List of top 30 customer service interview questions most frequently asked interview questions and answers pdf download free

1. 30 Best Customer Service Interview Questions and Answers
Posted by skills9
List of top 30 customer service interview questions most frequently asked
interview questions and answers pdf download free
Customer Service Interview Questions and
Answers List
1. Your attitude
2. Accurate answers to the customer
3. Professional relationship
4. The face of the company
5. Your experience
6. What does good customer service mean to you?
7. How would you deal with an extremely irate customer?
8. Why do you think you are suitable for a customer service position?
9. What kind of customer would you like to approach? A satisfied customer, a doubtful
customer, or an irate customer?
10. Under what circumstances would you escalate the customer’s query or problem to
your supervisor or boss?
11. If a customer shows up with a complicated problem five minutes before you are to
leave for the day, what would you do?
12. If you are faced with a technical product query or difficulty that you aren’t well-versed
with or confident about, what would you do?
13. Do you think you have the ability to maintain your cool during a call where the
customer is firing you with abusive language?
14. If a customer provides you with severely negative feedback or stinging criticism
about your service or product, how would you take it?
15. Do you believe in the statement that the ‘Customer is the king’; what does it mean to
you?
16. What skills did you learn about this business?
17. Is the customer always right?
18. How would you deal with an angry customer who is threatening to take their
business somewhere else?
19. When would it be appropriate to initiate contact with a client?
20. How do you face negative feedback from angry clients?
21. How do you define going the extra mile for your customer, give me an example of
when you have done this.

2. 22. Why did you choose Customer Service Function as a Career?
23. The customer feels you are taking too long to resolve the issue, what do you do in
such a situation?
24. You’re supervising on a public counter. There’s lots of people waiting, and more
coming in. What do you do, to get things moving?
25. What Methods Would You Use to Escalate a Call?
26. Do you have any sales experience?
27. A customer comes up to you and complains about your product/service. What do you
do?
28. What is Teamwork?
29. What’s the importance of customer retention?
30. How to make customers reach you?
Visit More Questions & Answers: www.skills9.com