Workplaces exist in order to achieve set outcomes. Communication is at the core of getting things done. Nothing happens without people communicating to make it happen and so how well communication happens is the key to increasing workplace productivity and harmony. This workshop provides the tools for individuals to reflect on how they communicate with other people as part of enabling them to shift their approach to become more effective communicators in order to create better results. https://www.equalopportunitytraining.com.au

1. DEVELOPING PRODUCTIVE
WORKING RELATIONSHIPS
WORKSHOP
Presented by
Franca Sala Tenna
Director, Legal Practitioner
EEO Specialists

2. Overview
Nothing happens in organisations without the
involvement of people. Organisations are about getting
things done and it is people who perform the actions
to get things done. The only way that things are done
is through conversations and relationships and so how
effectively things are done depends heavily on how
well people communicate with each other to coordinate
actions.
This workshop provides the tools for individuals to
reflect on how they communicate with other people as
part of enabling them to shift their approach to become
more effective communicators in order to create better
results.
Who is this course for?
This course is for anyone in a position of authority
who is serious about becoming aware of the power of
conversations and altering their conversations in order to
create more productive working relationships.
Course Description
To receive the maximum benefits from the content in
this course it is best conducted in 4 stages.
Stage 1: 2 hr workshop with all participants, outlining the
fundamental premise behind communication as the tool
for transforming workplaces.
Stage 2: 2-day workshop, preferably consecutive and if
possible, with participants away from the workplace.
Stage 3: 2 hr workshop, 4-5 weeks later, reviewing
content and looking at application.
Stage 4: one on one coaching sessions (2-4 per
participant)
This format is negotiable with the client.
DEVELOPING PRODUCTIVE WORKING
RELATIONSHIPS WORKSHOP
What you will learn
 The power of effective communication
 Listening as part of communication
 Listening to our internal conversation as well as our
external conversation
 Active listening
 The 6 types of communication namely - requests,
offers, declarations, commitments, assertions
(facts) and assessments (stories)
 The 4 components of trust and why each is
necessary in a working relationship
 6 Basic moods of life and how these impact
communication
 Non-verbal communication - what our body is
saying even when we are not speaking and how
to modify our non-verbals to give a consistent
message
For more information: www.equalopportunitytraining.com.au
Contact
Clair Kemp
clair@equalopportunitytraining.com.au
Ph (08) 6102 4411
0405 134 187