Whatever your opinion of 'cloud computing', there can be no doubt that it has firmly entered into the IT lexicon. But what exactly is cloud computing? Does it differ from existing models or is it just a new buzz word invented to put a fancy spin on the same old products? More importantly, how will it change the way you run your IT service program?
Join this live webinar to hear David Mainville, CEO of Consulting-Portal, share his insights on cloud computing and its increasing role in IT service management.
Attend this interactive webinar to learn:
* How cloud computing compares to other service delivery models
* Who are the players when it comes to cloud-based IT service management tools
* How you can exploit cloud computing in your IT service management
* And more...
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ITSM in the Cloud - A Change in the Weather
1. ITSM in the Cloud
A Change in the Weather
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5. www.
.com
Software to Assess, Design and Govern your processes
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6. What is Cloud Computing?
Cloud computing most often refers to IT Services that are provided to
users over the internet on a pay as you go or on-demand model
much like a public utility.
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7. Some Other Related Terms
On-demand
SaaS
Utility Computing
Virtualisation
Autonomic Computing
Grid Computing
WEB 2.0
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10. How Should We View It?
A Technology?
A Delivery Model?
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11. Evolution of Delivery Models
Centralised Computing
Time Sharing
Service Bureaus
Outsourcing
Application Service
SaaS
Providers
Software as a Service
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12. Cloud Computing Technology
Multi-Tenant
Configurable Metadata
Multi-Tier Architecture
Single Instance
Private Cloud
Infrastructure as a Service
Platform as a Service
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13. Infrastructure as a Service
• Nicholas Carr in his book The Big Switch likens the current
trend in Cloud Computing to the shift from companies generating
their own power to running on a utility
• The shift brought about not only financial savings but unleashed a
watershed of creative energy
• Infrastructure services like will allow companies to companies to
spend more time on the business and less on managing IT
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15. Software as a Service (SaaS)
• Subscription based software, hosted in
the cloud and accessed by a browser
• Seamless upgrades - little to no
development costs
• No separate maintenance, upgrade or
support costs
• Is it a new technology or just another
delivery model?
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16. Let s Take a Poll
Is SaaS part of your
IT Service Portfolio?
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17. A Viable ITSM Option?
• The number of organisations using a SaaS
vendor has doubled over last year and now
represents 17%
• The number of respondents considering a
SaaS vendor for SLM and Service Catalog
went from 0% to 16.4%
• The number of respondents considering a
SaaS solution for CMDB and Configuration
Management went from 8% to 19.1%
• Take the current survey at:
http://www.itoptimizer.com/2010-itsm-
industry-survey/
http://consulting-portal.com/resources/
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18. Some of the ITSM SaaS players
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19. Don t doubt the power of social media
• An entire new industry of home-grown
stars are challenging traditional media
sources
• Companies are relying on tools like
LinkedIn, Facebook and Twitter to
expand their brand and to connect with
customers and partners
• Tools like Chatter from salesforce are
redefining how employees communicate
internally
• Integration between ITSM tools and
social media tools has begun
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23. IT has the opportunity to embrace these changes
The business has more
IT exists to support the
options than ever
business
before
Web 2.0 generation Like with client server
has different before it the business
expectations
will drive the disruption
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24. There are definitely some benefits
• No capital outlay
• Pay only for what you use
• Improved time to market
• Access features and capabilities outside your normal
reach
• Familiar Web 2.0 interface
• Transparent Upgrades
• Allows you to focus on the business and not the
technology
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25. There are definitely some concerns
• Dependency on the internet
• Security of the data
• Integration with legacy applications
• Application monitoring
• Provider sold or goes out of business
• Moving onto or off the Cloud
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26. Disruptive Technologies or Building Blocks?
Learn how to embrace
these technologies as
part of your service
delivery model
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