CONCEPT Short form for electronic government, also known as e-government, digital government or transformational government. General term which is used to describe the use of technologies to facilitate the operation of government
Examples of E-government application in Malaysia Service Request Providing Services Online ~Permitting Lisence, ~Certificates and ~Registeration ~Online Auctions ~Procurement and Bidding ~Parks and Recreation ~Tax and Fee Payments Providing Information to Citizen ~ Agendas, Minutes ~ E-mel & Notifications ~ Internet Broadcast ~ Municipal Codes ~ Ordinance and Resolutions
Identity card Driving licence Passport in Malaysia and several countries storage for health information MyKad
TELEHEALTH The delivery of health related services and information via telecommunications technologies
structured care activities to be undertaken in relation to various anticipated events in a person's life.
activities related to health promotion, health assessment, disease prevention & illness modulation.
also provide services to facilitate the implementation of structured care activities.
creating and delivering high quality health content using the internet, multimedia technologies and mass communications.
Empowering individuals with medical knowledge will allow them to make informed decisions and take care of their own health. This is the "wellness paradigm" which is envisaged to be future at healthcare in the new millennium. Health Online is now accessible through MyHealth Portal at www.myhealth.gov.my
Health Online Examples
Lifetime Health Record (LHR) & Services - services provided to facilitate integration between healthcare providers - support interaction with the individual and promote individual participation towards seamless care.
to extend specialist care to healthcare facilities where there are lacks of specialists.
done by providing Teleconsultation links between healthcare facilities which improve equity of access to quality care especially to under-served areas and realize the goal of care closer to the home.
The Borderless Marketing Flagship Application is developed on the premise that multimedia technology can be used by businesses to more efficiently and better serve their customers across different time zones, and effectively reach out to new customers. ~ Telemarketing ~ Online Information Service ~ Electronic Commerce ~Digital Broadcasting
Tele- Marketing Telemarketing is a method of direct marketing in which a salesperson solicits to prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call .
HSBC Bank Malaysia Berhad – Branch training of financial products sales Malaysia National Insurance – Sales training for a Child Education plan Palace of the Golden Horses - Time Share appointment setting and Customer Service New Straits Times– Classified Ads-Call Centre & Face to face service Utusan Melayu– Classified Advertising-Outbound Telemarketing and recruitment Malaysia Airlines Golden Boutiques – Buy n Fly card sales training Jabatan Kesihatan Wilayah - Counter Customer Service Skills RHB Bank Call Centre– Outbound Telemarketing Training Example of tele- marketer
Online information and news providers can set up their information hub in the MSC to collect, store, process, and distribute their information to a world market.
Online journal Eg: Ebsco www.ebsco.com . Digital Library ~Web-based OPAC
Electronic Commerce spurring and drawing on innovations in electronic funds transfer supply chain management Internet marketing online transaction processing electronic data interchange (EDI) inventory management systems automated data collection systems Electronic commerce or e-bussiness consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks
Digital Broadcasting In Malaysia, digital television broadcasts, or DTV, can be received via cable, internet, satellite, or via free over-the-air (OTA) digital terrestrial television - much like analog television broadcasts have been. Satellite television Digital terrestrial TV Broadband and IPTV Mobile TV
World wide manufacturing web The World-wide Manufacturing Web (WMW) Flagship Application aims to provide a conducive environment for these high value-added manufacturing activities to be pursued using multimedia and information technology. The World-wide Manufacturing Web is a government initiative to provide the optimal environment for manufacturing and manufacturing-service companies utilising multimedia technology to create and deliver value-added services and products to their customers around the globe
examples Launching of Malaysia's Second Industrial Master Plan (IMP2)-1996 asiatravelmart.com - offers mobile-commerce transactions to WAP users (world’s first). E-Business Within MSC Status Companies 33 (15 in Yr 2000) companies E-Business software / applications development SMEs - (watchesplanet.com) 2nd Worldwide Automotive Conference Papers incentives for computerization and automation and creation of venture capital funds.
Research and development centres The vision is to create the first internationally-focused R&D cluster in Asia, driven by strong government commitment and guarantees. The MSC will lead Asia's R&D initiative into the Information Age. The MSC R&D Cluster will foster collaborative efforts among leading multimedia R&D firms and local universities, public research institutions, and companies, and support the growth of numerous small companies engaged in multimedia R&D.
examples The Multimedia University will be located in Cyberjaya to meet the manpower needs of R&D companies operating in the MSC. 40 companies housed in the Technology Park Malaysia (TPM) of which 29 are involved in multimedia/IT activities. Established 3 technology labs in MSC Malaysia Incubatee Support & Pre-Seed Development Management o 124 incubatees developed in 2007 o 64 Technopreneur Pre-Seed Fund recipients developed BITE-Technopreneur Academy Programme (TAP) Bumiputera ICT Technopreneur Develelopment Program (BITE)- MDeC has signed an MoU with MARA with the few Objectives(2004)