Coaching and ROI in corporate settings.

1. Conversations that Lead to Success Content presented at the 2008 HR Star Conference Veronica Wolfe, CPCC Coaching

2. Coaching Definitions Coaching FAQs Coaching ROI 1 Agenda 2 3 Coaching Definitions Coaching FAQs Coaching ROI 1 2 3 Q & A

6. International Coach Federation www.coachfederation.org International Coach Federation Membership 15,000 in 80 Countries Moving Towards ISO Network 4,006 Credentialed Coaches Govern 164 Chapters in 49 Countries

13. Manager or Coach Relationship: Superior / Subordinate Focus: Achieve organizational results Relationship: Partnership Focus: Support client agenda in finding answers Manager Coach

14. Trainer or Coach Expert Approach: Linear learning path Focus: Curriculum and learning objectives Equal Approach: Less linear Focus: Learn without set curriculum Trainer Coach

15. Mentor or Coach Primarily guides from own experience Has specific industry or career development Occasionally guides from own experience May have specific industry or career alignment Mentor Coach

16. Consultant or Coach Expert Approach: Diagnose problem and prescribe solution Focus: Solve problems Equal Approach: Supply supportive, discovery-based approaches and framework Focus: Cultivate solutions Consultant Coach

17. Therapist or Coach Expert Approach: Fix the client Focus: Past Equal Approach: Hold client whole Focus: Present Therapist Coach

18. Relationships Compared Employee Manager Trainer Mentor Consultant Therapist Client Employee Client Client Client Coach

22. We would hire a coach again. “ Delighted!” “ Exceeded our expectations!” We offer coaching as part of an employee package. Opportunity to attract new employees? Our sales or revenue increased when it wasn’t the goal of the coaching. Fully understood the financial impact of coaching. Opportunity to investigate metrics and track coaching performance? Above the Line Below the Line 3% 2007 Study cites… 93% 23% 10%

24. Improvement Areas – Working Relationships Percentage Improvement 63% 67% 71% 77% Peers Job Satisfaction Clients Benefit to Executives 61% 37% 63% 37% Direct Reports Immediate Supervisors Teamwork Study results… 5.7x ROI

25. Improvement Areas Percentage Improvement 32% 48% 53% Cost Reductions Bottom Line Productivity Benefits to Organization 22% 23% Productivity Organizational Strength Study results… 5.7x ROI Retention of Executives

28. 2002 Manchester study of 358 organizations 2002 Merrill Anderson study on ROI of executive coaching 2002 Coachtree study of successful coaching engagements Cases of Compelling ROI 1000% 600% 500% Three separate studies from 2002 provide insight into compelling ROI potential from coaching:

31. Questions?

32. Veronica Wolfe, CPCC www.eastbaycoaches.org East Bay Coaches ICF Chapter www.thecoaches.com Coaches Training Institute (CTI) Thank You!