3. Elevator Speech
My name is Wendy Ogea. I graduated from Virginia College in June 2015 as a certified
medical assistant. During my time as a extern as well as in the medical assisting program
I gained extensive knowledge of patient care to accompany may already existing knowledge
of customer service and computer skills.
My goal is to work in the medical assisting field. I would love to be able to use my skills that I
have gained through these experiences to help your company in any way you see fit.
4. Goals
◦ To obtain a position with a dynamic company that I
can grow with.
◦ To become a leader/trainer for new employees
◦ To become a supervisor
◦ To make a difference in my patients lives
5. Skills
◦ CPR
◦ Scheduling
◦ Perform EKGs
◦ Confidentiality
◦ Problem Solver
◦ Customer Relations
◦ Medical Terminology
◦ Phlebotomy
◦ Patient charting
◦ Microsoft outlook
◦ HIPAA compliance
◦ Aspirating needles
◦ Obtaining vital signs
◦ Sample and specimen
collection
6. WENDY OGEA
2600 Norwood Drive, Greensboro, NC 27407
(336) 405-1804
Wendell267@aol.com
MEDICAL SKILLS ADMINISTRATIVE SKILLS
— Triage Patients
— Perform EKGs
— Obtaining Vital Signs
— Aspirating Needles
— Phlebotomy
— Ordering Lab and Diagnostic Tests
— Sample and specimen collection
— CPR/BLS
— Medical Terminology
— Glucometers
— Medical / Clinical Office Procedures
— Patient Charting
— Scheduling
— Customer Relations
— Microsoft Outlook
— CERNA and other Medical Software
— Supervision and Team Work
__ HIPAA Compliance
— Confidentiality
— Training
EDUCATION & CERTIFICATIONS
Virginia College, Greensboro, NC
Medical Assistant – Diploma
CPR/BLS – American Heart Association Current
Honors: President’s and Dean’s List multiple terms
Internship
PROFESSIONAL EXPERIENCE
Bank of America, Greensboro, NC 2009-2013
Senior Collector
Provided superior answers to customer and banking center inquires and provided detailed resolution of
the problem
Analyzed, managed and serviced mortgage loans by telephone to resolve account issues
Generated repeat business through successful client follow up.
Provided new products to existing customers through upselling
American Express/Advantage Human Resourcing, Greensboro, NC 2006-2007
Customer Service Representative
Verified Customer information for merchants
Provided card authorizations for merchants
Celebrate Express, Greensboro, NC 2005-2006
Customer Service Associate
Processed phone orders of party supplies from customers.
Persuaded customers to add on products to designed for their party theme
Successfully resolved customer issues/complaints
7. Cathy Goloversic
5125 E. Bannock St.
Phx, AZ 85044
480-226-6831
cgoloversic@azdes.gov
To whom it may concern,
I am writing on behalf of Wendy Ogea regarding the position that you have open. Wendy and I worked
together at a high intense work place where we had to have great communication skills, organizational
skills, flexibility and mandatory overtime. Wendy and I have taken several classes together and worked
on many projects. During that time, I have gotten to know Wendy quite well and can thoroughly vouch
for her character and abilities.
Wendy is a pleasure to work with because her pleasant and positive attitude can make nearly any work
seem fun and interesting. She usually became the leader of our group projects and always handled the
position fairly by making sure everyone had equal amounts of work that they enjoyed. If we had
someone in our group who would continuously complain, rather than getting upset, Wendy would
continue to point out the positives until the person began to enjoy themselves.
For classes, Wendy always took the initiative to make sure her work was done exceptionally well. She
also made sure she was thoroughly prepared to participate at length in discussions. Wendy is also willing
to work on areas she feels she could improve upon. She realized quickly during our training that her fear
of public speaking was holding her back, and she worked hard on improving her fear, Wendy is now able
to communicate effectively with everyone she encounters.
With Wendy’s relentless motivation and her ability of problem solving skills, good communication skills,
and great phone etiquette, Wendy is also very dependable. Wendy was always known for her excellent
problem solving skills, she is a great team player, and Wendy would bring a wealth of knowledge and
skills to your business. I know she would be an excellent fit for your organization. If you have any
questions, feel free to contact me at the above address.
Sincerely,
Cathy Goloversic
