Definition of Quality

1. Quality
Quality means meeting the customers’ requirements.
ISO 9000:2015 < Qualityisdegree whichisa set of inherentcharacteristicsfulfil requirements.sowe can
say quality is a total composite product (Goods& Services) characteristics throughwhich the product in
use will meet needs expectation of the customers. Concept of quality must start with identificationof
customers’qualityrequirementsandmustendonlywhenfinishedproductisplacedintothe hands of the
customers who remains satisfied through various stages of relationship with the seller.
JosephJuransays,qualityis“fitnessforuse”.When“fitnessforuse “conceptappliedtogarment it must
 .Be free from defects such as fabric defects, open seam, misaligned button and button holes,
defective zippers etc.
 . Fit properly to the wearer (as per labeled size)
 . Perform satisfactorily in normal use
In brief, quality can be sum of
 . Knowing the customers need
 . Designing to meet them
 . Faultless contraction
 . Certified performance and safety
 . Clear instruction manuals
 . Suitable packing
 . Punctual delivery
 . Efficient back-up services
 . Feedback of field experience
 The above elements add up to fitness for purpose and values for money fact into ownership
satisfaction that brings customers back to buy a company’s product again and again.