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Real Estate Digital Marketing Masterclass
For
Real Estate Agents
powered by
Why Digital
Benefits of Digital Marketing
● Digital Marketing is more cost effective than traditional marketing
● Digital Marketing delivers conversions
● Digital marketing facilitates interaction with audience
How do people spend time online
How property buyers search home on digital
● Real Estate Consumer Behaviour is based on
ROPO Model - Research Online Purchase Offline
● 92% of all home buyers uses internet at some point of buying journey
● 42% of all home buyers uses internet as a first step in their home search
Real Estate Sales & Marketing Cycle
Reach Acquire Engage Sell Service
Awareness
Campaigns,
Content
Marketing
Website,
Property Portal,
Performance
Campaigns
SMS/Email,
VR Site Visits,
Lead Nurturing,
Content
Marketing
Quotation
Email/SMS,
Marketing
Analytics
Customer
Support,
Online
Payments,
Email/SMS
Top Funnel Activities
Top
Funnel
Activities
Emailers
Facebook
Ads
Google
Ads
Native Ads
Ad
Creation
Property
Portal
Designing Ad Creatives for Real Estate
● Location
● Budget
● Lifestyle
● Visual Appeal
Top Priority Elements for Real Estate Ad Creatives
For Location Aspirants
Real Estate Ad Creatives Examples
For Budget Savvy
Real Estate Ad Creatives Examples
For Lifestyle Aspirants
Real Estate Ad Creatives Examples
For Design Aspirants
Real Estate Ad Creatives Examples
● Canva
● Stencil
● Creilo
Tools to create high quality ad creatives and banner
Canva basic plan is for
free that includes 8000
templates
Premium plan is for 1000
INR per month in which
you get 400000 free
templates
Facebook Advertising
Type of Facebook Ads:
1. Newsfeed Ads
2. Lead Gen Ads
Facebook Ads formats:
1. Static Ads
2. Video Ads
3. Carousel Ads
4. Canvas Ads
Facebook Ads: Types
● Location: Reach people in the cities, communities and locality of
your project
● Demographics: Select an audience based on age, gender,
education, relationship status, job title and more.
● Behaviour: Select people based on their prior purchase
behaviours, device usage and other activities.
● Interest: Choose the interests and hobbies of the people you
want your ad to reach.
Facebook Ads: Targeting
Facebook Ads: Custom Audience
● Contact lists: Target data from your CRM system or customer contact lists.
● Site Visitors: Shows ads to the people who visit your website.
● Lookalike: Audience with similar interest or behaviour to any of your
database.
Facebook Ad performance depends a lot on the creatives
It’s a good practice for Facebook Ads to do an A/B testing and select
the high performing creative
● No clarity on the USP of the
project
● The design is not engaging or
appealing
● Communication is not simple
and lacks clarity
● CTA is not strong enough
Example of low performing Facebook Ad
● Clear & crisp communication
● All USPs are showcased clearly
● Clear CTA
● Clarity of price & location
Example of High Performing Facebook Ad
Google Ads
Types of Google Ads
● Search Ads: When a user searches for something on Google, the list of ads
that appear above the organic listing are called search ads.
● Display Ads: Wide selection of websites that accept banner ads via Google
● Video Ads: Different types of ads that are shown on YouTube
Google Search Ad Overview
● With billions of searches per day on Google,
Search ads make sure potential customers
notice your project and take action.
● 90% of online searches are done via Google
● 63 percent of people said they’d click on a
Google ad
● 41 percent of clicks go to the top 3 paid ads
on the search results page
Targeting options for Search Ads
● Contextual Targeting
○ Keyword targeting - Search keywords that are relevant to your project
● Audience
○ In-market - Target users who are searching for other similar projects
○ Affinity - Target users who have affinity toward an industry or thing
○ Similar Audience - Target users similar to the users in your db
○ Remarketing - Target users who have interacted with your site or ad
● Demographics
○ Age & Gender
○ Income
○ Location
Must Have Elements for Google Search Ad
● Target location based keywords
● Include location in your search ad content
● Add call extension. Integrate the number in your Real Estate CRM
● Mention apartment types
Google Display & Video 360 Overview
● Integrated product that helps you with creative, data, and
collaborating with media teams to execute end-to-end ad
campaigns.
Key Elements of Display & Video 360
● Campaign Management: Plan, build, and execute a cross-channel media plan
● Advanced Audience Management: Manage audiences and execute audience
at same place
● Creatives: Create, manage, and develop creative assets across teams.
● Inventory: Access high-quality inventory from top broadcasters and
publishers
Targeting options for Display Ads
● Inventory Source: Include or exclude ads for specific inventory
● Audience: Target first- and third-party audience lists, as well as interest-
based audience
● Content: Target your ads based on type of content, keywords, or category
● Technology: Target type of technology like devices, browsers, and carriers
Property Portal Management
Must do things to get more inquiries from property portals
● Login to all your property portal accounts regularly
● Keep refreshing your listing regularly
● Include multiple images and a video for your listing
● Include your contact number and integrate it with a Virtual Number to track
all inquiries from property portals
● Integrate all your property portal accounts with your Real Estate CRM to
capture all inquiries instantly and insure zero lead loss
Additional activities with property portal vendors
● Email Marketing - Tie-up with property portals to send emailers to their
database
● Featured Listing - Show your listing on top for related searches
Native Advertising
What is native advertising
● Native advertising is the use of paid ads that match the look, feel and
function of the media format in which they appear.
● Native ad looks like regular content, rather than a display ad, then readers
may not realize they are consuming a paid advertisement.
● It exposes the reader to advertising content without sticking out like a sore
thumb.
Example of Native Ad
Why native advertising
● Consumers look at native ads 53% more than display ads.
● Native ads create an 18% increase in purchase intent.
● Native advertising fights ad fatigue.
● Visual engagement with native ads is the same, and even slightly higher,
than the original editorial content.
Few common types of native ads
Publisher homepage Mid-article Below article
Top native ad platforms
● Taboola
● Outbrain
● Yahoo native
● One native
Promotional Email Marketing
Why Email Marketing
● 99% of consumers check their email every day
● 59% of respondents say marketing emails influence their purchase decisions
● >59% of marketers say email is their biggest source of ROI
● 80% of business professionals believe that email marketing increases
customer retention
Promotional Emailer Examples
Target festive occasions Hit the need Target aspiring lifestyle
Tools for Promotional Emailer
● Mailchimp
● Yet Another Mail Merge
● CampaignMonitor
● Sell.Do Marketing
Elements needed to send a simple email from Mailchimp
● Logo
● Subject Line
● Main Banner
● Headline
● Body Copy
● Link to LP
KPIs for Email Marketing
● Open Rate
● Click Rate
● Bounced Emails
● Unsubscribed
Middle Funnel Activities
Topics to be covered
● Website Management
● Lead Nurturing
● Marketing Analysis
● Sales Analysis
Website Management
Current Trends for a Real Estate Website
Project Videos
Full Width Imagery VR Walkthrough Chatbot 7sec Loadtime
Mobile Responsive
Search Filter
Quick Links (Footer) Minimalistic Design CSS Animation EMI Calculator
Examples of good site design
Website Checklist
● Keep the content relevant to targeted keywords
● Appealing content
● Visually attractive designs and images
● Multiple lead capture touch points
● Auto lead capture integration
● GA integration
How to publish a website quickly and easily
Purchase a real estate
broker based design
template online.
● Themeforest
● Colorlib
● Templatemonster
How to publish a website quickly and easily
Choose a simple tool to develop
your website
● Drag and drop website
builders - Wix, Wordpress
● Small & local web dev
agencies
● Do it yourself - Simple html
coded website
Integrate your website for higher productivity
● CRM integration for auto lead capture to avoid loss of leads - Sell.Do -
Real Estate CRM
● Chatbot integration - Olark
● VR site visit tool - Quark
● Tap to call - WebRTC
● Website Analytics - Google Analytics
KPIs to measure website performance
● New Users
● Avg Session Duration
● Avg Page Views per Session
● Bounce Rate
● Conversion Rate
● Top Pages
● Top Traffic Sources
Lead Nurturing
How to nurture leads
● Event based Email/SMS
● Drip Campaigns
● Smart lead list Email/SMS campaign
Why Lead Nurturing
● Sends right message at the right time to your prospect buyer
● Constantly engage with your buyer to stay top of the mind
● Receives 4-10 times the response rates compared to mass emails
● Generates 50 % more qualified leads
● Generates 80 % more sales at 33 % lower costs
● Drip campaign open rates are about 80 % higher than single emails
Set Automated event based nurturing emailers
Set automated responder for following events. The top end CRM in the market
has this features. In Sell.Do, automated mailers are default with real estate based
templates.
● New inquiry
● Incoming call missed
● Outgoing call missed
● Site visit scheduled
● Site visit reminder
● Site visit completed
Examples of automated event based nurturing emailers
Subject: {{lead_name}}, Your Site Visit Appointment Details:
{{project_name}}
Dear {{lead_name}},
Congratulations, your visit to {{project_name}} has been successfully
scheduled!
Your appointment details are as below:
Time: {{time}}
Date: {{date}}
Sales Executive: {{sales_name}}
Site Address: Click here to see it in map
We eagerly look forward to welcome you at the site.
For any further assistance, feel free to call us on {{ivr_number}}.
Subject: Site Visit Reminder : {{Project_Name}}
Dear {{lead_name}},
This is a gentle reminder for your site visit scheduled
today.
Your appointment details are as below:
Time: Today at {{time}}
Sales Executive: {{sales_name}}
Site Address: Click here to see it on the map
We eagerly look forward to welcoming you to the site.
For any further assistance, feel free to call us on
{{ivr_number}}.
Site Visit Scheduled Site Visit Reminder
Drip Email Marketing Strategy
● Drip Marketing is a constant flow of marketing communications sent to
customers over a period of time.
● Drip emailers are strategically planned series of emailers, which are sent on
the basis of previous events and activities of emailers.
● It helps to keep the project fresh in the buyers' mind and build strong brand
perception.
4 Key elements of drip campaigns
● Target: You need to have different drip communication strategy for leads at
different stage of the buying journey
● Timing: Send the right message at the right time.
● Frequency: A high frequency of emailers can result in negative experience.
Most people preferred ‘at least monthly' followed by ‘at least weekly' mails.
● Content: Content should resonate with the current stage and previous
communications of the prospect buyer
Analyze Real Estate Digital Marketing & Sales Performance
Marketing KPIs : Real Estate Digital Marketing
● Cost per lead
● Cost per qualified lead
● Cost per site visit
● Cost per booking
● Calling reports
● Forecasted sales
● Sales velocity
Most Effective Sales Pipeline for Real Estate
Sales Performance Analysis KPIs
● Total Calls
● Average Call Duration
● Total Follow-ups
● Missed Follow-ups
● Number of site visit conducted
● Number of missed site visits
● Unqualified Leads Report
● Lost Leads Report
Tools to measure digital marketing & sales performance
● Google Analytics: To measure the website performance
● Google Ads: To measure performance of all Google campaigns
● Facebook Adverts: To measure performance of Facebook Ads
● Sell.Do Real Estate CRM: Analyze complete sales & marketing performance
Let’s have a complete Real Estate CRM Demo [Click Here]
Thank You
www.sell.do

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Real estate digital marketing master class for real estate agents

  • 1. Real Estate Digital Marketing Masterclass For Real Estate Agents powered by
  • 3. Benefits of Digital Marketing ● Digital Marketing is more cost effective than traditional marketing ● Digital Marketing delivers conversions ● Digital marketing facilitates interaction with audience
  • 4. How do people spend time online
  • 5. How property buyers search home on digital ● Real Estate Consumer Behaviour is based on ROPO Model - Research Online Purchase Offline ● 92% of all home buyers uses internet at some point of buying journey ● 42% of all home buyers uses internet as a first step in their home search
  • 6. Real Estate Sales & Marketing Cycle Reach Acquire Engage Sell Service Awareness Campaigns, Content Marketing Website, Property Portal, Performance Campaigns SMS/Email, VR Site Visits, Lead Nurturing, Content Marketing Quotation Email/SMS, Marketing Analytics Customer Support, Online Payments, Email/SMS
  • 7.
  • 10. Designing Ad Creatives for Real Estate
  • 11. ● Location ● Budget ● Lifestyle ● Visual Appeal Top Priority Elements for Real Estate Ad Creatives
  • 12. For Location Aspirants Real Estate Ad Creatives Examples
  • 13. For Budget Savvy Real Estate Ad Creatives Examples
  • 14. For Lifestyle Aspirants Real Estate Ad Creatives Examples
  • 15. For Design Aspirants Real Estate Ad Creatives Examples
  • 16. ● Canva ● Stencil ● Creilo Tools to create high quality ad creatives and banner Canva basic plan is for free that includes 8000 templates Premium plan is for 1000 INR per month in which you get 400000 free templates
  • 18. Type of Facebook Ads: 1. Newsfeed Ads 2. Lead Gen Ads Facebook Ads formats: 1. Static Ads 2. Video Ads 3. Carousel Ads 4. Canvas Ads Facebook Ads: Types
  • 19. ● Location: Reach people in the cities, communities and locality of your project ● Demographics: Select an audience based on age, gender, education, relationship status, job title and more. ● Behaviour: Select people based on their prior purchase behaviours, device usage and other activities. ● Interest: Choose the interests and hobbies of the people you want your ad to reach. Facebook Ads: Targeting
  • 20. Facebook Ads: Custom Audience ● Contact lists: Target data from your CRM system or customer contact lists. ● Site Visitors: Shows ads to the people who visit your website. ● Lookalike: Audience with similar interest or behaviour to any of your database.
  • 21. Facebook Ad performance depends a lot on the creatives It’s a good practice for Facebook Ads to do an A/B testing and select the high performing creative
  • 22. ● No clarity on the USP of the project ● The design is not engaging or appealing ● Communication is not simple and lacks clarity ● CTA is not strong enough Example of low performing Facebook Ad
  • 23. ● Clear & crisp communication ● All USPs are showcased clearly ● Clear CTA ● Clarity of price & location Example of High Performing Facebook Ad
  • 25. Types of Google Ads ● Search Ads: When a user searches for something on Google, the list of ads that appear above the organic listing are called search ads. ● Display Ads: Wide selection of websites that accept banner ads via Google ● Video Ads: Different types of ads that are shown on YouTube
  • 26. Google Search Ad Overview ● With billions of searches per day on Google, Search ads make sure potential customers notice your project and take action. ● 90% of online searches are done via Google ● 63 percent of people said they’d click on a Google ad ● 41 percent of clicks go to the top 3 paid ads on the search results page
  • 27. Targeting options for Search Ads ● Contextual Targeting ○ Keyword targeting - Search keywords that are relevant to your project ● Audience ○ In-market - Target users who are searching for other similar projects ○ Affinity - Target users who have affinity toward an industry or thing ○ Similar Audience - Target users similar to the users in your db ○ Remarketing - Target users who have interacted with your site or ad ● Demographics ○ Age & Gender ○ Income ○ Location
  • 28. Must Have Elements for Google Search Ad ● Target location based keywords ● Include location in your search ad content ● Add call extension. Integrate the number in your Real Estate CRM ● Mention apartment types
  • 29. Google Display & Video 360 Overview ● Integrated product that helps you with creative, data, and collaborating with media teams to execute end-to-end ad campaigns.
  • 30. Key Elements of Display & Video 360 ● Campaign Management: Plan, build, and execute a cross-channel media plan ● Advanced Audience Management: Manage audiences and execute audience at same place ● Creatives: Create, manage, and develop creative assets across teams. ● Inventory: Access high-quality inventory from top broadcasters and publishers
  • 31. Targeting options for Display Ads ● Inventory Source: Include or exclude ads for specific inventory ● Audience: Target first- and third-party audience lists, as well as interest- based audience ● Content: Target your ads based on type of content, keywords, or category ● Technology: Target type of technology like devices, browsers, and carriers
  • 33. Must do things to get more inquiries from property portals ● Login to all your property portal accounts regularly ● Keep refreshing your listing regularly ● Include multiple images and a video for your listing ● Include your contact number and integrate it with a Virtual Number to track all inquiries from property portals ● Integrate all your property portal accounts with your Real Estate CRM to capture all inquiries instantly and insure zero lead loss
  • 34. Additional activities with property portal vendors ● Email Marketing - Tie-up with property portals to send emailers to their database ● Featured Listing - Show your listing on top for related searches
  • 36. What is native advertising ● Native advertising is the use of paid ads that match the look, feel and function of the media format in which they appear. ● Native ad looks like regular content, rather than a display ad, then readers may not realize they are consuming a paid advertisement. ● It exposes the reader to advertising content without sticking out like a sore thumb.
  • 38. Why native advertising ● Consumers look at native ads 53% more than display ads. ● Native ads create an 18% increase in purchase intent. ● Native advertising fights ad fatigue. ● Visual engagement with native ads is the same, and even slightly higher, than the original editorial content.
  • 39. Few common types of native ads Publisher homepage Mid-article Below article
  • 40. Top native ad platforms ● Taboola ● Outbrain ● Yahoo native ● One native
  • 42. Why Email Marketing ● 99% of consumers check their email every day ● 59% of respondents say marketing emails influence their purchase decisions ● >59% of marketers say email is their biggest source of ROI ● 80% of business professionals believe that email marketing increases customer retention
  • 43. Promotional Emailer Examples Target festive occasions Hit the need Target aspiring lifestyle
  • 44. Tools for Promotional Emailer ● Mailchimp ● Yet Another Mail Merge ● CampaignMonitor ● Sell.Do Marketing
  • 45. Elements needed to send a simple email from Mailchimp ● Logo ● Subject Line ● Main Banner ● Headline ● Body Copy ● Link to LP
  • 46. KPIs for Email Marketing ● Open Rate ● Click Rate ● Bounced Emails ● Unsubscribed
  • 48. Topics to be covered ● Website Management ● Lead Nurturing ● Marketing Analysis ● Sales Analysis
  • 50. Current Trends for a Real Estate Website Project Videos Full Width Imagery VR Walkthrough Chatbot 7sec Loadtime Mobile Responsive Search Filter Quick Links (Footer) Minimalistic Design CSS Animation EMI Calculator
  • 51. Examples of good site design
  • 52. Website Checklist ● Keep the content relevant to targeted keywords ● Appealing content ● Visually attractive designs and images ● Multiple lead capture touch points ● Auto lead capture integration ● GA integration
  • 53. How to publish a website quickly and easily Purchase a real estate broker based design template online. ● Themeforest ● Colorlib ● Templatemonster
  • 54. How to publish a website quickly and easily Choose a simple tool to develop your website ● Drag and drop website builders - Wix, Wordpress ● Small & local web dev agencies ● Do it yourself - Simple html coded website
  • 55. Integrate your website for higher productivity ● CRM integration for auto lead capture to avoid loss of leads - Sell.Do - Real Estate CRM ● Chatbot integration - Olark ● VR site visit tool - Quark ● Tap to call - WebRTC ● Website Analytics - Google Analytics
  • 56. KPIs to measure website performance ● New Users ● Avg Session Duration ● Avg Page Views per Session ● Bounce Rate ● Conversion Rate ● Top Pages ● Top Traffic Sources
  • 58. How to nurture leads ● Event based Email/SMS ● Drip Campaigns ● Smart lead list Email/SMS campaign
  • 59. Why Lead Nurturing ● Sends right message at the right time to your prospect buyer ● Constantly engage with your buyer to stay top of the mind ● Receives 4-10 times the response rates compared to mass emails ● Generates 50 % more qualified leads ● Generates 80 % more sales at 33 % lower costs ● Drip campaign open rates are about 80 % higher than single emails
  • 60. Set Automated event based nurturing emailers Set automated responder for following events. The top end CRM in the market has this features. In Sell.Do, automated mailers are default with real estate based templates. ● New inquiry ● Incoming call missed ● Outgoing call missed ● Site visit scheduled ● Site visit reminder ● Site visit completed
  • 61. Examples of automated event based nurturing emailers Subject: {{lead_name}}, Your Site Visit Appointment Details: {{project_name}} Dear {{lead_name}}, Congratulations, your visit to {{project_name}} has been successfully scheduled! Your appointment details are as below: Time: {{time}} Date: {{date}} Sales Executive: {{sales_name}} Site Address: Click here to see it in map We eagerly look forward to welcome you at the site. For any further assistance, feel free to call us on {{ivr_number}}. Subject: Site Visit Reminder : {{Project_Name}} Dear {{lead_name}}, This is a gentle reminder for your site visit scheduled today. Your appointment details are as below: Time: Today at {{time}} Sales Executive: {{sales_name}} Site Address: Click here to see it on the map We eagerly look forward to welcoming you to the site. For any further assistance, feel free to call us on {{ivr_number}}. Site Visit Scheduled Site Visit Reminder
  • 62. Drip Email Marketing Strategy ● Drip Marketing is a constant flow of marketing communications sent to customers over a period of time. ● Drip emailers are strategically planned series of emailers, which are sent on the basis of previous events and activities of emailers. ● It helps to keep the project fresh in the buyers' mind and build strong brand perception.
  • 63. 4 Key elements of drip campaigns ● Target: You need to have different drip communication strategy for leads at different stage of the buying journey ● Timing: Send the right message at the right time. ● Frequency: A high frequency of emailers can result in negative experience. Most people preferred ‘at least monthly' followed by ‘at least weekly' mails. ● Content: Content should resonate with the current stage and previous communications of the prospect buyer
  • 64. Analyze Real Estate Digital Marketing & Sales Performance
  • 65. Marketing KPIs : Real Estate Digital Marketing ● Cost per lead ● Cost per qualified lead ● Cost per site visit ● Cost per booking ● Calling reports ● Forecasted sales ● Sales velocity
  • 66. Most Effective Sales Pipeline for Real Estate
  • 67. Sales Performance Analysis KPIs ● Total Calls ● Average Call Duration ● Total Follow-ups ● Missed Follow-ups ● Number of site visit conducted ● Number of missed site visits ● Unqualified Leads Report ● Lost Leads Report
  • 68. Tools to measure digital marketing & sales performance ● Google Analytics: To measure the website performance ● Google Ads: To measure performance of all Google campaigns ● Facebook Adverts: To measure performance of Facebook Ads ● Sell.Do Real Estate CRM: Analyze complete sales & marketing performance
  • 69. Let’s have a complete Real Estate CRM Demo [Click Here]

Editor's Notes

  1. 40% business owners claimed getting considerable savings by using digital marketing.With lower marketing costs your final ROI is improved Audience gets converted into either leads or customers. You can enable your ad viewers or website visitors to send an inquiry, schedule a site visit, or just book a property. It enables 2 way communication with your consumer. Audience are enabled to interact with your marketing initiatives. It helps you improve your consumer experience. Also, it gives you a better idea on what your audience is looking for and what they like or dislike.
  2. All these tools are simple to use. There are multiple templates available, all you need to do is drag and drop the elements you use and add your content to it.
  3. Source: https://www.bluecorona.com/blog/pay-per-click-statistics
  4. You can control precisely how your budget is spent and know exactly where your ads are running so you can take the steps to adjust your campaigns. You can also apply existing audience lists to your media plan, discover and create new audience segments, and reach the right people across screens by tapping into Google’s unique understanding of intent. In one product, you can negotiate deals directly — even for traditional TV — and execute buys quickly and efficiently.
  5. An inventory source is an exchange or private deal that supplies buyable impressions to your line items. If you don't set any inventory source targeting, your line items will bid on inventory from all available inventory sources by default. Content targeting is useful for brand safety so that your content is not shown on content which is not safe for you brand like Mature Adult content.
  6. This is the native ad we had executed for India’s first online flash sale (IRFS). It generated more than 500 new registrations for IRFS, and increased CTR by 20%.
  7. Ad Fatigue point - Ad fatigue is what happens when the audience gets bored with seeing ads. After a while, they simply stop paying attention. Native ads are brand exposure cloaked in editorial content, so they don’t tire out the audience. As long as the content is relevant and interesting, native advertising engages the audience.
  8. Your content should be relevant and useful to the targeted search query. Better engagement and relevance factor higher will be your SEO ranking Years ago, marketers would use the same keyword over and over in an attempt to signal to Google that they were relevant to that term.However Google changed it’s algorithm and started measuring multiple qualitative factors. And have started penalizing site with keyword stuffing. Keyword stuffing not only makes your content read like crap, it dilutes ranking signals. Here is what I mean. If your content isn’t unique, few people will read it. When fewer people read it, fewer ranking signals are shown to Google.Unique means more than just “quality.” You need to provide something your readers haven’t seen before. External linking is important. But make your external links all lead to quality content. Don’t just link for the sake of linking. Stay active on your website and update your channels regularly. It’s virtually impossible to see any rankings increase from an inactive domain.
  9. Timing example - If consumer has visited the property site then trigger a drip that starts with the lifestyle the project delivers. (it relates to the site visit and it will increase the consumer want for the lifestyle). If that mail is opened then send another email on special offers.