A future look at how technology will affect/be affected by knowledge economy and what CIOs can do to prepare

1. Thriving in the knowledge
economy

2. Process Optimization
Shareholder/Stakeholder Value
Top-down command and control
Management Oversight
Customer Service
Heavy Supply Chain/Manufacturing
Locked-in reseller/supplier relationships
Value in “ownership”
Industrial-era
economic principles

3. Continuous Innovation
Customer/Consumer Value
Community based creation
Employee engagement/empowerment
Customer Delight
Lean Manufacturing/tech empowered
B2C models using open
platforms/data
Direct to customer/open commerce
models
Value in “creation”
Creative-era
economic principles

6. They were giants…

7. Disrupted by young up starts

8. Creativity can happen
anytime
Always connected cloud
based platforms

9. Anyone can be creative…
Human – Human social networks

10. Creativity can happen anywhere…
Mobile enabled device agnostic platforms

11. Successful organizations connect, collaborate
and innovate
- With Partners
- With Customers
- Between employees

12. Technology evolution to
empower the creative
economy

13. 84%
Of population of developed
countries have broadband
mobile access by the end of
2014
2,300,000,000
Total number of mobile
broadband connections
globally by end of 2014,
a
500% increase
since 2007
63
%
Of adult
smartphone
owners use it to
go online,
34%Use their
smartphones
exclusively or almost
exclusively to go
online
38.2% Of US households are
“wireless only” as of
2013, double the
number in 2011
1.468 Trillion MB
Annual Wireless Data usage in 2013,
a
200%Increase since 2012
For every
$1Invested,
US GDP grows by
$7-
US Wireless industry
valued at
$195.5B,
Larger than:
• Publishing
• Agriculture
• Hotels/Lodging
• Air Transportation
• Motion Pictures
• Auto Industry

14. But How do we get there…
From here?

15. Listen to the experts…

17. 1. Design your future around the
experience of your user/customer

18. Instead of developing a mobile version of your entire legacy system

19. 3. Embrace the Lego® architecture…
components with well-established
APIs

23. 4. Build your geek army…

24. 5. Learn to take effective risks…
Try > Measure > Analyze > Learn > Pivot > Repeat

25. U.S. General Services Administration
Sonny Hashmi
Chief Information Officer