This document discusses implementing digital platforms in wealth management. It covers standardizing and personalizing advice, redefining the nature of advice through multi-channel delivery and new service models that upend current technology systems. It also discusses how millennials are hyper-connected, participate in social investing, and expect faster two-way communication through familiar channels. Finally, it outlines key success factors like investing in digital experience and infrastructure, as well as mindset changes, and case studies like Kotak Bank rebuilding their technology platforms to better serve clients in the digital age.