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1. SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING
SPECTO IT TRAINING
CONTACT US:9533456356
Mail:info@spectoittraining.com

2.  The SAP Customer Relationship Management
features a dynamic new user interface that gives
business users the power to easily access all relevant
information to best serve customers.
 The Web UI provides a new groundbreaking, Web-
based, and role-oriented interface that is both user
configurable and personalizable being easily adapted
for customers requirements. The course CR580 (SAP
CRM User Interface) is introducing this technology to
technically interested customer and project team
members.
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

3.  The course CR580 (SAP CRM User Interface) is introducing
this technology to technically interested customer and
project team members.
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

4.  With the course CR500 (CRM Middleware) you gain
insights into topics of connecting the SAP back-end
system with the SAP Customer Relationship
Management (SAP CRM) applications.
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

5.  Overview and Introduction
 Foundation & Architecture of my SAP CRM
 my SAP CRM Analytics
 my SAP CRM Marketing
 my SAP CRM E-Commerce
 my SAP CRM Channel Management
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

6.  my SAP CRM Sales
 my SAP Interaction Center
 my SAP Service
 my SAP Field Applications (with focus on Mobile
Service)
 my SAP CRM for Industries
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

7.  Integration with other My SAP suite of modules
 • CRM Base Customizing
 • CRM Basic data & Customizing settings for these
objects:
 • Business partner
 • Organizational model
 • Territory Management
 • Product master CRM Business Transactions
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

8.  Overview of generic functions in business
transactions
 Activity Management (including Activity Journal and
Groupware Integration)
 Transaction type and item category customizing for
these objects
 Middleware settings
 Middleware connections to R/3, APO and CRM
 CRM Business Partner – CRM Middleware

9.  CRM Middleware – Sales and Billing
 Basic concepts of CRM middleware
 Replication administration
 Monitoring & error handling
 Implement “Customer Interaction Centre”
 Architecture landscape
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

10.  Agent functions and processes in the IC
 Define CIC Profile and Customer-Specific Workspaces
 Define Front-office framework
 Component Configuration
 Action Box Configuration
 CTI Configuration
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

11.  Client Implementation Case Study – Live Exercise
 Implement “Internet Sales”
 Architecture and landscape
 set up logical system and connection with OLTP R/3
and APO
 Configuration of the CRM Server – Base Customizing
 Configuration Web Application
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

12.  Creating Product catalogs
 Publication of Product Catalog content
 Create Internet User for order processing
 Sales Transactions using “Internet Sales”
 Web Shop Maintenance
 Client Implementation Case Study –
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

13.  Creating Product catalogs
 Publication of Product Catalog content
 Create Internet User for order processing
 Sales Transactions using “Internet Sales”
 Web Shop Maintenance
 Client Implementation Case Study –
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING

14.  External List Management
 Lead Management
 Marketing Analytics
 We also provide SAP Workflow Training classes
SAP CUSTOMER
RELATIONSHIP MANAGEMENT
TRAINING