8 D

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8 D

  1. 1. 8D Problem Solving TOTAL QUALITY MANAGEMENT 8D Problem Solving
  2. 2. <ul><li>Ford Motor Company started a </li></ul><ul><li>problem solving process known as </li></ul><ul><li>8D </li></ul><ul><li>which takes </li></ul><ul><li>8 Disciplines </li></ul><ul><li>and uses them to tackle engineering problems </li></ul>What is 8D?
  3. 3. 8 Disciplines <ul><li>A typical form is used for the 8D approach to problem solving </li></ul>
  4. 4. 8D Problem Solving <ul><li>By taking this approach we can continuously improve quality by eliminating the causes of problems and prevent their reoccurrence. </li></ul>
  5. 5. What are the 8 Disciplines? <ul><li>Define the problem. </li></ul><ul><li>Build a team. </li></ul><ul><li>Containment action. </li></ul><ul><li>Determine the root cause. </li></ul><ul><li>Verify the root cause. </li></ul><ul><li>Corrective Action. </li></ul><ul><li>Prevention. </li></ul><ul><li>Congratulate the team. </li></ul>
  6. 6. <ul><li>Do we know EXACTLY what the problem is? </li></ul><ul><li>Have we seen the problem before? </li></ul><ul><li>What evidence of the problem is available? </li></ul>D1. Define the Problem
  7. 7. D2. Build a Team <ul><li>Once a problem has been bought to our attention, a team must be formed to tackle the problem. </li></ul><ul><li>Ideally, this will be a team of people with a variety of skills and knowledge related to the problem. </li></ul>
  8. 8. D3. Containment Action <ul><li>What action can be taken immediately? </li></ul><ul><li>Do we have stocks that need sorting? </li></ul><ul><li>Are we still manufacturing parts with the problem? </li></ul><ul><li>Will the actions that we take cause other problems? </li></ul>
  9. 9. D4. Determine the Root Cause <ul><li>Has the cause of the problem been identified? </li></ul><ul><li>Is there more than one cause? </li></ul><ul><li>Did we refer to the F.M.E.A.? </li></ul>
  10. 10. D5. Verify the Root Cause <ul><li>Are we sure that the root cause has been properly identified? </li></ul>
  11. 11. D6. Corrective Action <ul><li>Has everyone been notified of the actions taken? </li></ul><ul><li>Have we reviewed and updated the relevant F.M.E.A.? </li></ul><ul><li>Have any temporary short term fixes been removed? </li></ul>
  12. 12. D7. Prevention <ul><li>Have we taken all actions to prevent reoccurrences? </li></ul><ul><li>Have we considered other similar products or processes? </li></ul>
  13. 13. D8. Congratulate the Team <ul><li>Have we identified each individual team members contribution to solving the problem? </li></ul><ul><li>Have we acknowledged and appreciated the efforts involved? </li></ul>
  14. 14. 8D <ul><li>We have now seen the 8D problem solving method. </li></ul><ul><li>You may be called upon to help solve a problem. </li></ul><ul><li>Understanding the 8D approach will help in tackling future problems. </li></ul>

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