19. Don’t throw
out your
playbook
Use social
media
primarily for
insight
Strive to go
viral, but
protect the
brand
Engage but
follow the
social rules
Source: HBR article
24. Traditional v/s Social media
P&G and its social media campaigns
Social media and customer based brand
equity
Benefits of social media
Dark side of social media
Building a great brand: Learning from P&G
Youth demographics (age group 18 to 29) are the major users of Social Media
Facebook is the most widely used social networking platform
US companies spend 58% of digital media advertising expenditure on mobile advertising
Customer participation in product development
Brand awareness driving sales
Unmediated customer insights
Early adopter of social media
30% marketing budget on digital marketing
How P&G leveraged SMM to build its brand equity?
Old spice campaign
https://www.youtube.com/watch?v=YAdTaxuDLaY
In 2010 it decided to switch to social media campaigns inspired by the success of its previous campaigns such as “Old Spice Guy” on YouTube
It is spending a third of its marketing expenditure on digital media
Inserted itself into real time conversation with campaign that celebrates moms as unsung heroes of athletes competing
Inserted itself into real time conversation with campaign that celebrates moms as unsung heroes of athletes competing
P&G’s Olympics hashtags had the highest percentage of positive sentiment, at 24 percent of mentions, compared to the other Olympics sponsors.
https://www.youtube.com/watch?v=Y5lsZkJiUmM
https://www.youtube.com/watch?v=5QDAldhlkGA
https://www.youtube.com/watch?v=7RR-r2n5DLw
https://www.youtube.com/watch?v=LkrAKpimxYQ
https://www.youtube.com/watch?v=PhHLAHqrGvk
2010- Pampers introduced Dry Max
Community joined by 7000 members but still 2% of the total child population under 2 years of age
Gained national coverage
Don’t get confused because of the many options available on SMM
Communicate brand promise
Reinforcing that Pantene stands for beautiful and long
Teenage girls can post questions about health, hygiene, emotional problems etc.
Brand listening rather than talking
Continued to lead with 45% market share
Launched ‘Miracle’ campaign
P&G has global social media policy in place for its employees