2. About TFG Financial Group
» Started in 1984
» Operations have included
» Prime & Non-Prime Equipment finance
» Prime & Non-Prime Automotive finance
» Portfolio Servicing & Sales Center
» Over $6B of capital deployed in auto, equipment and
consumer finance
» Domestic, US, Europe & Australia
» Accomplishments include
Vancouver
6. Concierge Service Lead Management
Lead Match
Lender
Lender
Lender
Supported by TFG Concierge Service
7. Concierge Service Lead Management
» Dedicated Account Manager(s) assigned to Program
» Speed, ease, convenient application/funding process
» Simple 1-page credit application for up to $250k: Submit Online, phone, email or fax
» Same day Credit decisions (typically 2-4 hours, often sooner)
» Documentation proficiency: Funding within 24 hours or less
» Efficiency through technology: Web access for both Customers & Lenders
» More Programs:100% Financing, $0 down, 120 Day No Pay, Skip Payments
» More Options: Finance, FMV or $1 out Lease, TRAC Lease, Working Capital Loans
» Multi-Lender Platform increases approval % and ensures competitive rates
» Industry best “Age/Term Matrix” simplifies customer experience
» Financing Warranty and Insurance add-ons
8. RBFS Case Study
MANDATE
» Enhance the RB customer experience by making it easier for customers to buy equipment
» Grew the gross auction proceeds by increasing the number of qualified purchasers attending the sales
» Increase prices as more customers are bidding with the confidence of cash
SOLUTION
» Proprietary Multi-Lender Platform FinTech system
» Supported by Call Center/Concierge Service
RESULT
» Over $7.5 Billion in applications processed
» Increased earnings per share by overall increased income of increased bids and share of the Auction Financial Services
income
» Created a sustainable competitive advantage