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Handbook
1
AGENDA
Discover
Define
Develop
Delivery
Marketing
2
Focus group; marketing researchDiscover
Focus group
Marketing research
3
They all have had embarrassing
experience with eating.
Discover Focus group
4
Discover Focus group
San Nak Ji(活章鱼)
Spirrali piain
螺狮粉
hot-and-dry noodles
热干面
Trionychidae
鱉
5
Discover Focus group
Using Google, Baidu search engine
•UGC not authentic;
•Take long time to find a feasible solution;
•Text, no images and detailed instructions;
•Only if they know the exact name
6
Discover Focus group
Using Google, Baidu search engine
•UGC not authentic;
•Take long time to find a feasible solution;
•Text, no images and detailed instructions;
•Only if they know the exact name
7
Discover Focus group
Watch Video
•at home;
• not simultaneously
8
Discover Focus group
Watch Video
•at home;
• not simultaneously
9
Discover Focus group
Watch how people around it
•embarrassing
Asking merchants to teach
•Language????
10
Discover Focus group
Watch how people around it
•embarrassing
Asking merchants to teach
•Language????
11
Discover Focus group
12
Satisfied
0%
Mostly satisfied
12%
Barely satisfied
25%
Not satisfied
63%
ATTITUDE
Marketing positioningDefine
13
Focus group; marketing researchDefine
Business objectives
Personas
Site content clarification
Site map
14
Business ObjectivesDefine
•Attract new customers to use our app and create a buzz
•Enrich our content and improve software quality
•Cultivate customer loyalty
•Try to be the leader in the online food encyclopedia platform
15
PersonasDefine
Jessica SUN
“I like to try new food, and I want a tool to help me
quickly learn the eating ways of some strange food.”
Jessica comes to Hong Kong from Harbin to pursue her
master degree. Being young and energetic, she loves
outdoor activities, delicious food and shopping.
She is full of curiosity and loves to try new food, but
sometimes she cannot figure out how to eat some food,
especially for these strange seafood as she is from north
China and has little experience before. She is looking for
a tool to help her quickly learn new food eating ways.
Goals (in order of preference)
• To know how to eat some strange food quickly
• To share the eating way with her friends on SNS
Quick Stats
Age:22
Occupation: master student
Location: Hong Kong
Phone: Samsung s4 (Android)
16
PersonasDefine
Tina XIA
“Dishes on my table are never the same. I like the happy face
when my family eat food I cook. ”
Tina is a young and beautiful housewife. She spent most of
the time at home or with friends. She cares much about the
quality of life. Tina often cooks for her family and she wants
to know the most correct and healthy way to eat some food
materials.
Tina is also keen on selfie and share her everyday quality life
photos on WeChat’s “Moments”. Therefore, she will
sometimes cook strange but expensive food at home and
post the dishes online.
Goals (in order of preference)
• To know the most correct and healthy way to eat some food materials
• To share her quality life on SNS
Quick Stats
Age:32
Occupation: housewife
Location: Guangzhou
Phone: iPhone 5S (IOS)
17
PersonasDefine
Eric CHEN
“I am a travelling guy. So I often meet strange food during
different journey. I want to know the eating ways. ”
Eric is fond of outdoors sports, travelling and photography.
During trips in different locations, all over China and even
sometimes abroad, he often finds himself confused with
many strange food.
He wants to know the eating ways quickly and conveniently,
as he thinks it’s troublesome to use too complicated Apps
during the trip
Goals (in order of preference)
• To know how to eat some strange food conveniently
• Want the App to be simple and easy to use.
Quick Stats
Age: 46
Occupation: senior manager
Location: Shanghai
Phone: iPhone 5S (IOS)
18
Site content clarificationDefine
How to deal with unfamiliar food material
Nutrient value of a certain kind food material
User generated content
19
Provide personalized contents
Site MapDefine
20
Focus group; marketing researchDevelop
Usability test
Business model canvas
21
Usability TestDevelop
Problems
1. Content Construction
• Add the nutrition value
2. UI design
• The representative buttons
• Lack of quick link
• Infrequent usage of search box
• Lack of customized function
• Unappealing style of our feedback page
1st
Solutions
1. Select more generally-recognized symbols to
represent some certain functions.
2. Add a quick link button on an obvious
position in every sub-page.
3. Add a short instruction under the search box.
4. Homepage will make some change after users
login in.
5. Redesign the feedback page, try to encourage
people to report new food material to us.
2st
22
https://www.youtube.com/watch?v=o-RZ_dZVuLU
Business model canvasDevelop
Key Partners
• Food retailers
• Restaurants
• Flavor providers
Key Activities
• Instructions about
how to deal with
unfamiliar food
• Food nutrition value
• UGC
• Food Guidelines
Value Propositions
• Diverse species
• Step-by-step teaching
• Plain and clear, easy
to understand
• Personalized
• Authentic
Customer Relationships
• Coupons from sponsor brands
• User generate content/ get
involved in our content
• Updated Sale information from
ad clients
Customer Segments
Who will in face of various food
• Traveler
• Foodie
• Housewife
• Business people
Key Resources
• Content
• Contacts
Channels
• Search engine
• Official website
• SNS
• e-Magazine
Cost Structure
• Serve
• Cloud /posting service provider
• Content provider
• Web designer
• Project Personnel cost
• Government grants
• Marketing
• Rent and Administrative cost
Revenue Streams
free model
• Advertising
• Sponsorship
• E-commerce (link to the ingredients user searched)
23
Focus group; marketing researchDelivery
Ideal User Journey
Income Statement
24
Idea Ideal User Journey y Delivery
Jessica is a CUHK postgraduate student , who comes from the northeast of
China. Once she had a trip to Sai Kung with her friend, since Sai Kung is famous
for seafood, they would not miss it absolutely. Since the two girls are both from
the north of China, they were not very familiar with seafood, therefore, they
were totally confused with the items in the menu.
Without Foodie handbook
They have no idea what to eat, so the
situation may probably happen again when
they prepare to order seafood.
Within Foodie handbook
Jessica opens the foodie app, and searches almost every item of
the menu. At last, they have a great dinner with happiness. After
that, Jessica falls in love with seafood and becomes an expert.
25
Idea Ideal User Journey y Delivery
Tina is a housewife from Xiamen. In her daily life, she loves to find new food
materials and try to cook some creative dishes, One day, Tina wants to cook a
new style food. However, she can only figure out one new way since she has
cooked so many kinds of food materials.
Without Foodie handbook
Finally, she does not find a new food
material and cooks a daily dinner.
Although it is not a big deal to
her, she still feels disappointed for
that.
Within Foodie handbook
Tina opens Foodie app, she scans some food materials through
categorization offered by the app and finds out a new food item
Eventually. And now she can tell a lot of other new items now. She is
quite satisfied about that.
26
Idea Ideal User Journey y Delivery
Eric likes travel very much. He constantly focuses on traveling, and the biggest obstacle
for him is eating. Today, Eric visits a little remote town of Guizhou province, and local
people welcomes him warmly. When he has his lunch, local people offer him some local
special food. He is very excited about that, but he cannot figure out what he was eating
because of the dialect.
Without Foodie handbook
After lunch, Eric does not remember what he
has eat exactly. When he wants to
recommended local food to his friends and
family, he cannot tell the name about the
dishes and materials.
Within Foodie handbook
Eric opens Foodie app, he finds a lot of local food materials through
the LBS function. He knew what he was eating even though he
cannot understand what the local people talk about. And he
recommends some good dishes to his friends when he goes back
home.
27
Idea Income Statement Delivery
Revenue ¥110,000
Online advertising (Google Adsense) ¥10,000
Brand promotion ¥60,000
Product link ¥40,000
Cost ¥132,800
Rent and administrative cost ¥18,000+12000
Software and Hardware cost ¥40,000
Project personnel costs ¥48,000
Government Grants ¥4,800
Marketing ¥10,000
Net income ¥(22,800)
28
Idea Income Statement Delivery
29
CF0 -200,000
CF1 -22,800
CF2 65000
CF3 107900
CF4 163670
Assume the revenue growth rate is 30%. And at the beginning of the
period, we can generate 200,000RMB. And our cash flow are as
following:
Idea Income Statement Delivery
Recently, the risk-free rate of interest is 3%,
namely, the discount rate is 3%.
NPV
=-200,000-22800/(1+3%)+65000/ (1+3%)
+107900/ (1+3%) +163670/(1+3%)
=72329>0
Accepted √
110,000
143000
185,90030%
30%
30
30%2
3 4
Focus group; marketing researchMarketing
31
Search Engine Marketing
• Keyword-Rich Page Title
• Answer related questions
32
Social Media Marketing
• Build community on major social media
platform
• Create buzz
33
Video Website Marketing
• Promotion video
https://www.youtube.com/watch?v=ivoABVgaqBw
34
Official Website Marketing
35
http://foodiehandbookdev.devcloud.acquia-sites.com/
Official Website Marketing
36
http://foodiehandbookdev.devcloud.acquia-sites.com/
Thank
you!
37

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Foodie handbook

  • 3. Focus group; marketing researchDiscover Focus group Marketing research 3
  • 4. They all have had embarrassing experience with eating. Discover Focus group 4
  • 5. Discover Focus group San Nak Ji(活章鱼) Spirrali piain 螺狮粉 hot-and-dry noodles 热干面 Trionychidae 鱉 5
  • 6. Discover Focus group Using Google, Baidu search engine •UGC not authentic; •Take long time to find a feasible solution; •Text, no images and detailed instructions; •Only if they know the exact name 6
  • 7. Discover Focus group Using Google, Baidu search engine •UGC not authentic; •Take long time to find a feasible solution; •Text, no images and detailed instructions; •Only if they know the exact name 7
  • 8. Discover Focus group Watch Video •at home; • not simultaneously 8
  • 9. Discover Focus group Watch Video •at home; • not simultaneously 9
  • 10. Discover Focus group Watch how people around it •embarrassing Asking merchants to teach •Language???? 10
  • 11. Discover Focus group Watch how people around it •embarrassing Asking merchants to teach •Language???? 11
  • 12. Discover Focus group 12 Satisfied 0% Mostly satisfied 12% Barely satisfied 25% Not satisfied 63% ATTITUDE
  • 14. Focus group; marketing researchDefine Business objectives Personas Site content clarification Site map 14
  • 15. Business ObjectivesDefine •Attract new customers to use our app and create a buzz •Enrich our content and improve software quality •Cultivate customer loyalty •Try to be the leader in the online food encyclopedia platform 15
  • 16. PersonasDefine Jessica SUN “I like to try new food, and I want a tool to help me quickly learn the eating ways of some strange food.” Jessica comes to Hong Kong from Harbin to pursue her master degree. Being young and energetic, she loves outdoor activities, delicious food and shopping. She is full of curiosity and loves to try new food, but sometimes she cannot figure out how to eat some food, especially for these strange seafood as she is from north China and has little experience before. She is looking for a tool to help her quickly learn new food eating ways. Goals (in order of preference) • To know how to eat some strange food quickly • To share the eating way with her friends on SNS Quick Stats Age:22 Occupation: master student Location: Hong Kong Phone: Samsung s4 (Android) 16
  • 17. PersonasDefine Tina XIA “Dishes on my table are never the same. I like the happy face when my family eat food I cook. ” Tina is a young and beautiful housewife. She spent most of the time at home or with friends. She cares much about the quality of life. Tina often cooks for her family and she wants to know the most correct and healthy way to eat some food materials. Tina is also keen on selfie and share her everyday quality life photos on WeChat’s “Moments”. Therefore, she will sometimes cook strange but expensive food at home and post the dishes online. Goals (in order of preference) • To know the most correct and healthy way to eat some food materials • To share her quality life on SNS Quick Stats Age:32 Occupation: housewife Location: Guangzhou Phone: iPhone 5S (IOS) 17
  • 18. PersonasDefine Eric CHEN “I am a travelling guy. So I often meet strange food during different journey. I want to know the eating ways. ” Eric is fond of outdoors sports, travelling and photography. During trips in different locations, all over China and even sometimes abroad, he often finds himself confused with many strange food. He wants to know the eating ways quickly and conveniently, as he thinks it’s troublesome to use too complicated Apps during the trip Goals (in order of preference) • To know how to eat some strange food conveniently • Want the App to be simple and easy to use. Quick Stats Age: 46 Occupation: senior manager Location: Shanghai Phone: iPhone 5S (IOS) 18
  • 19. Site content clarificationDefine How to deal with unfamiliar food material Nutrient value of a certain kind food material User generated content 19 Provide personalized contents
  • 21. Focus group; marketing researchDevelop Usability test Business model canvas 21
  • 22. Usability TestDevelop Problems 1. Content Construction • Add the nutrition value 2. UI design • The representative buttons • Lack of quick link • Infrequent usage of search box • Lack of customized function • Unappealing style of our feedback page 1st Solutions 1. Select more generally-recognized symbols to represent some certain functions. 2. Add a quick link button on an obvious position in every sub-page. 3. Add a short instruction under the search box. 4. Homepage will make some change after users login in. 5. Redesign the feedback page, try to encourage people to report new food material to us. 2st 22 https://www.youtube.com/watch?v=o-RZ_dZVuLU
  • 23. Business model canvasDevelop Key Partners • Food retailers • Restaurants • Flavor providers Key Activities • Instructions about how to deal with unfamiliar food • Food nutrition value • UGC • Food Guidelines Value Propositions • Diverse species • Step-by-step teaching • Plain and clear, easy to understand • Personalized • Authentic Customer Relationships • Coupons from sponsor brands • User generate content/ get involved in our content • Updated Sale information from ad clients Customer Segments Who will in face of various food • Traveler • Foodie • Housewife • Business people Key Resources • Content • Contacts Channels • Search engine • Official website • SNS • e-Magazine Cost Structure • Serve • Cloud /posting service provider • Content provider • Web designer • Project Personnel cost • Government grants • Marketing • Rent and Administrative cost Revenue Streams free model • Advertising • Sponsorship • E-commerce (link to the ingredients user searched) 23
  • 24. Focus group; marketing researchDelivery Ideal User Journey Income Statement 24
  • 25. Idea Ideal User Journey y Delivery Jessica is a CUHK postgraduate student , who comes from the northeast of China. Once she had a trip to Sai Kung with her friend, since Sai Kung is famous for seafood, they would not miss it absolutely. Since the two girls are both from the north of China, they were not very familiar with seafood, therefore, they were totally confused with the items in the menu. Without Foodie handbook They have no idea what to eat, so the situation may probably happen again when they prepare to order seafood. Within Foodie handbook Jessica opens the foodie app, and searches almost every item of the menu. At last, they have a great dinner with happiness. After that, Jessica falls in love with seafood and becomes an expert. 25
  • 26. Idea Ideal User Journey y Delivery Tina is a housewife from Xiamen. In her daily life, she loves to find new food materials and try to cook some creative dishes, One day, Tina wants to cook a new style food. However, she can only figure out one new way since she has cooked so many kinds of food materials. Without Foodie handbook Finally, she does not find a new food material and cooks a daily dinner. Although it is not a big deal to her, she still feels disappointed for that. Within Foodie handbook Tina opens Foodie app, she scans some food materials through categorization offered by the app and finds out a new food item Eventually. And now she can tell a lot of other new items now. She is quite satisfied about that. 26
  • 27. Idea Ideal User Journey y Delivery Eric likes travel very much. He constantly focuses on traveling, and the biggest obstacle for him is eating. Today, Eric visits a little remote town of Guizhou province, and local people welcomes him warmly. When he has his lunch, local people offer him some local special food. He is very excited about that, but he cannot figure out what he was eating because of the dialect. Without Foodie handbook After lunch, Eric does not remember what he has eat exactly. When he wants to recommended local food to his friends and family, he cannot tell the name about the dishes and materials. Within Foodie handbook Eric opens Foodie app, he finds a lot of local food materials through the LBS function. He knew what he was eating even though he cannot understand what the local people talk about. And he recommends some good dishes to his friends when he goes back home. 27
  • 28. Idea Income Statement Delivery Revenue ¥110,000 Online advertising (Google Adsense) ¥10,000 Brand promotion ¥60,000 Product link ¥40,000 Cost ¥132,800 Rent and administrative cost ¥18,000+12000 Software and Hardware cost ¥40,000 Project personnel costs ¥48,000 Government Grants ¥4,800 Marketing ¥10,000 Net income ¥(22,800) 28
  • 29. Idea Income Statement Delivery 29 CF0 -200,000 CF1 -22,800 CF2 65000 CF3 107900 CF4 163670 Assume the revenue growth rate is 30%. And at the beginning of the period, we can generate 200,000RMB. And our cash flow are as following:
  • 30. Idea Income Statement Delivery Recently, the risk-free rate of interest is 3%, namely, the discount rate is 3%. NPV =-200,000-22800/(1+3%)+65000/ (1+3%) +107900/ (1+3%) +163670/(1+3%) =72329>0 Accepted √ 110,000 143000 185,90030% 30% 30 30%2 3 4
  • 31. Focus group; marketing researchMarketing 31
  • 32. Search Engine Marketing • Keyword-Rich Page Title • Answer related questions 32
  • 33. Social Media Marketing • Build community on major social media platform • Create buzz 33
  • 34. Video Website Marketing • Promotion video https://www.youtube.com/watch?v=ivoABVgaqBw 34