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Source: http://crae-tive.com/2011/03/09/feed-me-from-traditional-media-to-social-media-to-mobile-media-how-
advertisers-get-us-quicker-than-swift/
Social
Media
The social media
usage has grown at
a faster pace
Average Indian user
spends 2 hours on
social media
Customer
participationUnmediated
customer
insights
Brand
awareness
Source: HBR article
Customer
promise
Source: HBR article (4 qualities of a great brand)
Innovation
Trust
Continual
Improvement
Twitter
2700%
Facebook
interaction
800%
oldspice.com
300%
Sales
107%
Strong
Unique
Favorable
Source: Class learnings
Favorable
Thank you Mom campaign: https://www.youtube.com/watch?v=7RR-r2n5DLw
https://www.youtube.com/watch?v=PhHLAHqrGvkWatch:
9650% 23700%
32500%
Source: http://www.marketingmagazine.co.uk/article/1349940/adidas-sees-biggest-rise-
negative-sentiment-fifa-scandal-mcdonalds-smallest
-ve sentiments rise, FIFA 2015
Don’t throw
out your
playbook
Use social
media
primarily for
insight
Strive to go
viral, but
protect the
brand
Engage but
follow the
social rules
Source: HBR article
Source: beinggirl.com
Pampers miracle campaign https://www.youtube.com/watch?v=SZjdV7SFsDI
Source: https://www.marketingtechblog.com/21-rules-social-media-strategies/
Traditional v/s Social media
P&G and its social media campaigns
Social media and customer based brand
equity
Benefits of social media
Dark side of social media
Building a great brand: Learning from P&G
Neha Dhobale: pgp30254@iiml.ac.in
Susmita Kraleti: pgp30142@iiml.ac.in
Tanvi Taneja: pgp30398@iiml.ac.in
Timsi Gupta: pgp30401@iiml.ac.in

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BM Sec B_article 3_group 12

Editor's Notes

  1. Dstevenwhite.com http://socialmediacases.blogspot.in/2013/07/social-network-users-statistics-india.html
  2. Youth demographics (age group 18 to 29) are the major users of Social Media Facebook is the most widely used social networking platform US companies spend 58% of digital media advertising expenditure on mobile advertising
  3. Customer participation in product development Brand awareness driving sales Unmediated customer insights
  4. Early adopter of social media 30% marketing budget on digital marketing How P&G leveraged SMM to build its brand equity?
  5. Old spice campaign https://www.youtube.com/watch?v=YAdTaxuDLaY In 2010 it decided to switch to social media campaigns inspired by the success of its previous campaigns such as “Old Spice Guy” on YouTube It is spending a third of its marketing expenditure on digital media
  6. Inserted itself into real time conversation with campaign that celebrates moms as unsung heroes of athletes competing Inserted itself into real time conversation with campaign that celebrates moms as unsung heroes of athletes competing P&G’s Olympics hashtags had the highest percentage of positive sentiment, at 24 percent of mentions, compared to the other Olympics sponsors. https://www.youtube.com/watch?v=Y5lsZkJiUmM https://www.youtube.com/watch?v=5QDAldhlkGA https://www.youtube.com/watch?v=7RR-r2n5DLw https://www.youtube.com/watch?v=LkrAKpimxYQ
  7. https://www.youtube.com/watch?v=PhHLAHqrGvk
  8. 2010- Pampers introduced Dry Max Community joined by 7000 members but still 2% of the total child population under 2 years of age Gained national coverage
  9. Don’t get confused because of the many options available on SMM Communicate brand promise Reinforcing that Pantene stands for beautiful and long
  10. Teenage girls can post questions about health, hygiene, emotional problems etc. Brand listening rather than talking
  11. Continued to lead with 45% market share Launched ‘Miracle’ campaign
  12. P&G has global social media policy in place for its employees