pending test)
Certified Information Systems Security Professional/CISSP (pending test)
ITIL V3 Foundation
Project Management Professional/PMP
Certified Ethical Hacker/CEH
Microsoft NT MCSE (expired)
Novell CNE V3 (expired)
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Surtass Naval School, Norfolk, VA
ASW School, Norfolk, VA
MasteryPoint Basic Telecommunications
MasteryPoint Basic Data Communications
MMTA Certified Convergence Technologies Technician
MMTA Certified Network Technologies Technician
IBM PC Institute PC Basics
IBM PC Institute PC Architecture
TECHNICAL EXPERTISE
UNIX Operating Systems: UNIX, Solaris 6/8/9/10, SCO, DRS/NX, Interactive, SunOS, AIX, Linux
RedHat 8/9, CCI, ICL, IBM UNIX, Novell, SUSE 9
MS Operating Systems: Windows Vista/7/XP/Server 2003/2000/NT/98/95
Programming Languages: Perl, JavaScript, PeriPro, PeriStudio, Familiar with Avaya IVR Design Tool
5.0 and IBM DirectTalk as well as voice conversions, HTTP, XML, SQL
and assembler. Shell scripting includes csh, ksh for Unix and generic
scripting with MS products.
Hardware: Brouters, routers, hubs, terminal servers, computer servers, Meridian
PBXs, satellite, navigation, etc. Hardware included Cisco, Bay Networks,
Nortel, Sun, Lucent/Avantel, and a variety of other vendors.
Protocols: VoIP, TCP/ip, SNA, SIP, OSPF, EIGRP, etc
PROFESSIONAL EMPLOYMENT
WHITLOW COMMUNICATIONS, INC. August 2015-Present
Senior Telecom Engineer. Provide maintenance and upgrades to clients, mainly on Nortel equipment. Am
currently in the process of building up business since the Pacific NW is a new area for the company.
IPC Staffing August 2015-Present
Occasionally provide support on very short term contracts proving de-installation, installation, and cabling
services.
FREELANCE CONSULTANT July 2014-Dec 2014
Worked mainly POS (Point of Sale) systems with clients such as Panda Express, Subway, Starbucks,
and other smaller merchants doing maintenance, system moves, wiring, and resolving networking issues.
DCM DATA SYSTEMS/HARRISON MEDICAL CENTER, Bremerton WA May 2014-June 2014
VoIP/Telecomm Engineer
Responsible for providing documentation for integration of existing Nortel and Shoretel voice systems at
Harrison Medical Center and Silverdale hospitals. Responsibilities also included troubleshooting and
maintenance of systems and remote office sites. Short term contract.
WORLDLINK/SAMSUNG April 2013-August 2013
Senior IMP Engineer/Software Tester
Responsible for implementing hardware and software changes to existing 3G systems. Was also
responsible for installing new clusters for 4G systems. Performed testing to ensure all systems were
functional before they were put back into production, this included both voice and data on 3G, 4G/LTE.
Configured and installed scripts on Cisco routers for cellular platforms in the field. IMS experience via
3GPP for cellular services via the internet. Short term contract.
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DCM DATA SYSTEMS, INC., Tacoma, WA January 2013-March 2013
Network/VoIP Engineer
Provided VoIP and networking support , including configuration of Cisco routers for Catholic Health
Initiatives and St. Franciscan group of hospitals. Provided logistics and database support. Worked with
Linux and Ubuntu systems. Short term contract.
INTRENCH TECHNOLOGIES, INC., Seattle, WA 2010–2011
Provide Voice and Data Engineering, Security Operation Services, Wireless, Support, and Managed
Services. Worked with Bay Networks routers to ensure proper configurations and troubleshooting.
Sales Engineering Manager (Northwest)
Supplied sales engineering support/business development for Northwestern region which included
meeting and coordinating with partners, as well as bringing in new business; also, included engineering
support for various products such as security, QoS assessments, monitoring, routers, and wireless for
large and small scale enterprises including data centers.
Continued with my education in system and network security. Expertise in IDS, IDP, and honeypots for
protection as well as sniffers with Windows and snoop with Unix. I am also very familiar with looking
through log files and working with corporate security during possible breaches.
AVAYA INC., Seattle, WA 2009–2010
Nortel’s Enterprise group acquired by Avaya in December of 2009.
Senior Field Engineer/Software Analyst/Tester
Completed large scale upgrade deployments of mps 1000 systems ( both unix and windows based)
nationwide for AT&T, and other large telcos and large scale customer’s data centers inclusive of contact
center. Tested all systems before turnover including QoS. These consisted of up to 16 T-1s and variations
on SIP, SS7, and Voip on each system. Systems consisted of up to 8 Unix servers and 32 MS servers.
NORTEL NETWORKS/NORTHERN TELECOM/ PERIPHONICS, Honolulu, HI/Seattle, WA 1995–2009
Senior Field Engineer/Software Analyst/Tester
Began as a Senior Field Engineer with Nortel maintaining the largest law firms in Hawaii. Joined
Periphonics (acquired by Nortel in 2000) in 2000. Certified as a systems engineer and Subject Matter
Expert (SME) for VPS, VPS/is, and MPS platforms and software developer utilizing PeriPro and
PeriStudio for Nortel Networks/Periphonics IVR platforms.
 Provided all support for Verizon/HawTel and their IVR clients in Hawaii, as well as PBX support
for Voice over IP (VoIP.) Supported installation and maintenance for IVR systems, provided PBX
support for Nortel switches for the Enterprise unit. Served as sole tech support for the US on ICL
systems.
 Lan equipment has consisted of Cabletron, Cisco, Tellab, Bay Networks and Nortel Networks
equipment which has included MMACs, terminal servers, multiplexers, bridges, switches and routers.
 Have provided support for Meridian PBX systems and Nortel Voice Over IP (VOIP) equipment,
including analyzing sniffer traces and switch programming to locate system anomalies. Have also
worked with other various vendor equipment including Lucent and Alcatel.
 Team lead for up to four on-site engineers performing major upgrades and installations to telcos,
including Verizon, AT&T, T-Mobile, and other large customers. Generally completed projects well
before due dates.
 Supplied extensive on-site IVR support in Asia, Mexico, Canada, and throughout the US.
Managed Northwest region: WA, OR, ID, and HI. Provided successful IVR equipment move and
upgrades, and maintenance for the State of Washington and the State of Oregon, under contract with
Verizon.
 Developed guidelines for Nortel Networks MPS line of Interactive Voice Response systems to
ease installation and upgrades.
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 Developed and maintained an internal website for field engineering and an online interface to
sales databases, utilizing Perl and JavaScript.
 Selected to participate in the UM2K platform for Wells Fargo and Stanford University.
 Supervised up to five engineers on-site during upgrades at telcos and banking facilities. Provided
on- the-job training for engineers via one-day conference call. Provided tech support to field
engineers for software/hardware.
 Maintained day to day operations, including office management, budgeting, and logistics.
HUGHES TECHNICAL SERVICES, INC., Honolulu, HI 1989–1995
SURTASS Mission Supervisor/Analyst/Tester
Led a team of six technicians on arduous sea missions for up to three months or more, while working on
Surface Towed Array Surveillance Systems (SURTASS.) Maintained all SURTASS related systems,
logistics, administration, security, COMSEC crypto and cryptographic systems, and provided routine and
end of mission reports. Held NATO top-secret clearance.
 Completed all missions on assigned T-AGOS vessels with an operational availability of 99% plus
(allowed a 30 minute window if a piece of critical equipment was down, otherwise Hughes would
suffer financial repercussions).
 Served as direct liaison between ship’s captain, Hughes, and naval authorities.
 Managed all electronic equipment functionality, including data systems, satellite and high-frequency
communication systems, radar, sterile water systems for WSC-6, navigation, COMSEC, and towed
array. Testing was proprietary and confidential. My ships could not sail without being certified due to
national security.
 Performed all maintenance according to the Navy’s 3M system.
TRI-TECH COMPUTER SERVICES, INC., Chicago, IL 1988–1989
President/Owner/Engineer
Handled major accounts throughout Chicago and adjoining suburbs. Maintained various computer
manufacturers’ systems and related peripherals on a third-party basis. Provided all hardware and
operating systems support. Maintained day to day operations.
EDUCATION & TRAINING
Maintained an “A” average, while working toward a Bachelor’s Degree in Information Technology,
University of Phoenix (Completed 60/120 credit hours)
Degree in Electronics and Computer Technology (Associate’s degree equivalent)
Control Data Institute, Chicago, IL
Attended training, ranging from one week to over a year, on various systems, internal architectures, and
hardware/software design and analysis.
Major Clients/Projects
• US Navy/Spawars
• AT&T
• T-Mobile
• Verizon
• Wells Fargo
• Bank of America
• State of WA
• State of OR
• HP
• Social Security Administration
• Cades Schutte
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• Goodsill Anderson Quinn & Stifel
• Ninth Circuit Courts
• Samsung
• Harrison Medical Center
AWARDS & NOTABLE ACHIEVEMENTS
SURTASS 501 Club award, 1993
Awarded plaque aboard USNS Tenacious (T-AGOS 17), by ship's captain for Outstanding Achievements
and Accomplishments, 1992
Youngest and only non ex-Navy employee to be promoted to the assignment of SURTASS Mission
Supervisor at the rank of Lieutenant Commander.
Awarded an Excellence award by Prime Computer in 1984.
Only Engineer at Nortel/Periphonics allowed to run a region within a region for 15 years.
Promoted to acting manager for the entire western region at Nortel while my manager was recovering
from a long-term illness while still managing my normal duties.
FUTURE GOALS
Certify within the next 6 months in:
• GSEC (GIAC Security Essentials)
• SCNP (Security Certified Network Professional) or SSCP (System Security Certified Practitioner)
• Latest version of RedHat Linux admin
Complete my BSIT in the next two to three years
Am currently working with Free Code Camp to further develop my coding skills in Full Stack Web
Development. The organization provides free coding and development to non-profit organizations.
Bilingual in Spanish. Fluent in speaking, reading, and writing.
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