ACT-IAC Rocky Mountain chapter - July 31 2014

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Effective Government-Industry Engagement for Better IT Delivery

Effective Government-Industry Engagement for Better IT Delivery

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  • 1. Advancing Government through Collaboration, Education and Action Effective Government-Industry Engagement for Better IT Delivery ACT-IAC Rocky Mountain Chapter July 31, 2014 1
  • 2. Advancing Government through Collaboration, Education and Action President’s Management Agenda • Customer Service • Streamline transactions. • Develop standards for high-impact services. • Utilize technology to improve the customer experience. • Smarter IT Delivery Effectiveness Deliver smarter, better, faster service to citizens • Strategic Sourcing • Shared Services • Benchmark and Improve Mission-Support Operations Efficiency Maximize value of Federal spending • Open Data • Lab-To-Market Economic Growth Support innovation, economic growth, and job creation • People And Culture People and Culture Deploy a world-class workforce and create a culture of excellence 2
  • 3. Advancing Government through Collaboration, Education and Action Perspectives from OMB (DDM and Federal CIO) • Best users of technology are those who view it strategically • “Now is the time” – tech opportunities • Take smart risks • Obligation to dissent – wisdom at the front lines • First term CIO priorities –Right the ship, control spending, discretionary to strategic, innovation, cybersecurity 3
  • 4. The Arc of Federal IT Reform Contain Costs Portfolio- wide Views Innovation Agenda Smarter IT Delivery EFFICIENCY EFFECTIVENESS • 25 Point Plan to Reform Federal IT • Data Center Consolidation Initiative • Cloud-First • PortfolioStat • Strategic Sourcing Initiative • Shared First • Digital Strategy • Mobility • Open Data • Modular Guidance • High Impact List • Delivery Service • GSA’s “18F” • Barriers analysis • New approaches to people
  • 5. Advancing Government through Collaboration, Education and Action Arc of Federal IT Reform • From efficiency focus to effectiveness • High impact list (30-50 across government); building capability to support • Building vs. running – different skills/people • Think about how we support or interact with small businesses, state/local governments (“one government”) 5
  • 6. Delivering Effective Solutions Define Your Highest Priority Investments Understand Your Customer Apply the Playbook Designate a Senior Accountable Person Assess the Health of the Project Develop the Plan to Address (internal, vendor, 18F) Execute, learn, modify
  • 7. Advancing Government through Collaboration, Education and Action More on Effective Solutions • Playbook –Echoing ACT-IAC’s “7S for Success” Framework • People, Procurement, Partners –Digital Service, GSA 18F • Shifting from reactive to proactive • “Dream team” of technologists –Procurement • "Tech FAR" with legal precedents 7 Bringing to bear the right resources, creatively and effectively
  • 8. Focus on Customer Satisfaction & Effectiveness  Prioritization & Impact: – Scope the universe – Focus on high impact – Reset the bar of what’s possible  Customer Satisfaction: – Enhance analytical capabilities – Metrics-based approach to customer satisfaction  Harmonizing Efficiency and Effectiveness: – Apply analytics and data that delivered results in efficiency of IT management to effectiveness of digital services  Platform Approach: – Break down prevalent silos – Look across government to build for common need – Rapid prototypes 8
  • 9. We Can Deliver Effectiveness 9  We’ve come a long way and have built an incredible foundation  Now is the time for focused, customer- centric innovation  Let’s surprise and delight our customers  Take smart risks and fail fast, not big
  • 10. Advancing Government through Collaboration, Education and Action In Short: Critical Factors • Embracing creativity • Improving mutual understanding • Accepting, sharing risks • Establishing trust • Acknowledging and mitigating fear 10 None of this happens without timely and effective industry partnerships
  • 11. Advancing Government through Collaboration, Education and Action ACT-IAC Role(s) in Smarter IT • Mythbusters 1.0 (2011) • Institute for Innovation project for OMB – Transforming the Way Government Builds Solutions • “7S for Success” Framework • Acquisition Excellence • OFPP Open Dialogue on Improving How to Do Business with the Federal Government – Reporting & compliance; procurement rules & practices; small business participation • Acquisition Management SIG • Networks and Telecom SIG – NS2020 • MOC – myths, not busted • Maturing beyond industry days – AM SIG, Fellows, ELC 11
  • 12. Advancing Government through Collaboration, Education and Action Your Opportunities • Join a SIG or a planning committee • Leverage improving mechanisms for virtual engagement • Surface your challenges, contribute your perspectives • Share the ground truth • Exploit your unique geographic critical mass 12
  • 13. Advancing Government through Collaboration, Education and Action 2013-2014: A Program Year in Review Rick Holgate ACT President
  • 14. Advancing Government through Collaboration, Education and Action 2014: A Milestone • 35 Years of ACT • 25 Years of IAC • A quarter century of government-industry collaboration • Anniversary Event September 17th in DC –More details to follow
  • 15. Advancing Government through Collaboration, Education and Action ACT-IAC Strategic Plan: Four Priorities Across Activities Planning, Management & Delivery Secure Sharing & Safeguarding Innovation & Digital Government Evolving the Workforce SIGs & Working Groups Professional Development Conferences & Events Institute for Innovation
  • 16. Advancing Government through Collaboration, Education and Action Accomplishments for the Year • Institute for Innovation: Transforming the Way Government Builds Solutions • “7S for Success” Framework and testimony • Continued engagement on Smarter IT, doing business with government • Acquisition Excellence, SBC, Excellence.gov • Shared Services forums Planning, Management & Delivery • Support to PM ISE • Standards Based Acquisition • Standards Coordinating Council Secure Sharing & Safeguarding • Igniting Innovation • Smart Lean Government • APIs • Mobility Innovation & Digital Government • New Professional Development program: Champions • Revitalized Academy • CIO Council Workforce Committee Evolving the Workforce
  • 17. Advancing Government through Collaboration, Education and Action Unity of Purpose: ACT and IAC • Beyond Priority Areas • Unity of Executive Committees –Beginning/ending program year with joint offsites –Regular joint EC meetings • Executive Advisory Council • We maximize our effectiveness with shared government/industry leadership
  • 18. Advancing Government through Collaboration, Education and Action Looking Ahead: 2014-2015 • Following through on MOC • Strengthening Priority Area mechanics and leadership • Customer Service cross-agency priority as a focus • ELC reimagined (shared solutions, citizen services) • Positioning the organization for long-term success –Sustained relevance and impact