Enterprise 2.0 and business/IT alignment

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How can you overcome barriers such as old legacy systems and darwinian technology platforms in creating a sustainable business/IT alignment Roadmap? Enterprise 2.0 helps you to quickly deploy lightweight applications and leverage Core IT Systems through a conversational and business layer

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Enterprise 2.0 and business/IT alignment

  1. 1. Enterprise 2.0 Your fast track to sustainable business/ICT fusion.... it’s time to raise the business call Jeroen Derynck - The thinking ape jeroen.derynck@thinkingape.be 1
  2. 2. CIO priorities 2010 1. Business productivity and cost reduction 2. IT/Business alignment 3. Agility and speed to market 4. Business process re-engineering 5. IT cost reduction 6. IT reliability and efficiency 7. IT strategic planning 8. Revenue-generating IT innovations 9. Security and privacy 10. CIO leadership role http://www.cioinsight.com/c/a/Research/CIO-Priorities-for-2010-196566/ 2
  3. 3. Do CIOs still matter 3
  4. 4. 4
  5. 5. but...what is the role of ICT in the first place •Reduce costs •Access information anywhere •Improve efficiency •Secure data •Enable growth Based on Paul Strassman - XEROX 5
  6. 6. 6
  7. 7. BITA.... what’s the problem 7
  8. 8. Business and IT Like a horse and carriage 8
  9. 9. Some marriages are dysfunctional 9
  10. 10. 10
  11. 11. Bottlenecks • Delivery mentality • Efficient IT systems • Architecture • Governance • Value thinking • Communication • Competences 11
  12. 12. Alignment trap 12
  13. 13. Alignment is as old as IT 13
  14. 14. 14
  15. 15. Darwinian technologies Desktop days Personal computers proliferated in the early 1990s to support specialized tasks: spreadsheets for financial analysis, computer- aided design, project management, graphic design - whatever could not run centrally on large mainframes. By itself, the desktop workstation was an isolated development. But as productivity became the basis of competition, a new ecosystem emerged around local area networks, client-server architecture and new collaboration tools. 15
  16. 16. Darwin applied to IT 16
  17. 17. Dot-com days The Internet has been around since the 1960s, and the Web since the early 1990s, when the Mosaic browser provided an easy-to-use interface. By themselves, these too may have remained isolated innovations, except that falling prices had already put more PCs and laptops in homes; most had modems for accessing e-mail. With client-server architecture well entrenched, companies built websites to reach consumers; expansion, growth and market share became the next basis for competition. A new ecosystem evolved around wide area networks, search engines, and sophisticated web software packages and services. 17
  18. 18. The rise of Internet 18
  19. 19. C. Perez... bubble economies 19
  20. 20. Predicting the bubble... 20
  21. 21. 21
  22. 22. Internet post dot-com 22
  23. 23. Consolidation Global economic recession and the increasing cost of managing heterogeneous technologies built at breakneck speed during the dot-com days led to significant consolidation over the past several years. Cost cutting became the norm, forcing IT to consolidate at all levels: IP at the network level; XML at the messaging level; Linux and Windows at the OS level; Java and .Net at the programming platform level; and SAP and Oracle applications at the application platform level. 23
  24. 24. The next generation 24
  25. 25. Balancing act • Effectiveness and innovation • Enterprise Architecture and time-to-market • Legacy systems and new technologies 25
  26. 26. paradigm shift (pair uh dime shift) Etymology: Late Latin paradigma, from Greek paradeigma, from paradeiknynai to show side by side 1.a profound and irreversible change to a different model of behavior or perception. 2.an epiphany with staying power. 3.a sea change of such magnitude that it alters the course of all who pass through it. 26
  27. 27. Trends redefining technology • Seamless interoperability • Focus on the business processes • Virtualization • Cloud computing • Advanced analytics and intelligence • Fluid Collaboration • The Mobile Enterprise • Web 2.0... and 3.0 • Consumerization of IT Source: Accenture 27
  28. 28. Seamless interoperability 28
  29. 29. SN more popular than email 29
  30. 30. Generation Y 30
  31. 31. Social.... 31
  32. 32. Narrowing the digital divide 32
  33. 33. Gen Y is your next employee 33
  34. 34. Mobility 34
  35. 35. Cloud computing 35
  36. 36. 36
  37. 37. Martin Luther German Reformation leader “The multitude of Table Talk, 1530s. books is a great evil. There is no limit to this fever for writing; every one must be an author; some out of vanity, to acquire celebrity and raise up a name, others for the sake of mere gain.” 37
  38. 38. The internet today • 310 million daily visits to Facebook • 120 million daily visitors to Wikipedia • 2,900,000 Wikipedia Articles • 31 million daily visits to amazon.com • 46 million daily visits to twitter.com • 900,000 blog posts per day 38
  39. 39. 39
  40. 40. 40
  41. 41. 41
  42. 42. Less is Moore 42
  43. 43. Consumerization of IT 43
  44. 44. apps in the cloud 44
  45. 45. Conversation 45
  46. 46. The new way of working has always been out here.... A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter— and getting smarter faster than most companies. The Cluetrain Manifesto - 1999 The end of business as usual www.cluetrain.com 46
  47. 47. 47
  48. 48. Enterprise 2.0 An effective ecosystem of social and mobile technologies that provide rapid and agile collaboration, and business convergence 48
  49. 49. 49
  50. 50. Changing paradigms APIs, XML, Development Platforms ... Relevant technologies blogs & wikis microblogging & UM RSS & webservices mashups social networks 50
  51. 51. Convergence 51
  52. 52. 52 52
  53. 53. Not IT but business trends 53
  54. 54. source: McKinsey, september 2009 54
  55. 55. Social features - From push to pull (RSS) - Authoring - From email to IM - Co-creation - Media Sharing - Tagging/Social bookmarking - Social Networking 55
  56. 56. social features - Micro-blogging - Widgets - Mash UP - Aggregation - ratings - Recommendations 56
  57. 57. SLATES 57
  58. 58. information overload costs the U.S. economy $900 billion per year in "lowered employee productivity and reduced innovation."   The reason?   People are spending up to half their day managing and searching for information.   58
  59. 59. knowledge is an asset “So the flow of information is changing us at a far deeper level than we realize. Knowledge was once power. Now it’s becoming freedom. If knowledge were power we’d have good cause to be secretive. But secrecy isn’t only becoming impossible. It’s proving dysfunctional as well. We begin to see how much better our decisions are when we work together, openly” (Lienhard, 1997) 59
  60. 60. WEB 2.0 in the enterprise 60
  61. 61. Activity ladder 61
  62. 62. Information society the ratio of knowledge workers has substantially increased and now constitutes almost 75 percent of the workforce in industrialized countries. 62
  63. 63. Tagging 63
  64. 64. 64
  65. 65. ly in t en ws r ec e n t he CIO.com and http://goliath.ecnext.com/coms2/gi_0199-7057078/Online-social-networks-virtual-communities.html 65 65
  66. 66. Long tail of Enterprise IT 66
  67. 67. Enterprise App Store 67
  68. 68. How responsive is your organization? "It is not the strongest of the species that survives, nor the most intelligent, but rather the one most responsive to change" (C. Darwin) On the Origin of Species 24/11/1859 68
  69. 69. Culture 69
  70. 70. Culture & collaboration A culture of openness = the ease of talking to anyone within the organization, the regularity of cooperation between units within the organization, and the accessibility of persons to those in other departments. 70
  71. 71. Collaboration drives performance Collaboration counts for 36% of overall business performance research paper Meetings around the world: the impact of collaboration on Business Performance (Gofus et. al., 2006) 71
  72. 72. 10 steps toward RAISE 1. Reduce cost of email traffic & data redundancy 2. Provide alternatives for on-site meetings 3. Decrease training & internal recruitment costs 4. Enable the virtual enterprise & distributed teams 5. Increase speed of information 6. Reduce time searching for information 7. Enable to quickly locate expert knowledge 8. Integrate partner/customer/supplier communities & networks 9. Manage knowledge drain 10. Prepare for the changing demographics in the organization 72
  73. 73. It’s time to raise the business’ call 73
  74. 74. Thank you +32 476 96 17 49 +31 6 10 42 36 33 jeroen.derynck@thinkingape.be www.linkedin.com/in/thinkingape http://twitter.com/thethinkingape 74

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