Advancing Government through Collaboration, Education and Action
Effective Government-Industry
Engagement for Better IT De...
Advancing Government through Collaboration, Education and Action
President’s Management Agenda
• Customer Service
• Stream...
Advancing Government through Collaboration, Education and Action
Perspectives from OMB
(DDM and Federal CIO)
• Best users ...
The Arc of Federal IT Reform
Contain
Costs
Portfolio-
wide Views
Innovation
Agenda
Smarter IT
Delivery
EFFICIENCY EFFECTIV...
Advancing Government through Collaboration, Education and Action
Arc of Federal IT Reform
• From efficiency focus to effec...
Delivering Effective Solutions
Define Your Highest Priority Investments
Understand Your Customer
Apply the Playbook
Design...
Advancing Government through Collaboration, Education and Action
More on Effective Solutions
• Playbook
–Echoing ACT-IAC’s...
Focus on Customer Satisfaction & Effectiveness
 Prioritization & Impact:
– Scope the universe
– Focus on high impact
– Re...
We Can Deliver Effectiveness
9
 We’ve come a long way and have
built an incredible foundation
 Now is the time for focus...
Advancing Government through Collaboration, Education and Action
In Short: Critical Factors
• Embracing creativity
• Impro...
Advancing Government through Collaboration, Education and Action
ACT-IAC Role(s) in Smarter IT
• Mythbusters 1.0 (2011)
• ...
Advancing Government through Collaboration, Education and Action
Your Opportunities
• Join a SIG or a planning committee
•...
Advancing Government through Collaboration, Education and Action
2013-2014:
A Program Year in Review
Rick Holgate
ACT Pres...
Advancing Government through Collaboration, Education and Action
2014: A Milestone
• 35 Years of ACT
• 25 Years of IAC
• A...
Advancing Government through Collaboration, Education and Action
ACT-IAC Strategic Plan:
Four Priorities Across Activities...
Advancing Government through Collaboration, Education and Action
Accomplishments for the Year
• Institute for Innovation: ...
Advancing Government through Collaboration, Education and Action
Unity of Purpose: ACT and IAC
• Beyond Priority Areas
• U...
Advancing Government through Collaboration, Education and Action
Looking Ahead: 2014-2015
• Following through on MOC
• Str...
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ACT-IAC Rocky Mountain chapter - July 31 2014

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Effective Government-Industry Engagement for Better IT Delivery

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ACT-IAC Rocky Mountain chapter - July 31 2014

  1. 1. Advancing Government through Collaboration, Education and Action Effective Government-Industry Engagement for Better IT Delivery ACT-IAC Rocky Mountain Chapter July 31, 2014 1
  2. 2. Advancing Government through Collaboration, Education and Action President’s Management Agenda • Customer Service • Streamline transactions. • Develop standards for high-impact services. • Utilize technology to improve the customer experience. • Smarter IT Delivery Effectiveness Deliver smarter, better, faster service to citizens • Strategic Sourcing • Shared Services • Benchmark and Improve Mission-Support Operations Efficiency Maximize value of Federal spending • Open Data • Lab-To-Market Economic Growth Support innovation, economic growth, and job creation • People And Culture People and Culture Deploy a world-class workforce and create a culture of excellence 2
  3. 3. Advancing Government through Collaboration, Education and Action Perspectives from OMB (DDM and Federal CIO) • Best users of technology are those who view it strategically • “Now is the time” – tech opportunities • Take smart risks • Obligation to dissent – wisdom at the front lines • First term CIO priorities –Right the ship, control spending, discretionary to strategic, innovation, cybersecurity 3
  4. 4. The Arc of Federal IT Reform Contain Costs Portfolio- wide Views Innovation Agenda Smarter IT Delivery EFFICIENCY EFFECTIVENESS • 25 Point Plan to Reform Federal IT • Data Center Consolidation Initiative • Cloud-First • PortfolioStat • Strategic Sourcing Initiative • Shared First • Digital Strategy • Mobility • Open Data • Modular Guidance • High Impact List • Delivery Service • GSA’s “18F” • Barriers analysis • New approaches to people
  5. 5. Advancing Government through Collaboration, Education and Action Arc of Federal IT Reform • From efficiency focus to effectiveness • High impact list (30-50 across government); building capability to support • Building vs. running – different skills/people • Think about how we support or interact with small businesses, state/local governments (“one government”) 5
  6. 6. Delivering Effective Solutions Define Your Highest Priority Investments Understand Your Customer Apply the Playbook Designate a Senior Accountable Person Assess the Health of the Project Develop the Plan to Address (internal, vendor, 18F) Execute, learn, modify
  7. 7. Advancing Government through Collaboration, Education and Action More on Effective Solutions • Playbook –Echoing ACT-IAC’s “7S for Success” Framework • People, Procurement, Partners –Digital Service, GSA 18F • Shifting from reactive to proactive • “Dream team” of technologists –Procurement • "Tech FAR" with legal precedents 7 Bringing to bear the right resources, creatively and effectively
  8. 8. Focus on Customer Satisfaction & Effectiveness  Prioritization & Impact: – Scope the universe – Focus on high impact – Reset the bar of what’s possible  Customer Satisfaction: – Enhance analytical capabilities – Metrics-based approach to customer satisfaction  Harmonizing Efficiency and Effectiveness: – Apply analytics and data that delivered results in efficiency of IT management to effectiveness of digital services  Platform Approach: – Break down prevalent silos – Look across government to build for common need – Rapid prototypes 8
  9. 9. We Can Deliver Effectiveness 9  We’ve come a long way and have built an incredible foundation  Now is the time for focused, customer- centric innovation  Let’s surprise and delight our customers  Take smart risks and fail fast, not big
  10. 10. Advancing Government through Collaboration, Education and Action In Short: Critical Factors • Embracing creativity • Improving mutual understanding • Accepting, sharing risks • Establishing trust • Acknowledging and mitigating fear 10 None of this happens without timely and effective industry partnerships
  11. 11. Advancing Government through Collaboration, Education and Action ACT-IAC Role(s) in Smarter IT • Mythbusters 1.0 (2011) • Institute for Innovation project for OMB – Transforming the Way Government Builds Solutions • “7S for Success” Framework • Acquisition Excellence • OFPP Open Dialogue on Improving How to Do Business with the Federal Government – Reporting & compliance; procurement rules & practices; small business participation • Acquisition Management SIG • Networks and Telecom SIG – NS2020 • MOC – myths, not busted • Maturing beyond industry days – AM SIG, Fellows, ELC 11
  12. 12. Advancing Government through Collaboration, Education and Action Your Opportunities • Join a SIG or a planning committee • Leverage improving mechanisms for virtual engagement • Surface your challenges, contribute your perspectives • Share the ground truth • Exploit your unique geographic critical mass 12
  13. 13. Advancing Government through Collaboration, Education and Action 2013-2014: A Program Year in Review Rick Holgate ACT President
  14. 14. Advancing Government through Collaboration, Education and Action 2014: A Milestone • 35 Years of ACT • 25 Years of IAC • A quarter century of government-industry collaboration • Anniversary Event September 17th in DC –More details to follow
  15. 15. Advancing Government through Collaboration, Education and Action ACT-IAC Strategic Plan: Four Priorities Across Activities Planning, Management & Delivery Secure Sharing & Safeguarding Innovation & Digital Government Evolving the Workforce SIGs & Working Groups Professional Development Conferences & Events Institute for Innovation
  16. 16. Advancing Government through Collaboration, Education and Action Accomplishments for the Year • Institute for Innovation: Transforming the Way Government Builds Solutions • “7S for Success” Framework and testimony • Continued engagement on Smarter IT, doing business with government • Acquisition Excellence, SBC, Excellence.gov • Shared Services forums Planning, Management & Delivery • Support to PM ISE • Standards Based Acquisition • Standards Coordinating Council Secure Sharing & Safeguarding • Igniting Innovation • Smart Lean Government • APIs • Mobility Innovation & Digital Government • New Professional Development program: Champions • Revitalized Academy • CIO Council Workforce Committee Evolving the Workforce
  17. 17. Advancing Government through Collaboration, Education and Action Unity of Purpose: ACT and IAC • Beyond Priority Areas • Unity of Executive Committees –Beginning/ending program year with joint offsites –Regular joint EC meetings • Executive Advisory Council • We maximize our effectiveness with shared government/industry leadership
  18. 18. Advancing Government through Collaboration, Education and Action Looking Ahead: 2014-2015 • Following through on MOC • Strengthening Priority Area mechanics and leadership • Customer Service cross-agency priority as a focus • ELC reimagined (shared solutions, citizen services) • Positioning the organization for long-term success –Sustained relevance and impact
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