More details on http://www.globalservicejam.lu

1. The 2012 event
guide book
www.globalservicejam.lu
With the
Support of

2. The 2012 event guide book
• Content
What : What is the event about
When : Timing – Time line – Time frame
Why : Have fun designing services across fields and
disciplines/Bring answer to local needs
Who : Innovation fans who want to have fun inventing
and prototyping sustainable services (Multidiscipline
Students/Nerds/Geeks/Artists/finance analyst/
Multiform engineers/ /)
Where: Fondation de l'Architecture et de l'Ingénierie
How to: Register

3. What : What is the event about
On 24 February, 2012, people who are interested in
service and using a design-based approach to problem
solving and creativity will meet all over the globe.
In Luxembourg, the jam will be launched at 6.30 pm
local. The global themes and local achievements
(optional goals) for the Jam are released and defined.
Design to all Design thinking
Above of the proposed
theme by the GSJ we can Usability
pursue own design issues Sustainability
and ethical endeavours UX Percept to
concept testing
User centred

4. When: Timing – Time line – Time frame
Build mentors and
participants teams
which can rotate
ensuring a
constant activity
if desired
First ones to start on Friday 11 March 5 p.m Local
Hamilton, New Zealand site (05 a.m in Luxembourg)
Have a team of info followers tracking (tweets/FB) the
progress of participating teams and making Breaking news 17
on Lux local site Hrs

5. Participants are
When: 2 days to invent new services
invited to introduce
themselves on the first Sat 25/02/11
phase of event, for 10 a.m
example to communicate
on their interests and
expertises
Concept &
prototyping
Fri 24/02/12 5 p.m
Welcome
Build concept
story board
Exploration
v Ideation & 1st Presentation
concepts 17
Hrs
10:00 p.m 10:00 a.m

6. Friday 24/02/12 5 p.m to 22:00
5 p.m
Welcome
Topic release 6 p.m
Introduction by Sylvain Cottong 6:30 p.m
Exploration
Service design methods and tools 7:00 p.m
Build groups/teams
Divergence to convergence exercise
8 p.m
Break
Ideation & 1st
Draw, illustrate, design
concept
5
Hrs
10 p.m

7. Saturday 25/02/12 10 a.m to 10 p.m
Sat 25/02/11
10 a.m Build paper/X-kind of prototype
Design service model/storyboard
Concept &
prototyping Illustrate user and providers roles
Acting the service and record videos
2 p.m Break
Build concept
story board Draw, illustrate and record a service flow
8 p.m Break
Presentation 12
Hrs
10:00 a.m

8. Why : Have fun designing services
Meet a lot of cool people at all levels of
experience
Work through a whole design process in one weekend
Experienced or completely new to the field, you will
learn more about service design.
Pick up a load of new ideas and work practices
Design something that may become a real business

9. Who:Innovation explorers who want to
Have fun inventing and prototyping
Multidisciplinary
Co-innovation
adventure

10. Where: Fondation de l'Architecture et de l'Ingénierie
1, rue de l'Aciérie,
1112 Luxembourg

11. How to: Register and join us
www.globalservicejam.lu
OR
http://gsj12lu.eventbrite.com

12. special thanks to:
www.fondarch.lu