How to maintain good client relationship for a freelancer and how it leads to be an successful entrepreneur.

1. Client Relationship Management
For Freelancers
Nasir Uddin Shamim
Co-Founder
DevsTeam Limited

2. Why Client Relationship Is Vital?
“91% of unhappy customers will not willingly do
business with your organization again.” Source: Lee
Resource Inc.

3. Be Punctual
 Response Quickly and Timely.
 Hand in Your Work on Time & Deliver Quickly.
 Client Often Hire Someone Who is Organized!

4. Know What You Can & Can’t Do
 Be Honest.
 Never Pretend If You Don’t Have The Skills.
 Focus On Your Client’s Requirements.
 Do Your Best!

5. Solve Some Problems For Free
 Find Other Problems & Let Your Buyers Know.
 Solve These & Let Him/Her Smiling.

6. Offer a Sincere Apology
Call over Skype or Have a Direct Call To Your
Buyers & Say Why You Couldn’t Deliver Your
Work in Time & Offer a Apology.

7. What’s The Benefit?
“Happy customers who get their issue
resolved tell about 4 to 6 people about their
experience.”----Source: White House Office of Consumer Affairs,
Washington, DC

8. Thank You