Reducing conflict in the workplace can improve employee productivity, increase employee motivation and loyalty, and reduce stress and absenteeism. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

1. Ways to Deal with Conflict

2. • Conflict Resolution is a way for two or more parties to find a peaceful solution
for a disagreement among them.
What is Conflict Resolution?

3. • Competitive : Usually taken by one who is in a position of power. Can leave people leaving resentful.
• Collaborative : Trying to meet the needs of all involved. Highly assertive , cooperative and
acknowledges all individuals involved.
• Compromising : Trying to find a solution which partially satisfies everyone.
• Accommodating : A willingness to meet the needs of others at the expense of one’s own needs.
• Avoiding: Evading the conflict completely.
Thomas & Kilmann’s style

4. Thomas & Kilmann’s style

5. While using this approach, one must follow these rules:
• Good relationships are the priority
• Keep people and problems separate
• Pay attention to the interests being presented
• Listen first; talk second
• Set out the facts
• Explore options together
The “Interest Based Relational Approach”
Respects individual differences while helping people avoid becoming
too entranced in a fixed position.

6. Step One: Set the scene
• Use active listening skills
• Restate
• Paraphrase
• Summarize
Conflict Resolution – The Process

7. Step Two: Gather Information
• Focus on work issues & leave personalities out of
the discussion
• See the conflict from the other person’s point of
view
• Identify issues clearly and concisely
• Remain flexible
• Clarify feelings
Conflict Resolution – The Process

8. Step Three: Find areas of agreement
• Agree on the problem
• Agree on the procedure to follow
• Agree on worst fears
• Agree on some change to give an experience of
success
Conflict Resolution – The Process

9. Step Four: Brainstorm Possible Solutions
• Generate multiple alternatives
• Determine actions to be taken
• Determine what to do if conflict goes un-resolved
Conflict Resolution – The Process

10. Step Five: Negotiate a solution
The 3 guiding principles while negotiating:
• Be calm
• Be patient
• Have respect towards all involved
Listening carefully, exploring facts, issues and possible solutions
properly will help in resolving conflicts effortlessly.
Conflict Resolution – The Process

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