This slide explains about the CRM or Customer Relationship management and the history of the CRM . This also explains the What is CRM ?
How many CRM systems are available in market ?
What is Microsoft Dynamics CRM?
and What are the benefits of Microsoft Dynamics CRM?
Dynamics CRM Port .
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Dynamics CRM port | Introduction to CRM
1. Click to edit Master text styles
Dynamics CRM Port
The Perfect Experience
Microsoft Dynamics CRM
Part 1 : Introduction to CRM
Dynamics CRM Port | 8885259059 | http://dynamicscrmport.com | https://www.facebook.com/dynamicscrmport
2. Click to edit Master text styles
Part 1 : Introduction to CRM
What is CRM ?
How many CRM systems are available in the market ?
What is Microsoft Dynamics CRM ?
What are advantages of Microsoft Dynamics CRM?
1
2
3
4
In this session we will learn:
Dynamics CRM Port | 8885259059 | http://dynamicscrmport.com | https://www.facebook.com/dynamicscrmport
3. Click to edit Master text styles
What is CRM ?
Customer relationship management—often called CRM, CRM system, or CRM software—is a business solution that
helps companies improve marketing, sales, and service engagement with their customers to drive organizational
efficiency, while helping to improve customer experience.
Think of it as a powerful set of tools, apps, and platforms that in combination drive optimization of business
intelligence, social insights, campaign management, and many other key customer relationship matters.
Customer relationship management—
Dynamics CRM Port | 8885259059 | http://dynamicscrmport.com | https://www.facebook.com/dynamicscrmport
4. Click to edit Master text styles
How many CRM systems are available in the market ?
In this short video, you’ll learn how to:
• The four main CRM system vendors include Salesforce, Microsoft, SAP, and Oracle, with Salesforce representing
an 18.4% market share, Microsoft representing a 6.2% market share, SAP representing a 12.1% market share
and Oracle representing a 9.1% market share in 2015.
Vendor 2014 Revenue 2014 Share(%)
ZOHO 950.4 8.4
Microsoft Dynamics CRM 1,432.2 6.2
Oracle 2,102.1 9.1
SAP AG 2,795.1 12.1
Salesforce.com CRM 4,250.4 18.4
Others 12,520.2 54.2
Dynamics CRM Port | 8885259059 | http://dynamicscrmport.com | https://www.facebook.com/dynamicscrmport
5. Click to edit Master text styles
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The
product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing
Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework
to customize it. It is part of the Microsoft Dynamics family of business applications.
Introduction to Microsoft Dynamics CRM
Dynamics CRM Port | 8885259059 | http://dynamicscrmport.com | https://www.facebook.com/dynamicscrmport
6. Click to edit Master text styles
What are advantages of Microsoft Dynamics CRM?
Familiar interface: An easy way to start
Integration with other Microsoft products
All-round customer database
Flexible platform: Make it mirror your business model
Countless CRM partners & apps
The power of Microsoft
Scalable: No matter your size, CRM will follow
Data security: Protect your customers & yourself
Flexible deployment & licensing
Always available: On demand no matter where you are
Proven success & large community: Support always at hand
Available in 41 languages: No English? No problem!
Affordable: Get all this at a great price.
Benefits of Microsoft Dynamics CRM
1
2
3
4
5
6
7
8
9
10
11
12
13
Dynamics CRM Port | 8885259059 | http://dynamicscrmport.com | https://www.facebook.com/dynamicscrmport
7. Learn more at dynamicscrmport.com
Microsoft Dynamics CRM
Dynamics CRM Port
Abhishek Dhoriya
abhi_dhoriya@hotmail.com
Dynamics CRM Port | 8885259059 | 8886429090
http://dynamicscrmport.com
https://www.facebook.com/dynamicscrmport
https://www.youtube.com/channel/UCMABQpX-Vw-SRWl1ifYwiXg
https://plus.google.com/+Dynamicscrmportendpoint
https://twitter.com/dynamicscrmport
Dynamics CRM Port | 8885259059 | http://dynamicscrmport.com | https://www.facebook.com/dynamicscrmport