About communication

1. https://www.knowledgehut.com/tutorials/project-management/communication-skills
Effective Communication Skills
Collaboration is the only way we get things done. Collaboration with stakeholders and
people requires communication. Communication needs to be both effective as well as
efficient.
Communication is the process of exchanging ideas, views, feelings and thoughts with
others using speaking, writing or any other medium. There are many different definitions
we can find about communication.
There is a need to communicate the right information at the right time with the right
person. But it easier said than done. Communication is a very subtle process.
Communication is a two way process of exchanging information between at least 2
entities. Communication touches the emotions of people as well. Communication very
often is prone to misunderstanding and confusion.
Barriers to communication
Hence it is important to start with quick understanding of some of the major barriers or
obstruction to communication which can prevent right understanding of information.
• Cultural differences
• Lack of clear communication channels
• Physical and temporal distance (time zones)
• Technical language
• Distracting environment (noise, temperature)
• Poor attitudes (antagonism)
It is extremely important to assess and become aware of the presence of the above
barriers and ensure that these barriers are removed for effective and efficient
communication.

2. In communication there is no room for smallest of error and complacency. There is a
need for being sensitive to understand the concerns and expectations of each other
before communication happens. We use written communication, verbal communication,
non-verbal communication (body language and eye contacts, gestures etc.), Para
lingual (pitch and tone of voice) communication, our behaviours as well.
Common mistakes in communication
Communication must be open, honest and sincere. The intent must be clear. Some of
the common errors we make during communication include the following:
• Speaking more and listening less
• One-size fits-all communication
• Not allowing to finish and Interrupting the speaker
• Reacting than responding
• Unclear communication with lacking facts and specific information
• Being indifferent and insensitive
• Being too emotional and hyper (using the wrong tone)
• Attacking the character rather than the behaviour
The above errors in fact can become blunders leading to huge amount discomfort and
breaking down of communication.
Effective Communication Skills
Hence in order to communicate effectively we need to:
• exhibit the right attitude,
• show immense empathy for other person,
• listen carefully before speaking,
• understand other’s point of view first before responding,
• use clear and specific information in all communication,

3. • use specific communication methods for different people as the need may be
• summarize and paraphrase regularly,
• use good body language,
• use the right tone and pitch to make communication more effective,
• probe and ask questions for clarity,
• develop trust and rapport with all stakeholders
Effective communication skills do not come overnight. It takes immense practice,
experience and takes years to come by. But this is the most important skill a manager
needs to have to truly become successful in today’s world.