“ Burning Questions” <ul><li>When is it okay to unfriend someone on Facebook?  </li></ul><ul><li>Do I automatically get bo...
Etiquette
“… conventional requirements as to social behavior, proprieties of conduct as established in any class or community or for...
“… a prescribed or accepted code of usage in matters of ceremony, as at a court or in official or other formal observances.”
“… the code of ethical behavior regarding professional practice or action among the members of a profession in their deali...
Did You Know: <ul><li>According to Roman custom, sturgeon, at a banquet, was always served with music? </li></ul><ul><li>T...
Did You Know: <ul><li>It’s considered rude to put salt on your food before tasting it?  </li></ul><ul><li>At formal dinner...
“ If There’s No Crying in Baseball, Then Why Do So Many Think It’s Okay in Business?”
Agenda <ul><li>Meet me in….  </li></ul><ul><li>Mixed Up! </li></ul><ul><li>The Net Worth of Networking </li></ul><ul><li>Y...
Meet Me In… - Meeting Etiquette <ul><li>Plan ahead of time </li></ul><ul><li>Identify the purpose and goal(s) for the meet...
Meet Me In…- Meeting Etiquette <ul><li>Respond in a timely manner </li></ul><ul><li>Be prepared - bring assignments </li><...
Mixed Up! - Mixers <ul><li>Go! </li></ul><ul><li>Respond promptly </li></ul><ul><li>Great for building your brand (Network...
The Net Worth of Networking*  <ul><li>Pre-Event </li></ul><ul><li>Event </li></ul><ul><li>Post-Event </li></ul>
The Net Worth of Networking*  <ul><li>Respond quickly to invitation </li></ul><ul><li>Note names of those going </li></ul>...
The Net Worth of Networking*  <ul><li>Arrive on time </li></ul><ul><li>No “cyborgs”  </li></ul><ul><li>Phone on vibrate </...
The Net Worth of Networking*  <ul><li>Find 4 – 5 who interest you and schedule follow-up </li></ul><ul><li>To face or not ...
The Net Worth of Networking*  <ul><li>Social media connect with those you met </li></ul><ul><li>Follow up notes/cards as a...
YouTwitFace – Social Media  <ul><li>Definitely! </li></ul><ul><li>Best way to build your brand  </li></ul><ul><li>Sacramen...
YouTwitFace – Social Media  <ul><li>No “drive-by friending” </li></ul><ul><li>Your wall is your “kitchen”  </li></ul><ul><...
YouTwitFace – Social Media  <ul><li>Reciprocity </li></ul><ul><li>Unsolicited recommendation requests  </li></ul><ul><li>T...
Let Me Correspond You <ul><li>Want to make a difference, be noticed, or have impact? WRITE!  </li></ul><ul><li>Note cards,...
Workin’ 9 – 5 – Office Notes <ul><li>The “new” resume – no jargon </li></ul><ul><li>Show value  </li></ul><ul><li>Be on ti...
Workin’ 9 – 5 – Office Notes <ul><li>Who rises, when </li></ul><ul><li>Chairs and doors </li></ul><ul><li>Manage your door...
What’s Eatin’ You? <ul><li>F O r K S </li></ul><ul><li>Knife blade faces the plate  </li></ul><ul><li>Utensils placed in t...
What’s Eatin’ You? <ul><li>How to hold….  </li></ul><ul><li>4:20 when done with utensils </li></ul><ul><li>Elbows? </li></...
Questions?
Suggested Readings   <ul><li>Etiquette  – Peggy Post </li></ul><ul><li>The Etiquette Advantage in Business  – Peggy Post a...
Find and Follow Me <ul><li>Facebook:  http:// www.facebook.com/ TonyGatesPublic </li></ul><ul><li>Twitter:  http://www.twi...
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If There’s No Crying In Baseball, Then Why Do So Many Think It\’s Okay in Business?

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Talk on Business Etiquette I gave to the Sacramento Jr League on November 17th, 2011

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If There’s No Crying In Baseball, Then Why Do So Many Think It\’s Okay in Business?

  1. 1. “ Burning Questions” <ul><li>When is it okay to unfriend someone on Facebook? </li></ul><ul><li>Do I automatically get both armrests if I’m in a middle seat on an airplane? </li></ul><ul><li>A client is sick with a cold – am I obligated to shake his hand? </li></ul><ul><li>Is it rude for guests to tweet from a wedding? </li></ul><ul><li>Do I have to buy a gift if I attend a destination wedding? </li></ul><ul><li>Can I email a condolence note? </li></ul><ul><li>Should I cover up a tattoo for a job interview? </li></ul>
  2. 2. Etiquette
  3. 3. “… conventional requirements as to social behavior, proprieties of conduct as established in any class or community or for any occasion.”
  4. 4. “… a prescribed or accepted code of usage in matters of ceremony, as at a court or in official or other formal observances.”
  5. 5. “… the code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other.”
  6. 6. Did You Know: <ul><li>According to Roman custom, sturgeon, at a banquet, was always served with music? </li></ul><ul><li>The higher the alcohol level, the less acceptable the drink with dinner? </li></ul><ul><li>Seating guests had more to do with politics than etiquette – thus the round table? </li></ul><ul><li>Early dinner forks had 2 prongs? </li></ul><ul><li>In medieval times, the first plates were called “trenchers,” and were made of sliced bread? </li></ul><ul><li>By the mid-18 th century, serving your guests turtle (esp turtle soup) was considered a sign of prestige? </li></ul>
  7. 7. Did You Know: <ul><li>It’s considered rude to put salt on your food before tasting it? </li></ul><ul><li>At formal dinners today, it’s forbidden to take a second helping? </li></ul><ul><li>When drinking white wine, it’s considered rude to allow your fingers to touch the goblet part of the glass? </li></ul><ul><li>It’s good manners to invite an equal number of men and women to a dinner party? </li></ul><ul><li>During the 19 th century, women were not allowed to ask for wine at the table? </li></ul><ul><li>The early manners books only told you what NOT to do? </li></ul>
  8. 8. “ If There’s No Crying in Baseball, Then Why Do So Many Think It’s Okay in Business?”
  9. 9. Agenda <ul><li>Meet me in…. </li></ul><ul><li>Mixed Up! </li></ul><ul><li>The Net Worth of Networking </li></ul><ul><li>YouTwitFace </li></ul><ul><li>Let Me Correspond You </li></ul><ul><li>Workin’ 9 to 5 </li></ul><ul><li>What’s Eatin’ You? </li></ul><ul><li>Questions </li></ul><ul><li>Suggested Readings </li></ul>
  10. 10. Meet Me In… - Meeting Etiquette <ul><li>Plan ahead of time </li></ul><ul><li>Identify the purpose and goal(s) for the meeting </li></ul><ul><li>Have an agenda and supporting documents </li></ul><ul><li>Start on time </li></ul><ul><li>Segment when possible </li></ul><ul><li>Be in charge </li></ul><ul><li>At the conclusion, sum up decisions and action items </li></ul>
  11. 11. Meet Me In…- Meeting Etiquette <ul><li>Respond in a timely manner </li></ul><ul><li>Be prepared - bring assignments </li></ul><ul><li>Be punctual </li></ul><ul><li>Have business cards ready *** </li></ul><ul><li>Turn off smartphone/cellphone/pager/watch </li></ul><ul><li>Keep a positive demeanor </li></ul><ul><li>Don’t contradict each other </li></ul><ul><li>Be a good listener/participant </li></ul><ul><li>Be clear about expectations and follow through </li></ul>
  12. 12. Mixed Up! - Mixers <ul><li>Go! </li></ul><ul><li>Respond promptly </li></ul><ul><li>Great for building your brand (Networking) </li></ul><ul><li>Watch alcohol consumption (2 drink max) </li></ul><ul><li>Business card etiquette </li></ul><ul><li>Positive attitude </li></ul><ul><li>Common courtesy – senior/subordinate </li></ul><ul><li>Never first in or last out </li></ul><ul><li>Be helpful </li></ul>
  13. 13. The Net Worth of Networking* <ul><li>Pre-Event </li></ul><ul><li>Event </li></ul><ul><li>Post-Event </li></ul>
  14. 14. The Net Worth of Networking* <ul><li>Respond quickly to invitation </li></ul><ul><li>Note names of those going </li></ul><ul><li>Connect on social media – the event is the key </li></ul><ul><li>Make a good name tag </li></ul><ul><li>Dress your brand </li></ul><ul><li>Advertise event and your participation </li></ul><ul><li>Bring business cards and computer </li></ul>
  15. 15. The Net Worth of Networking* <ul><li>Arrive on time </li></ul><ul><li>No “cyborgs” </li></ul><ul><li>Phone on vibrate </li></ul><ul><li>Circulate – hosting behavior </li></ul><ul><li>2 drink max </li></ul><ul><li>Attitude – you’re there to bring value to others </li></ul><ul><li>Don’t give business card unless asked </li></ul><ul><li>Ask for the cards of only those with whom you want to follow-up </li></ul>
  16. 16. The Net Worth of Networking* <ul><li>Find 4 – 5 who interest you and schedule follow-up </li></ul><ul><li>To face or not to face </li></ul><ul><li>No sad stories </li></ul><ul><li>Computer in car (just in case) </li></ul><ul><li>Remember – you don’t now what you don’t know </li></ul><ul><li>Get to loners </li></ul><ul><li>Post/tag to social media </li></ul>
  17. 17. The Net Worth of Networking* <ul><li>Social media connect with those you met </li></ul><ul><li>Follow up notes/cards as appropriate </li></ul><ul><li>Schedule follow-up meets </li></ul><ul><li>Date before you marry! </li></ul><ul><li>Build your “tool box” </li></ul>
  18. 18. YouTwitFace – Social Media <ul><li>Definitely! </li></ul><ul><li>Best way to build your brand </li></ul><ul><li>Sacramento stats </li></ul><ul><li>You are what you do </li></ul><ul><li>Spelling and grammar </li></ul><ul><li>Capitalization </li></ul><ul><li>Text-speak – abbreviations </li></ul><ul><li>Twitter speak </li></ul>
  19. 19. YouTwitFace – Social Media <ul><li>No “drive-by friending” </li></ul><ul><li>Your wall is your “kitchen” </li></ul><ul><li>It’s okay to ignore/block games </li></ul><ul><li>Do NOT “ignore” friend requests </li></ul><ul><li>A few words about Poking… </li></ul><ul><li>Tagging/spamming/attributing </li></ul><ul><li>The “Big 3” Religion, sex, politics </li></ul><ul><li>Love your friends and followers </li></ul>
  20. 20. YouTwitFace – Social Media <ul><li>Reciprocity </li></ul><ul><li>Unsolicited recommendation requests </li></ul><ul><li>Twitter following </li></ul><ul><li>LinkedIn requests </li></ul><ul><li>Retweeting </li></ul><ul><li>Klout! </li></ul><ul><li>Facebook drama (relationships) </li></ul><ul><li>Linking accounts </li></ul>
  21. 21. Let Me Correspond You <ul><li>Want to make a difference, be noticed, or have impact? WRITE! </li></ul><ul><li>Note cards, stationary, greeting cards…Reflective of you </li></ul><ul><li>Thank you notes, notes of congratulations, holiday newsletters, notes of apology </li></ul><ul><li>Overall, a great look! </li></ul>
  22. 22. Workin’ 9 – 5 – Office Notes <ul><li>The “new” resume – no jargon </li></ul><ul><li>Show value </li></ul><ul><li>Be on time </li></ul><ul><li>Looks DO count </li></ul><ul><li>Demonstrate your people skills </li></ul><ul><li>Thank you’s </li></ul><ul><li>Follow-up </li></ul>
  23. 23. Workin’ 9 – 5 – Office Notes <ul><li>Who rises, when </li></ul><ul><li>Chairs and doors </li></ul><ul><li>Manage your door </li></ul><ul><li>Help temps and newcomers </li></ul><ul><li>Practice emotional intelligence </li></ul><ul><li>Gossip </li></ul>
  24. 24. What’s Eatin’ You? <ul><li>F O r K S </li></ul><ul><li>Knife blade faces the plate </li></ul><ul><li>Utensils placed in the order they’re used (outside in) </li></ul><ul><li>“d” and “b” </li></ul><ul><li>Pass to the right </li></ul><ul><li>“No thank you” serving </li></ul><ul><li>Start when all have their food </li></ul>
  25. 25. What’s Eatin’ You? <ul><li>How to hold…. </li></ul><ul><li>4:20 when done with utensils </li></ul><ul><li>Elbows? </li></ul><ul><li>Spills </li></ul><ul><li>Hot or spoiled food (NOT into the napkin!) </li></ul><ul><li>Food in his/your teeth </li></ul><ul><li>Coughing/sneezing </li></ul>
  26. 26. Questions?
  27. 27. Suggested Readings <ul><li>Etiquette – Peggy Post </li></ul><ul><li>The Etiquette Advantage in Business – Peggy Post and Peter Post </li></ul><ul><li>How to Win Friends And Influence People – Dale Carnegie </li></ul><ul><li>The Social Media Bible – Lon Safko </li></ul><ul><li>Flux – Peggy Orenstein </li></ul>
  28. 28. Find and Follow Me <ul><li>Facebook: http:// www.facebook.com/ TonyGatesPublic </li></ul><ul><li>Twitter: http://www.twitter.com/tonygates44 </li></ul><ul><li>LinkedIn: http://www.linkedin.com/in/tonygates44 </li></ul><ul><li>Blog: http://www.thatsthepoint44.blogspot.com </li></ul>

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