http://ITServiceContractSecrets.com SUMMARY SLIDES: Have you ever ended a computer maintenance agreement? This article gives some tips on getting rid of difficult clients. Copyright (C) SP Home Run Inc.

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Ending a Computer
Maintenance
Agreement
How to Ditch a Customer
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com

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If a Client is
Consistently
Taking Up Your
Time Unfairly or

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Causing Your
Stress Levels to
Rocket,

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It’s Time to Break
Free

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Here are a
Few Tips On
How to Do So:

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1. Keep It Friendly

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Explain Your
Reasons for
Wishing to End
the Agreement

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Clearly and Politely,

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And Do So
in Writing

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2. Honor Your
Contract

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Step Away Within
the Terms and
Notice Periods of
Any Contract You
have in Place

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3. Hand Over
Professionally

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Ensure You Pass
Documentation On
to Your Successor

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And Notify Them
of Any Ongoing
Technical Issues

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4. Remain
“On-Hand”

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Don’t Ignore Your
Ex-client if that
Client Needs to
Come Back to You

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After the Agreement
has Ended

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To Ask for
Passwords
or other Details

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Freeing Yourself
of a Troublesome
Client Can be a
Cathartic
Experience

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That Leaves You
With the Time and
Energy to Seek out
Better Customers

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Don’t Be Afraid to
Clear out the Trash
on Occasion

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But Make Sure You
Do it Right!

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Have You Ever
Ended a Computer
Maintenance
Agreement?

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Share Your
Experiences in the
Comments Below

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