2. We welcome you to
this unique workshop
designed specifically for
healthcare workers and
guarantee that it will help
you dramatically improve
your performance on the
telephone.
Laura Livesey, Rod Solar,
Managing Director Consultant & Trainer
3. Telephone Boot Camp Objectives
•Improve your telephone skills
•Increase your level of customer
service on the phone
•Improve your self-confidence
on the telephone
4. Boot Camp Elements
New skills
+ New disciplines
= A new belief in yourself
5. Boot Camp Elements
•Skills derive from learning techniques
•Discipline derives from implementing a
systematic process
•Belief derives from growing self-confidence
with the skills and the process
6. How long is the workshop?
•2 consecutive days
•9am to 5pm
7. What you will learn
•Powerful opening statements
•The top 10 questions to ask on the phone
•How to take control of the conversation
•How to discuss pricing and financing
8. What you will learn
•How to share your competitive
points of difference
•How to overcome objections
•How to generate commitment
•How to close calls
9. What you will learn
•How to conduct
follow-up calls
•How to follow-up
•How to manage
your telephone time
•How to manage
your performance
to improve
14. Participant reactions...
Entertaining... Great learning curve...
Positive... Enthusiastic.... Upbeat
Inspiring... Energetic... A big adventure... Re-
energising... Lots of interaction... Loved it...
Great fun... Increased belief in myself...
Excellent... Full of optimism... Brilliant...Will
never be forgotten...
15. “It was a really good training
workshop, well worth attending. I’ve
learned a lot of new information
that I will be implementing ASAP.”
16. “He seems really motivated and has
passed this on to me!!! He wouldn’t
let me use excuses ;-(”
17. “Thanks very much for your
inspiration. At the beginning
of the workshop I was full of
excuses: “I’m only a nurse,
not a salesperson” But now I
feel more inspired to help
people make the right
choices.”
18. “I have to be honest, I thought it
was going to be average at best. But
it was great, the trainer demanded
our attention and input, I feel much
more confident now.”
19. “Rod is very enthusiastic. I appreciate all
the effort he put in with our group. I am
positive that all my new knowledge will
work with great results. Good job!!”
20. “Training was brilliant!
Right to the point, was fun
all the way through
because we were
constantly participating.
For the first time I
understand my job role
completely and I’m
confident I’ll perform 100%
better!”
