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Wcm Cm Lecture 5 2004

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richard kemp
richard kemp
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Change Management Lecture 5
Objectives ,[object Object],[object Object]
Cultural Change Introduction ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object]
Culture ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Brands ,[object Object],[object Object],[object Object]
Guidelines for Achieving Successful Cultural Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Key Points Continually increasing customer and citizen focus Extending the council’s capacity for community and partnership working A visible and congruent leadership and management style Moving to a more consistent performance and enabling culture More effective ways of working Clarity and impact of core values and direction setting on service delivery
Six Employer Brand Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT-Based Process Change ,[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
The Role of Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT Management Competencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Wcm Cm Lecture 5 2004

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  • 13. Six Key Points Continually increasing customer and citizen focus Extending the council’s capacity for community and partnership working A visible and congruent leadership and management style Moving to a more consistent performance and enabling culture More effective ways of working Clarity and impact of core values and direction setting on service delivery
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