Level Four International (LFI) is a risk management training firm that delivers courses to banks and financial institutions worldwide. LFI improves management effectiveness through training course design, facilitation, case study development, and other techniques. LFI takes its name from the four levels of training effectiveness: participant satisfaction, knowledge gained, behavior change, and measurable business benefits. LFI works with banks and companies to design customized training programs, materials, and simulations to meet their needs.

1. Company Overview

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Level Four International (LFI)
A risk management
training firm
that delivers
measurable benefits
to banks and financial
institutions
worldwide.

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We improve management
effectiveness through:
 Training course design
 Facilitation
 Case study development
 Management simulations
 Presentation and
interactive teaching skills
 Coaching
Level Four International (LFI)

4. LFI delivers results
LFI takes its name from
the four levels of training
effectiveness:
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1. Participant Satisfaction
Thousands have rated courses on average 90%
2. Knowledge Gained
Daily testing and final exams ensure key takeaways
3. Behavior Change
Measured with participant and supervisor surveys
4. Measurable Benefit
Examples of immediate returns to the bottom line

5. Proven Techniques
We understand training and
executive development:
 Assessment of staffing practices and
adequacy of training
 Training course materials, case studies
and management simulations
 Self sustaining process for success with
internal resources
 Comprehensive materials providing a
back to basics approach
 Auditable guidelines for the future of
management education
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6. How do we make managers better?
Executive Coaching: Maximize delivery of effective messages
Train-The-Trainer: Presentation & interactive teaching skills
Simulation facilitation
Training course administration
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We create
transferrable skills

7. What does a typical course include?
Management
Simulation
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Lecture
Modules
Case
Studies
Countless success stories from consistent, quality
and self-maintained training programs

8. Customer Base
Banks and financial institutions with domestic
and international presence.
Companies who would benefit from:
 Executive development
 Training material design
 Train The Trainer programs
 Management simulations
 Customized online modules
 High volume back office processing training
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Improved retention and reduced reputational risk

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Products
General Risk Management
Product Specific Courses
 Mortgage, Credit Card, Auto
Functional Skills
 Fraud Management
 Collections Management
 Collector Training
Partner Programs
 Bottom Line Operations Leadership
 Senior management growth strategy

10. Why LFI?
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We ask all of the pertinent questions ….
What needs are covered by your Training Roadmap?
Who benefits from your training development?
Why is your training protocol so important?
How proficient are your professionals at delivering training?
When was the last time you measured your training effectiveness?
What are the best ways to sustain success over time?
.… and help you generate the right answers

11. LFI Founder Rod Jahner
- Trained 10,000+ participants, with 90% average satisfaction
- Global experience covering the US, Asia, Africa and Europe
- Managed best in class training in Asia Pacific in 11 countries
- Expertise in course design, case studies and simulations.
5 years executive recruiting, career counseling
Co-authored successful Basel Waiver Application
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A unique background:
27 years in consumer bank risk management
with Citi and Standard Chartered Bank
16 years management, design, delivery of
risk management training, 10 years in Asia

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Global Reach
Rod Jahner
Level Four International, LLC
Professional Affiliations
Countries worked in for Training Delivery, as corporate employee and with LFI
United States Australia Indonesia Singapore
Malaysia Thailand India Philippines
Hong Kong Taiwan China Korea
Japan UAE United Kingdom Spain
Portugal Belgium Greece Switzerland
Kenya South Africa
Average LFI participant satisfaction ratings: 97%

13. More than ratings
True, the ratings have been above target, but participants tell
us that they take away much more….
Networking
Opportunity to meet colleagues, learn from them and develop
lasting relationships to draw from in future work
Behavior Change
We ask what participants will do differently as a direct result of the
training, responses are enlightening and follow-up surveys confirm
Bottom Line
We have even seen measurable benefits to financial performance
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14. “Rod is a world class trainer…. leveraged his detailed experiences in the US
mortgage crisis….. Rod can be relied upon to deliver interactive training with
real examples, case studies and simulations. He attracts senior subject
matter experts to join the faculty thus ensuring excellent results. I can
thoroughly recommend his work.”
– Nic Couldrey, Head of Credit Operations
“Clearly well versed in his field….. put together course material and also
organized the courses very well indeed… Rod is a pleasure to interact with
and his sense of humor is legendary for many of us who were fortunate to
work with him.”
– Shantanu Mitra, Regional Credit Officer
“Rod has the unique ability to bring specific formal training to a friendly
personal level that maximizes results.”
– Bob Swelgin, CEO
Testimonials
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15. Rod Jahner
Founder & President
Level Four International
411 31st Street Suite 210
Sunset Beach, NC 28468 USA
+1 (919) 435-7580
rjahner@gmail.com
www.levelfourinternational.com
Twitter: @trainthem
Contact
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