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Web-tutorial for University of Phoenix, AET/545 …

Web-tutorial for University of Phoenix, AET/545
Dr. Linda Justus

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  • 1. Tracy Nolen AET/545 Dr. Linda Justus December 16, 2013
  • 2. The goal is to give our customers the most respectful and amazing service. To achieve that goal, you will learn the following objectives: 1. How to Greet Customers 2. How to Offer Customers Help 3. How to Thank Customers
  • 3. Greeting customers is essential to doing good business. Greeting every customer shows respect, and lets them know that they are welcome. When a customer walks in the door, or is browsing through the store, every employee is to give eye contact, smile and greet the customer. Two important elements of greeting: 1. Immediate Recognition 2. Make the greeting warm and sincere Customers know when your are not sincere after all, your greeting should reflect that your grateful they are doing business with us.
  • 4. CLICK TO WATCH GREETING VIDEO!
  • 5. Offering to help customers is more than asking, “can I help you.” You should learn your customers needs and wants. When offering to help customers, know the following:  who they are  what they buy  why they buy it Always offer to help the customer not just directing them, but take them to the item they are looking for, or find another associate to help them. 
  • 6.     Whether a customer is buying or browsing, Thank them for coming into our store, this shows they are appreciated. The following are ways to thank the customer Thank you for shopping with us. Thank you for coming in today Thank you and come again.
  • 7. GREET! OFFER! THANK
  • 8. G O T • It is okay to nod at a customer as a form of greeting? • Is greeting customers good business? • Is it okay to ask a customer why they buy a item? • If you can’t answer a customers question, what should you do? • When thanking a customer, it shows what? • How do we thank a customer?
  • 9. G O T • No, you should always speak when greeting customers • Yes, greeting customer can improve a business and increase sales. • Yes, asking questions help with selling and getting to know your customer. • Find someone who can help them • That you respect them, and the business they bring to the company. • Thank you for shopping with us, Thank you for coming in today Thank you and come again