SlideShare a Scribd company logo

The Hidden Value of Desktop Support Technicians

•
•
San Francisco Bay Area
San Francisco Bay Area

SF HDI Chapter presentation given by Nenita Rozzi.

Career
1 of 21
The Hidden Value of Desktop Support Technicians Nenita Rozzi, Marsh & McLennan Cos.
Quick facts about me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topic Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why not just Desktop Support? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we can bring to the party ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Else Can We Bring? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we’ve achieved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we’ve built within IT ,[object Object],[object Object],[object Object],[object Object]
For you to do next ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep this in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: HDI 2010 Practice & Salary Report
Keep this in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep this in mind Collaborating with Desktop Support can’t be a bad thing, but there does need to be a balance.
Desktop Support Transformed What they thought we did…
Desktop Support Transformed What they learned we could do … ,[object Object],[object Object],[object Object],[object Object]
Now it’s your turn ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?
Thanks for attending! ,[object Object],[object Object],[object Object],[object Object]

Recommended

091111 Managing It Volunteers NEW With Notes!
091111 Managing It Volunteers NEW With Notes!091111 Managing It Volunteers NEW With Notes!
091111 Managing It Volunteers NEW With Notes!Mark Walker
 
Future of the Intranets Event
Future of the Intranets EventFuture of the Intranets Event
Future of the Intranets EventProfessional Advantage
 
More Human Work and Workplaces
More Human Work and WorkplacesMore Human Work and Workplaces
More Human Work and WorkplacesDeepa Daniels
 
What we learned building Campaign Monitor
What we learned building Campaign MonitorWhat we learned building Campaign Monitor
What we learned building Campaign MonitorWeb Directions
 
Gamifying Your Service Desk
Gamifying Your Service DeskGamifying Your Service Desk
Gamifying Your Service DeskFreshservice
 
Empired Convergence 2017 - Why Convergence
Empired Convergence 2017 - Why ConvergenceEmpired Convergence 2017 - Why Convergence
Empired Convergence 2017 - Why ConvergenceEmpired
 
Project Management 101: Project Request Intake
Project Management 101: Project Request IntakeProject Management 101: Project Request Intake
Project Management 101: Project Request IntakeWorkfront
 
Harnessing the power of the knowledge base ins zoom power user conference jan...
Harnessing the power of the knowledge base ins zoom power user conference jan...Harnessing the power of the knowledge base ins zoom power user conference jan...
Harnessing the power of the knowledge base ins zoom power user conference jan...INSZoom
 

Recommended

091111 Managing It Volunteers NEW With Notes!
091111 Managing It Volunteers NEW With Notes!091111 Managing It Volunteers NEW With Notes!
091111 Managing It Volunteers NEW With Notes!Mark Walker
 
Future of the Intranets Event
Future of the Intranets EventFuture of the Intranets Event
Future of the Intranets EventProfessional Advantage
 
More Human Work and Workplaces
More Human Work and WorkplacesMore Human Work and Workplaces
More Human Work and WorkplacesDeepa Daniels
 
What we learned building Campaign Monitor
What we learned building Campaign MonitorWhat we learned building Campaign Monitor
What we learned building Campaign MonitorWeb Directions
 
Gamifying Your Service Desk
Gamifying Your Service DeskGamifying Your Service Desk
Gamifying Your Service DeskFreshservice
 
Empired Convergence 2017 - Why Convergence
Empired Convergence 2017 - Why ConvergenceEmpired Convergence 2017 - Why Convergence
Empired Convergence 2017 - Why ConvergenceEmpired
 
Project Management 101: Project Request Intake
Project Management 101: Project Request IntakeProject Management 101: Project Request Intake
Project Management 101: Project Request IntakeWorkfront
 
Harnessing the power of the knowledge base ins zoom power user conference jan...
Harnessing the power of the knowledge base ins zoom power user conference jan...Harnessing the power of the knowledge base ins zoom power user conference jan...
Harnessing the power of the knowledge base ins zoom power user conference jan...INSZoom
 
Q&A with MCA Connect Manager Pete Craven
Q&A with MCA Connect Manager Pete CravenQ&A with MCA Connect Manager Pete Craven
Q&A with MCA Connect Manager Pete CravenJenifer Kvasnicka
 
Metrics that Matter: Focusing on key metrics for an efficient service desk an...
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Metrics that Matter: Focusing on key metrics for an efficient service desk an...
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Freshservice
 
Trustees And Managers 200309
Trustees And Managers 200309Trustees And Managers 200309
Trustees And Managers 200309Julie Hawker
 
Stepin Solutions | A Web and Mobile Development Company
Stepin Solutions | A Web and Mobile Development CompanyStepin Solutions | A Web and Mobile Development Company
Stepin Solutions | A Web and Mobile Development CompanyStepin Solutions
 
Outsourcing for Managers
Outsourcing for ManagersOutsourcing for Managers
Outsourcing for ManagersChris Miller
 
Giving Clients What They Want
Giving Clients What They WantGiving Clients What They Want
Giving Clients What They WantIntuit Inc.
 
The Pains of Business
The Pains of BusinessThe Pains of Business
The Pains of BusinessJ&D Computer Consultants
 
The Definitive and Candid Guide to Successful Websites
The Definitive and Candid Guide to Successful WebsitesThe Definitive and Candid Guide to Successful Websites
The Definitive and Candid Guide to Successful WebsitesOne North
 
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline Pearl
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline PearlAgile testimonials, Cathy Hawley with Dan Corbin and Caroline Pearl
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline PearlAgileDenver
 
Congruent - Customers & Testimonials
Congruent - Customers & TestimonialsCongruent - Customers & Testimonials
Congruent - Customers & TestimonialsCongruent Info-Tech
 
Customer Discovery
Customer DiscoveryCustomer Discovery
Customer DiscoveryBoast Capital
 
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral Science
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral ScienceAileen Heinberg & Ankita Roy: Design Implementation with Behavioral Science
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral ScienceService Design Network
 
How to win in the product led era - SF Product Analytics Summit 10/12/17
How to win in the product led era - SF Product Analytics Summit 10/12/17How to win in the product led era - SF Product Analytics Summit 10/12/17
How to win in the product led era - SF Product Analytics Summit 10/12/17Amplitude
 
Odoo - Lead generation and conversion
Odoo - Lead generation and conversionOdoo - Lead generation and conversion
Odoo - Lead generation and conversionOdoo
 
PATH | WD
PATH | WD PATH | WD
PATH | WD ChristineRonk
 
Clario Webinar 7-29-09
Clario Webinar 7-29-09Clario Webinar 7-29-09
Clario Webinar 7-29-09jsmcclurg
 
The Predictive Index
The Predictive IndexThe Predictive Index
The Predictive IndexSteve Caldwell
 
It administrator cover letter
It administrator cover letterIt administrator cover letter
It administrator cover lettersusansmith854
 
Smart - Organization Dinamics Behaviour
Smart - Organization Dinamics Behaviour Smart - Organization Dinamics Behaviour
Smart - Organization Dinamics Behaviour Giacomo Carozza
 
COMPANY PROFILE
COMPANY PROFILECOMPANY PROFILE
COMPANY PROFILESantoz Ariego
 
Innovation+Change=Transformation
Innovation+Change=TransformationInnovation+Change=Transformation
Innovation+Change=TransformationStephen Danelutti
 
Double Tree By Hilton Acaya Golf Club
Double Tree By Hilton Acaya Golf ClubDouble Tree By Hilton Acaya Golf Club
Double Tree By Hilton Acaya Golf ClubGaetanoRapisardi
 

More Related Content

What's hot

Q&A with MCA Connect Manager Pete Craven
Q&A with MCA Connect Manager Pete CravenQ&A with MCA Connect Manager Pete Craven
Q&A with MCA Connect Manager Pete CravenJenifer Kvasnicka
 
Metrics that Matter: Focusing on key metrics for an efficient service desk an...
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Metrics that Matter: Focusing on key metrics for an efficient service desk an...
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Freshservice
 
Trustees And Managers 200309
Trustees And Managers 200309Trustees And Managers 200309
Trustees And Managers 200309Julie Hawker
 
Stepin Solutions | A Web and Mobile Development Company
Stepin Solutions | A Web and Mobile Development CompanyStepin Solutions | A Web and Mobile Development Company
Stepin Solutions | A Web and Mobile Development CompanyStepin Solutions
 
Outsourcing for Managers
Outsourcing for ManagersOutsourcing for Managers
Outsourcing for ManagersChris Miller
 
Giving Clients What They Want
Giving Clients What They WantGiving Clients What They Want
Giving Clients What They WantIntuit Inc.
 
The Definitive and Candid Guide to Successful Websites
The Definitive and Candid Guide to Successful WebsitesThe Definitive and Candid Guide to Successful Websites
The Definitive and Candid Guide to Successful WebsitesOne North
 
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline Pearl
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline PearlAgile testimonials, Cathy Hawley with Dan Corbin and Caroline Pearl
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline PearlAgileDenver
 
Congruent - Customers & Testimonials
Congruent - Customers & TestimonialsCongruent - Customers & Testimonials
Congruent - Customers & TestimonialsCongruent Info-Tech
 
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral Science
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral ScienceAileen Heinberg & Ankita Roy: Design Implementation with Behavioral Science
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral ScienceService Design Network
 
How to win in the product led era - SF Product Analytics Summit 10/12/17
How to win in the product led era - SF Product Analytics Summit 10/12/17How to win in the product led era - SF Product Analytics Summit 10/12/17
How to win in the product led era - SF Product Analytics Summit 10/12/17Amplitude
 
Odoo - Lead generation and conversion
Odoo - Lead generation and conversionOdoo - Lead generation and conversion
Odoo - Lead generation and conversionOdoo
 
Clario Webinar 7-29-09
Clario Webinar 7-29-09Clario Webinar 7-29-09
Clario Webinar 7-29-09jsmcclurg
 
It administrator cover letter
It administrator cover letterIt administrator cover letter
It administrator cover lettersusansmith854
 
Smart - Organization Dinamics Behaviour
Smart - Organization Dinamics Behaviour Smart - Organization Dinamics Behaviour
Smart - Organization Dinamics Behaviour Giacomo Carozza
 

What's hot (20)

Q&A with MCA Connect Manager Pete Craven
Q&A with MCA Connect Manager Pete CravenQ&A with MCA Connect Manager Pete Craven
Q&A with MCA Connect Manager Pete Craven
 
Metrics that Matter: Focusing on key metrics for an efficient service desk an...
Metrics that Matter: Focusing on key metrics for an efficient service desk an...Metrics that Matter: Focusing on key metrics for an efficient service desk an...
Metrics that Matter: Focusing on key metrics for an efficient service desk an...
 
Trustees And Managers 200309
Trustees And Managers 200309Trustees And Managers 200309
Trustees And Managers 200309
 
Stepin Solutions | A Web and Mobile Development Company
Stepin Solutions | A Web and Mobile Development CompanyStepin Solutions | A Web and Mobile Development Company
Stepin Solutions | A Web and Mobile Development Company
 
Outsourcing for Managers
Outsourcing for ManagersOutsourcing for Managers
Outsourcing for Managers
 
Giving Clients What They Want
Giving Clients What They WantGiving Clients What They Want
Giving Clients What They Want
 
The Pains of Business
The Pains of BusinessThe Pains of Business
The Pains of Business
 
The Definitive and Candid Guide to Successful Websites
The Definitive and Candid Guide to Successful WebsitesThe Definitive and Candid Guide to Successful Websites
The Definitive and Candid Guide to Successful Websites
 
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline Pearl
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline PearlAgile testimonials, Cathy Hawley with Dan Corbin and Caroline Pearl
Agile testimonials, Cathy Hawley with Dan Corbin and Caroline Pearl
 
Congruent - Customers & Testimonials
Congruent - Customers & TestimonialsCongruent - Customers & Testimonials
Congruent - Customers & Testimonials
 
Customer Discovery
Customer DiscoveryCustomer Discovery
Customer Discovery
 
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral Science
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral ScienceAileen Heinberg & Ankita Roy: Design Implementation with Behavioral Science
Aileen Heinberg & Ankita Roy: Design Implementation with Behavioral Science
 
How to win in the product led era - SF Product Analytics Summit 10/12/17
How to win in the product led era - SF Product Analytics Summit 10/12/17How to win in the product led era - SF Product Analytics Summit 10/12/17
How to win in the product led era - SF Product Analytics Summit 10/12/17
 
Odoo - Lead generation and conversion
Odoo - Lead generation and conversionOdoo - Lead generation and conversion
Odoo - Lead generation and conversion
 
PATH | WD
PATH | WD PATH | WD
PATH | WD
 
Clario Webinar 7-29-09
Clario Webinar 7-29-09Clario Webinar 7-29-09
Clario Webinar 7-29-09
 
The Predictive Index
The Predictive IndexThe Predictive Index
The Predictive Index
 
It administrator cover letter
It administrator cover letterIt administrator cover letter
It administrator cover letter
 
Smart - Organization Dinamics Behaviour
Smart - Organization Dinamics Behaviour Smart - Organization Dinamics Behaviour
Smart - Organization Dinamics Behaviour
 
COMPANY PROFILE
COMPANY PROFILECOMPANY PROFILE
COMPANY PROFILE
 

Viewers also liked

Innovation+Change=Transformation
Innovation+Change=TransformationInnovation+Change=Transformation
Innovation+Change=TransformationStephen Danelutti
 
Double Tree By Hilton Acaya Golf Club
Double Tree By Hilton Acaya Golf ClubDouble Tree By Hilton Acaya Golf Club
Double Tree By Hilton Acaya Golf ClubGaetanoRapisardi
 
Presentación pwa
Presentación pwaPresentación pwa
Presentación pwaSKYPE21
 
NetSuite Suitecommerce-Ponziano Ciampi
NetSuite Suitecommerce-Ponziano CiampiNetSuite Suitecommerce-Ponziano Ciampi
NetSuite Suitecommerce-Ponziano CiampiClustin
 
SURFILES FMG - Ebenheitsmessung
SURFILES FMG - EbenheitsmessungSURFILES FMG - Ebenheitsmessung
SURFILES FMG - EbenheitsmessungNextSense GmbH
 
Идеальное резюме на английском
Идеальное резюме на английскомИдеальное резюме на английском
Идеальное резюме на английскомSkyeng
 
Presentación Higuera la Real
Presentación Higuera la RealPresentación Higuera la Real
Presentación Higuera la RealCaarmen__23
 
Gestalt, design & technology of the touch ebook
Gestalt, design & technology of the touch ebookGestalt, design & technology of the touch ebook
Gestalt, design & technology of the touch ebookErin 'Folletto' Casali
 
Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...
Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...
Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...nadia2hogan73
 
Nova Identidade Visual Oi
Nova Identidade Visual OiNova Identidade Visual Oi
Nova Identidade Visual OiFillipe Luis
 
Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?
Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?
Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?netnomics GmbH
 
Blogger Relations - 10 Wahrheiten
Blogger Relations - 10 WahrheitenBlogger Relations - 10 Wahrheiten
Blogger Relations - 10 WahrheitenOlaf Nitz
 
Steg Hide Manual
Steg Hide ManualSteg Hide Manual
Steg Hide Manualguest478b20
 
Capstone Project - EHL EMBA
Capstone Project - EHL EMBACapstone Project - EHL EMBA
Capstone Project - EHL EMBAYoujin Lee
 
Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015
Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015
Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015Frank Thilo Röhl
 

Viewers also liked (20)

Innovation+Change=Transformation
Innovation+Change=TransformationInnovation+Change=Transformation
Innovation+Change=Transformation
 
Double Tree By Hilton Acaya Golf Club
Double Tree By Hilton Acaya Golf ClubDouble Tree By Hilton Acaya Golf Club
Double Tree By Hilton Acaya Golf Club
 
Salud 2 0
Salud 2 0Salud 2 0
Salud 2 0
 
Presentación pwa
Presentación pwaPresentación pwa
Presentación pwa
 
NetSuite Suitecommerce-Ponziano Ciampi
NetSuite Suitecommerce-Ponziano CiampiNetSuite Suitecommerce-Ponziano Ciampi
NetSuite Suitecommerce-Ponziano Ciampi
 
SURFILES FMG - Ebenheitsmessung
SURFILES FMG - EbenheitsmessungSURFILES FMG - Ebenheitsmessung
SURFILES FMG - Ebenheitsmessung
 
Идеальное резюме на английском
Идеальное резюме на английскомИдеальное резюме на английском
Идеальное резюме на английском
 
investigación sociología
investigación sociología investigación sociología
investigación sociología
 
Presentación Higuera la Real
Presentación Higuera la RealPresentación Higuera la Real
Presentación Higuera la Real
 
Gestalt, design & technology of the touch ebook
Gestalt, design & technology of the touch ebookGestalt, design & technology of the touch ebook
Gestalt, design & technology of the touch ebook
 
Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...
Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...
Control De Plagas, Cucarachas Y Chinches. Fumigacion Y Eliminacion De Cucarac...
 
Nova Identidade Visual Oi
Nova Identidade Visual OiNova Identidade Visual Oi
Nova Identidade Visual Oi
 
Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?
Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?
Social Media vs. E-Mail Marketing im Duell - Wer gewinnt?
 
Manual mxt150 151
Manual mxt150 151Manual mxt150 151
Manual mxt150 151
 
Blogger Relations - 10 Wahrheiten
Blogger Relations - 10 WahrheitenBlogger Relations - 10 Wahrheiten
Blogger Relations - 10 Wahrheiten
 
Metodologia smed
Metodologia smedMetodologia smed
Metodologia smed
 
Steg Hide Manual
Steg Hide ManualSteg Hide Manual
Steg Hide Manual
 
Trabajo de penal
Trabajo de penalTrabajo de penal
Trabajo de penal
 
Capstone Project - EHL EMBA
Capstone Project - EHL EMBACapstone Project - EHL EMBA
Capstone Project - EHL EMBA
 
Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015
Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015
Authentifzierungsmethoden in der Praxis - Webmontag Würzburg 14.09.2015
 

Similar to The Hidden Value of Desktop Support Technicians

Richard Harbridge: 7 SharePoint Success Factors
Richard Harbridge: 7 SharePoint Success FactorsRichard Harbridge: 7 SharePoint Success Factors
Richard Harbridge: 7 SharePoint Success FactorsSharePoint Saturday NY
 
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePointSharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePointRichard Harbridge
 
Best Practices - The Seven Most Important Success Factors
Best Practices - The Seven Most Important Success FactorsBest Practices - The Seven Most Important Success Factors
Best Practices - The Seven Most Important Success FactorsRichard Harbridge
 
SharePoint Success In Seven Steps - Microsoft SPC12
SharePoint Success In Seven Steps - Microsoft SPC12SharePoint Success In Seven Steps - Microsoft SPC12
SharePoint Success In Seven Steps - Microsoft SPC12Richard Harbridge
 
SharePoint Saturday Boston - 7 SharePoint Success Factors
SharePoint Saturday Boston - 7 SharePoint Success FactorsSharePoint Saturday Boston - 7 SharePoint Success Factors
SharePoint Saturday Boston - 7 SharePoint Success FactorsRichard Harbridge
 
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...Vanguard Technology
 
For Managers With Logo Sw
For Managers With Logo SwFor Managers With Logo Sw
For Managers With Logo SwLasa UK
 
Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...
Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...
Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...Dana Gardner
 
The Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success FactorsThe Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success FactorsRichard Harbridge
 
Succeeding With SharePoint In Seven Steps - Share Atlanta
Succeeding With SharePoint In Seven Steps - Share AtlantaSucceeding With SharePoint In Seven Steps - Share Atlanta
Succeeding With SharePoint In Seven Steps - Share AtlantaRichard Harbridge
 
Life @ imysecy
Life @ imysecyLife @ imysecy
Life @ imysecyiMyDigital
 
Web it support and consulting - case study bi
Web it support and consulting - case study biWeb it support and consulting - case study bi
Web it support and consulting - case study biDirk Cludts
 
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014Communardo GmbH
 
Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...
Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...
Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...Julia Grosman
 
Share point fest dallas 7 sharepoint success factors
Share point fest dallas 7 sharepoint success factorsShare point fest dallas 7 sharepoint success factors
Share point fest dallas 7 sharepoint success factorsRichard Harbridge
 

Similar to The Hidden Value of Desktop Support Technicians (20)

Richard Harbridge: 7 SharePoint Success Factors
Richard Harbridge: 7 SharePoint Success FactorsRichard Harbridge: 7 SharePoint Success Factors
Richard Harbridge: 7 SharePoint Success Factors
 
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePointSharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint
 
Best Practices - The Seven Most Important Success Factors
Best Practices - The Seven Most Important Success FactorsBest Practices - The Seven Most Important Success Factors
Best Practices - The Seven Most Important Success Factors
 
SharePoint Success In Seven Steps - Microsoft SPC12
SharePoint Success In Seven Steps - Microsoft SPC12SharePoint Success In Seven Steps - Microsoft SPC12
SharePoint Success In Seven Steps - Microsoft SPC12
 
3a
3a3a
3a
 
SharePoint Saturday Boston - 7 SharePoint Success Factors
SharePoint Saturday Boston - 7 SharePoint Success FactorsSharePoint Saturday Boston - 7 SharePoint Success Factors
SharePoint Saturday Boston - 7 SharePoint Success Factors
 
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
ASAE Tech Conference: Don't Blame The Sofware: 5 Vital Considerations Before ...
 
For Managers With Logo Sw
For Managers With Logo SwFor Managers With Logo Sw
For Managers With Logo Sw
 
Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...
Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...
Mexican ISP Telum Gains Operational Advantages Via Project to Identify and Me...
 
The Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success FactorsThe Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success Factors
 
Succeeding With SharePoint In Seven Steps - Share Atlanta
Succeeding With SharePoint In Seven Steps - Share AtlantaSucceeding With SharePoint In Seven Steps - Share Atlanta
Succeeding With SharePoint In Seven Steps - Share Atlanta
 
The Dell Way
The Dell WayThe Dell Way
The Dell Way
 
Facts hcm
Facts hcmFacts hcm
Facts hcm
 
Facts hcm without animation
Facts hcm without animationFacts hcm without animation
Facts hcm without animation
 
Roadmap for Desktop Support's Future
Roadmap for Desktop Support's FutureRoadmap for Desktop Support's Future
Roadmap for Desktop Support's Future
 
Life @ imysecy
Life @ imysecyLife @ imysecy
Life @ imysecy
 
Web it support and consulting - case study bi
Web it support and consulting - case study biWeb it support and consulting - case study bi
Web it support and consulting - case study bi
 
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
Keys to driving a collaborative culture - Feico Mol, Atlassian #CCD2014
 
Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...
Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...
Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...
 
Share point fest dallas 7 sharepoint success factors
Share point fest dallas 7 sharepoint success factorsShare point fest dallas 7 sharepoint success factors
Share point fest dallas 7 sharepoint success factors
 

More from San Francisco Bay Area

2017March-Future of Artificaial Intelligence in IT
2017March-Future of Artificaial Intelligence in IT2017March-Future of Artificaial Intelligence in IT
2017March-Future of Artificaial Intelligence in ITSan Francisco Bay Area
 
SFHDIFeb2017-How DevOps Thinking Can Improve Service and Support
SFHDIFeb2017-How DevOps Thinking Can Improve Service and SupportSFHDIFeb2017-How DevOps Thinking Can Improve Service and Support
SFHDIFeb2017-How DevOps Thinking Can Improve Service and SupportSan Francisco Bay Area
 
SFHDI Sept2016 - Getting Ready for GenZ
SFHDI Sept2016 - Getting Ready for GenZSFHDI Sept2016 - Getting Ready for GenZ
SFHDI Sept2016 - Getting Ready for GenZSan Francisco Bay Area
 
SFHDI presents: Numara Software - Change & Approval Management
SFHDI presents: Numara Software - Change & Approval ManagementSFHDI presents: Numara Software - Change & Approval Management
SFHDI presents: Numara Software - Change & Approval ManagementSan Francisco Bay Area
 
Metrics that Matter, A Better Balanced Scorecard for IT
Metrics that Matter, A Better Balanced Scorecard for ITMetrics that Matter, A Better Balanced Scorecard for IT
Metrics that Matter, A Better Balanced Scorecard for ITSan Francisco Bay Area
 
Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...
Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...
Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...San Francisco Bay Area
 
Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...
Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...
Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...San Francisco Bay Area
 

More from San Francisco Bay Area (13)

2017March-Future of Artificaial Intelligence in IT
2017March-Future of Artificaial Intelligence in IT2017March-Future of Artificaial Intelligence in IT
2017March-Future of Artificaial Intelligence in IT
 
SFHDIFeb2017-How DevOps Thinking Can Improve Service and Support
SFHDIFeb2017-How DevOps Thinking Can Improve Service and SupportSFHDIFeb2017-How DevOps Thinking Can Improve Service and Support
SFHDIFeb2017-How DevOps Thinking Can Improve Service and Support
 
SFHDI Sept2016 - Getting Ready for GenZ
SFHDI Sept2016 - Getting Ready for GenZSFHDI Sept2016 - Getting Ready for GenZ
SFHDI Sept2016 - Getting Ready for GenZ
 
War For Talent - HDI RHT 2012
War For Talent - HDI RHT 2012 War For Talent - HDI RHT 2012
War For Talent - HDI RHT 2012
 
War for talent job profiles
War for talent job profilesWar for talent job profiles
War for talent job profiles
 
Winning the War for Talent
Winning the War for TalentWinning the War for Talent
Winning the War for Talent
 
SFHDI presents: Numara Software - Change & Approval Management
SFHDI presents: Numara Software - Change & Approval ManagementSFHDI presents: Numara Software - Change & Approval Management
SFHDI presents: Numara Software - Change & Approval Management
 
Numara change & approval mgmt
Numara change & approval mgmtNumara change & approval mgmt
Numara change & approval mgmt
 
SFHDI 2011 Meeting Photos
SFHDI 2011 Meeting PhotosSFHDI 2011 Meeting Photos
SFHDI 2011 Meeting Photos
 
Metrics that Matter, A Better Balanced Scorecard for IT
Metrics that Matter, A Better Balanced Scorecard for ITMetrics that Matter, A Better Balanced Scorecard for IT
Metrics that Matter, A Better Balanced Scorecard for IT
 
Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...
Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...
Numara Presentation - Address the 800lb Gorilla in the Room: Software Licens...
 
Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...
Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...
Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they th...
 
Everything I learned about IT
Everything I learned about ITEverything I learned about IT
Everything I learned about IT
 

Recently uploaded

Back on Track: Navigating the Return to Work after Parental Leave
Back on Track: Navigating the Return to Work after Parental LeaveBack on Track: Navigating the Return to Work after Parental Leave
Back on Track: Navigating the Return to Work after Parental LeaveMarharyta Nedzelska
 
MIdterm Review International Trade.pptx review
MIdterm Review International Trade.pptx reviewMIdterm Review International Trade.pptx review
MIdterm Review International Trade.pptx reviewSheldon Byron
 
Protection of Children in context of IHL and Counter Terrorism
Protection of Children in context of IHL and Counter TerrorismProtection of Children in context of IHL and Counter Terrorism
Protection of Children in context of IHL and Counter TerrorismNilendra Kumar
 
Black and White Minimalist Co Letter.pdf
Black and White Minimalist Co Letter.pdfBlack and White Minimalist Co Letter.pdf
Black and White Minimalist Co Letter.pdfpadillaangelina0023
 
LESSON O1_The Meaning and Importance of MICE.pdf
LESSON O1_The Meaning and Importance of MICE.pdfLESSON O1_The Meaning and Importance of MICE.pdf
LESSON O1_The Meaning and Importance of MICE.pdf0471992maroyal
 
原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证
原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证
原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证diploma001
 
Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...
Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...
Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...RegineManuel2
 
办理哈珀亚当斯大学学院毕业证书文凭学位证书
办理哈珀亚当斯大学学院毕业证书文凭学位证书办理哈珀亚当斯大学学院毕业证书文凭学位证书
办理哈珀亚当斯大学学院毕业证书文凭学位证书saphesg8
 
Crack JAG. Guidance program for entry to JAG Dept. & SSB interview
Crack JAG. Guidance program for entry to JAG Dept. & SSB interviewCrack JAG. Guidance program for entry to JAG Dept. & SSB interview
Crack JAG. Guidance program for entry to JAG Dept. & SSB interviewNilendra Kumar
 
定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一
定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一
定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一2s3dgmej
 
Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607
Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607
Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607dollysharma2066
 
办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一
办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一
办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一A SSS
 
定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一
定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一
定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一lvtagr7
 
办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样
办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样
办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样umasea
 
格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档
格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档
格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档208367051
 
Call Girl in Low Price Delhi Punjabi Bagh 9711199012
Call Girl in Low Price Delhi Punjabi Bagh 9711199012Call Girl in Low Price Delhi Punjabi Bagh 9711199012
Call Girl in Low Price Delhi Punjabi Bagh 9711199012sapnasaifi408
 
Ioannis Tzachristas Self-Presentation for MBA.pdf
Ioannis Tzachristas Self-Presentation for MBA.pdfIoannis Tzachristas Self-Presentation for MBA.pdf
Ioannis Tzachristas Self-Presentation for MBA.pdfjtzach
 
原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证
原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证
原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证nhjeo1gg
 

Recently uploaded (20)

Back on Track: Navigating the Return to Work after Parental Leave
Back on Track: Navigating the Return to Work after Parental LeaveBack on Track: Navigating the Return to Work after Parental Leave
Back on Track: Navigating the Return to Work after Parental Leave
 
MIdterm Review International Trade.pptx review
MIdterm Review International Trade.pptx reviewMIdterm Review International Trade.pptx review
MIdterm Review International Trade.pptx review
 
Protection of Children in context of IHL and Counter Terrorism
Protection of Children in context of IHL and Counter TerrorismProtection of Children in context of IHL and Counter Terrorism
Protection of Children in context of IHL and Counter Terrorism
 
Black and White Minimalist Co Letter.pdf
Black and White Minimalist Co Letter.pdfBlack and White Minimalist Co Letter.pdf
Black and White Minimalist Co Letter.pdf
 
FULL ENJOY Call Girls In Gautam Nagar (Delhi) Call Us 9953056974
FULL ENJOY Call Girls In Gautam Nagar (Delhi) Call Us 9953056974FULL ENJOY Call Girls In Gautam Nagar (Delhi) Call Us 9953056974
FULL ENJOY Call Girls In Gautam Nagar (Delhi) Call Us 9953056974
 
LESSON O1_The Meaning and Importance of MICE.pdf
LESSON O1_The Meaning and Importance of MICE.pdfLESSON O1_The Meaning and Importance of MICE.pdf
LESSON O1_The Meaning and Importance of MICE.pdf
 
原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证
原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证
原版定制卡尔加里大学毕业证（UC毕业证）留信学历认证
 
Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...
Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...
Drawing animals and props.pptxDrawing animals and props.pptxDrawing animals a...
 
办理哈珀亚当斯大学学院毕业证书文凭学位证书
办理哈珀亚当斯大学学院毕业证书文凭学位证书办理哈珀亚当斯大学学院毕业证书文凭学位证书
办理哈珀亚当斯大学学院毕业证书文凭学位证书
 
Crack JAG. Guidance program for entry to JAG Dept. & SSB interview
Crack JAG. Guidance program for entry to JAG Dept. & SSB interviewCrack JAG. Guidance program for entry to JAG Dept. & SSB interview
Crack JAG. Guidance program for entry to JAG Dept. & SSB interview
 
定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一
定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一
定制(NYIT毕业证书)美国纽约理工学院毕业证成绩单原版一比一
 
Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607
Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607
Gurgaon Call Girls: Free Delivery 24x7 at Your Doorstep G.G.N = 8377087607
 
办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一
办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一
办理学位证(UoM证书)北安普顿大学毕业证成绩单原版一比一
 
定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一
定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一
定制(UQ毕业证书)澳洲昆士兰大学毕业证成绩单原版一比一
 
办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样
办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样
办理学位证(纽伦堡大学文凭证书)纽伦堡大学毕业证成绩单原版一模一样
 
格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档
格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档
格里菲斯大学毕业证（Griffith毕业证）#文凭成绩单#真实留信学历认证永久存档
 
Young Call~Girl in Pragati Maidan New Delhi 8448380779 Full Enjoy Escort Service
Young Call~Girl in Pragati Maidan New Delhi 8448380779 Full Enjoy Escort ServiceYoung Call~Girl in Pragati Maidan New Delhi 8448380779 Full Enjoy Escort Service
Young Call~Girl in Pragati Maidan New Delhi 8448380779 Full Enjoy Escort Service
 
Call Girl in Low Price Delhi Punjabi Bagh 9711199012
Call Girl in Low Price Delhi Punjabi Bagh 9711199012Call Girl in Low Price Delhi Punjabi Bagh 9711199012
Call Girl in Low Price Delhi Punjabi Bagh 9711199012
 
Ioannis Tzachristas Self-Presentation for MBA.pdf
Ioannis Tzachristas Self-Presentation for MBA.pdfIoannis Tzachristas Self-Presentation for MBA.pdf
Ioannis Tzachristas Self-Presentation for MBA.pdf
 
原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证
原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证
原版快速办理MQU毕业证麦考瑞大学毕业证成绩单留信学历认证
 

The Hidden Value of Desktop Support Technicians

Editor's Notes

  1. What skill sets do technicians bring? How can those be translated to other IT positions? What’s Broadview troubleshooting? Seeing a bigger picture & having ideas of where the problem lies – hardware, operating system, application, network, server Closest to the real environment – we know what’s in place, we have some history