1. 3/19/2008
1
Session #: 1304 1
Rod Sagarsee
Advanced VoIP Converged Network Voice
Communications between sites and
Video Conferencing Systems
Session #: 1304 2
Housekeeping Notes
Please remember to turn cell phones to vibrate or off
Please remember to complete the session evaluation at
the end of this session
The session number is: 1304
2. 3/19/2008
2
Session #: 1304 3
Speaker/Company Background
Rod Sagarsee….
1984-1989 US Air Force - Network
Systems Programming
1990-1994 Valparaiso University –
Network Management
1994-1996 – Altheimer & Gray - Law
Firm Network Manager
1996 – 2003 Brinks Hofer Gilson &
Lione – Director of Information Services
2003-Present Brinks Hofer Gilson &
Lione – Chief Information Officer
Founded in 1917, Brinks Hofer Gilson & Lione is based in Chicago with four additional
offices across the country serving the intellectual property needs of clients from around
the world. The firm is one of the largest IP law firms in the country, with more than 170
attorneys, scientific advisors and patent agents specializing in intellectual property
litigation and all aspects of patent, trademark, copyright, trade secret, unfair
competition, intellectual asset management, and technology and licensing agreements.
Brinks routinely handles assignments in fields as diverse as electrical, chemical,
mechanical, biotechnology, pharmaceutical, nanotechnology, Internet and computer
technology, as well as in trademarks and brand names for a wide variety of products
and services.
Session #: 1304 4
Where are we now…..
New Conferencing Center
Chicago Lawyer Magazine – March Issue
Where we were….
Where we wanted to be….
How we got there….
Measuring your ROI
Best QoS Practices
3. 3/19/2008
3
Session #: 1304 5
First Steps and Foundation -The Road to Full VoIP
and Combining Advanced Converged Networking
capabilities to create best possible Audio/Visual
Conferencing: What we knew we had to do…
Research and Evaluate Products
Measuring ROI
Avoiding QoS Issues
Evaluating Current Infrastructure
Designing Topology
Implementation Plan
Local Headquarters – New 36th Floor Conferencing Center
Redundancy – Multiple connection options for Audio/Video
Disaster Recover – Initiate Conference from any location
Satellite Expansion – Advanced Mobile A/V Conferencing
Systems
Session #: 1304 6
Where we were…
2006 BHGL A/V Capabilities
No Built-In Advanced A/V Conferencing
ISDN Only and Only in certain conference rooms
No internal 800 Conferencing Call Center
No Microphone Systems for Large Room
Presentations/Mock Trial Rooms
Limited teleconferencing phones
No Advanced Mobile Systems
Single primary analog star phone capability only
No Converged Network Internal Unlimited A/V Usage
Capability
4. 3/19/2008
4
Session #: 1304 7
First step…Topology for Unified Messaging
modeled for 1-800 Internal Conferencing
System
Avaya Meet-Me 800 Conferencing
Implemented Avaya Meet-Me Conferencing on
existing 8710 switch and call system
Redundant HP Proliant Servers
Side Tip: Integrated Email Server Topology for Vmail in Email
Session #: 1304 8
Additional Steps – Satellite office
setups
Mobile Advanced A/V Units
Flat Screen Displays
CPU with Network/Internet
DVD/VHS capability w/audio out
Audio Inbound
IP 4690 Starphone (Speakerphone)
Back up Analog Starphone
5. 3/19/2008
5
Session #: 1304 9
Measuring ROI
Possible Realization…..
800 Long Distance Savings
Between offices
International
Productivity Savings
Unnecessary Third Party Support Costs
No Excessive Video Web Conferencing Charges
No Third Party Deposition or Training Video/Audio Recording Charges
No IS team support to setup Technologies for Conf Rm Presentations
Side Tip - Unified Messaging (Voicemail in Email/on
Blackberry)
Session #: 1304 10
QoS – Avoiding the Issues for both, Audio
and Video….
How can we obtain the best possible QoS ?
Focus on Topology and Infrastructure
Segmentation
Uplinks
Backbone
Layer 3 Switching and VLAN Support
Redundant paths
Possible Bandwidth Expansion
7. 3/19/2008
7
Session #: 1304 13
NOTE:
The voice network
configuration is separate
from the data network.
The voice network is on
its own separate floor
switches and the phones
are on their own
separate wiring from the
loc to the segment
switches.
The 8710 Phone servers
are connected to the
Avaya Cajun 363T
switches via Cat6
ethernet cable.
The core switches are
up-linked to the Cajun
switches via 50/125
Fiber Uplinks SFP LC to
LC connections.
The segment switches
are up-linked to the core
switches via 50/125
Fiber LC to LC
connections.
The two cores are linked
via 50/125 Fiber LC to
LC connections local to
the CNC (Converged
Network Center)
The G650 Gateway
cards are all linked to
the Cajun switches via
Cat6 ethernet cable.
The user end 4625 IP
Phones are all linked via
Cat6 ethernet cable from
the phone loc to the
segment floor switches
in each floor
communications closet.
S8710 Server S8710 Server
Cajun Switch Cajun Switch
3Com 5500 CORE Switch 3Com 5500 CORE Switch
Avaya G650 Gateway Avaya G650 Gateway
3Com 5500 Segment Switch 3Com 5500 Segment Switch 3Com 5500 Segment Switch
3Com 5500 Segment Switch
4625/4690 IP
Phone
4625 /4690 IP
Phone
4625/4690 IP
Phone
4625/4690 IP
Phone
IPSI
IPSI
MedPro MedPro
CLAN
CLAN
BHGL AVAYA 2008 VoIP VOICE TOPOLOGY CONFIGURATION
Session #: 1304 14
Video and Tele-Conferencing Between
Offices
INTERNET WEB VIDEO CONFERENCING
BHGL Information Highway
Utah
Chicago Michigan Indy
Dedicated VoIP Links for
Meet-Me Conferencing Between Offices
8. 3/19/2008
8
Session #: 1304 15
Video and Tele-Conferencing Between Offices
AND WITH CLIENTS/REMOTE EMPLOYEES
INTERNET WEB VIDEO CONFERENCING
BHGL Information Highway
Utah
Chicago Michigan Indy
Dedicated VoIP Links for
Meet-Me Conferencing Between Offices
CLIENTS
Hotel/CoffeeShop
/Airport
Home
IP Softphone
Or
EC500
IP Softphone
Or
EC500
IP Softphone
Or
EC500
VoIP
Or Local
Carrier
Session #: 1304 16
New Conferencing Center
Video Conferencing Between Offices and
Remote via non-proprietary WebCams
Chicago Video Conferencing
Chicago and Ann Arbor Video Conferencing
9. 3/19/2008
9
Session #: 1304 17
QoS – Avoiding the Issues
How we obtained the best possible QoS ?
Focus on Topology and Infrastructure
Segmentation
Join at Backbone – Advanced Converged Solution
Consistency in Full Duplexing (and Hardset 100Mbs)
Dual Path Cajun Core Server Switching
Dual Gateways providing multiple paths
Expanded Bandwidth for Video (Internet Speeds)
Session #: 1304 18
Measuring ROI
More Realization…..
800 Long Distance Savings
Between offices
Between local area codes (local long distance)
International
800 Meet Me Conferencing
Video Conferencing via IP (Internet) vs. ISDN
Additional Productivity Savings
IS Team Conferencing Setup Overtime Costs
IPSoftphone (Using PC/Laptop as phone)
EC500 (Extension to Cellular)
10. 3/19/2008
10
Session #: 1304 19
Conclusion – Positive Revelations
Additional Advanced Features
800 Conferencing Savings
EC500 Extension To Cellular to add internal
callers to 800 Conference
Advanced Disaster Recovery
Side Tip - Between Local Area Code Savings
Side Tip - Advanced End-User Conference Phone
Features
Internal/External
Multi single line
Extended Microphones for large rooms
Session #: 1304 20
Final Reminders
Please remember to turn in session evaluations
The session number is:1304
