Wcm Cm Lecture 1 & 2 2

Change Management Lecture 1 & 2

Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Change? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object]

Emotions of Change ,[object Object],[object Object],[object Object]

The Kubler-Ross Change Curve Sense of own Value Time 1. Shock 2. Denial 3. Anxiety 4. Apathy 5. Exploring Opportunities 6. Welcome the future

Stage 1 & 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stage 3 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Stage 4 ,[object Object],[object Object],[object Object],[object Object]

Stage 5 ,[object Object],[object Object]

Stage 6 ,[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Progression ,[object Object],[object Object]

Denial (Progression) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Anxiety / Resentment (Progression) ,[object Object],[object Object],[object Object],[object Object]

Apathy (Progression) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Exploring Opportunities (Progression) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Welcoming the Future (Progression) ,[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object]

Process of Change ,[object Object],[object Object]

Background ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],Current State Desired State 3. How do we get there? 1. Where do we want to be? 2. Where are we now?

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

7’s Diagram Structure Shared Values Staff Style Skills Systems Strategy

2. What are we now? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

3. How do we get there? ,[object Object],[object Object]

[object Object],[object Object]

Team Technical Skill Set Good Processes Realistic Targets Strong links to other depts Current Position Low morale Staff on long term sick High workloads Desired Position Driving Forces Opposing Forces Driving Forces Opposing Forces

Stakeholder Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Stakeholders ,[object Object],[object Object],Low High Power Low High Interest X X X X X X X X

Mechanisms for Managing Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object],[object Object],[object Object]

Driving Change ,[object Object],[object Object]

Exercise for the following lecture ,[object Object],[object Object],[object Object],[object Object],[object Object]

Overcoming Resistance to Change ,[object Object]

Exercise for the following lecture ,[object Object],[object Object],[object Object],[object Object]

Wcm Cm Lecture 1 & 2 2

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Wcm Cm Lecture 1 & 2 2