My dedication to you before I begin. By the end of this you will have gained 3 things. It might be new knowledge, it might be a new method but you MUST gain 3 things by the end. If you don’t my first challenge to you is to stalk me, hunt me down and make sure you get 3 things from me. Because I owe you 3 things! This is meant to help you.
You take the estimated value and divide that by the estimated level of difficulty then times (*) it by 100 to get the percentage of ROI.
Ask every question three times in three different ways - Might get it wrong, might be mis-estimating their technical vocabulary/abilityUse Pictures - Pictures and moreeee pictures.
Dependancy also works.
A lot of this can seem daunting and I know one of the hardest things is figuring out how to do some of the things I have shown today. If you are interested in further training or assistance please let me know. Based on the number of people who are interested and the areas of interest we can schedule further training sessions to help everyone better use the SharePoint portal.It's our commitment to you that we will continue to hear your feedback and identify the issues. I encourage you to give us feedback during the coming months, and we will continue to deliver more and more functionality, more and more guidance to help you be successful with your application of SharePoint.Thank You for Reading/Listening
SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint
The Seven Most Important Non Technical SharePoint Success Factors<br />Presented By: Richard Harbridge<br />@rharbridge<br />
Understanding the Non Technical<br />The Biggest ReasonsSharePoint Projects Fail?<br />Is necessary to avoid poor…<br /><ul><li>Shared Understanding of Requirements/Needs
Knowledge around Limitations of the Software (When to use it/When not to)
Estimation of Effort and Schedule Accuracy</li></li></ul><li> Our Goal Today…<br />From Here To Here<br />
What we will be talking about…<br />Understanding the ‘Why’ & Making a Decision<br />Achieving Buy In and Setting Expectations<br />Determining and Supporting ROI<br />Implementing Successful Governance<br />Approaching and Supporting SharePoint<br />Improving User Adoption<br />Planning for New Work and Growth<br />
Understanding the ‘Why’ and Making a Decision<br />
What does Joe really knowabout his Company’s needs?<br />Decision Makers don’t have Enough Information<br />The CFO needs to Reduce Costs<br />IT Services Struggles to Keep Up<br />People Are Having Trouble Finding What They Need<br />
Even if Joe understands the needs of his workplace…<br />
Technology is never <br />the whole solution<br />
Let’s say Joe does understand the needs of his organization<br />What’s Next?<br />
What are some ways we can convince IT Services?<br />
Cost of Ownership (IT)<br />The Biggest Point to Share is:<br /><ul><li>SharePoint eventually allows Business Users to develop and implement business solutions that use technology without IT’s involvement.</li></ul>The Reality:<br /><ul><li>IT doesn’t want to learn/support a new technology.
What are some ways we can convince the CFO?<br />
Lets Talk Numbers (CFO/Finance)<br />The Biggest Point to Share is:<br /><ul><li>SharePoint is worth the initial investment and ongoing costs. </li></ul>The Reality:<br /><ul><li>It is a costly investment and costly on going expense.
Money can be invested to always generate a return.
You need to have measurement, account for risk, and have some expectation of return (quantifiable) that makes it worth the initial investment/on going costs.</li></li></ul><li>What is the most important thing to Decision Makers?<br />
What are some ways we can convince Decision Makers?<br />
Add Value (Decision Makers)<br />The Biggest Point to Share is:<br /><ul><li>SharePoint improves productivity, reduces waste, and improves visibility to help drive better decision making.</li></ul>The Reality:<br /><ul><li>It takes time and investment to reach the point all managers and executives want.
Productivity gain can be difficult to measure, as can reduction in waste.</li></li></ul><li>Buy In and Expectations Tips<br />
Map Solutions to Objectives<br /> Direct Relationship Indirect Relationship<br />
Explain Information Overload<br />Information<br />Information<br />Information<br />Information<br />
Public Statisticscan help…<br /><ul><li>Typical workers produce 3+ GB of data per year.
30% of a typical workers day is spent searching for information.
In a 1,000 employee company lost productivity costs approximately $5 million a year.</li></ul>Source: “The Enterprise Workplace,” IDC, 2005<br />Source: IDC, 2003<br />Source: “Hidden Costs of Information Work,” IDC, 2006<br />
Statistics within the Organization are better.<br /><ul><li>20% of our IT Support people who travel do not have access to our IT policies and support documents when travelling.
4 out of 5 of our workers do not know that we have an employee disaster relief fund.
Currently we pay for full licensing on 7 different enterprise document management solutions.</li></ul>Source: “Support Review Q4,” IT, 2010<br />Source: “HR Employee Benefits Survey,” HR, 2010<br />Source: “Financial Audit of Licensing Costs,” Finance, 2010<br />
Trainer(s)</li></li></ul><li>Cultivatenew work! It’s a good thing. <br />This boosts user adoption! (More functionality and dependency over time)<br />
The Outcome<br />The SharePoint Implementation continues to grow, expand and provide more value.<br />
What to watch out for…<br />You need to plan support for new work/requests otherwise people will lose confidence.<br />
Recap: Non Technical Issues…<br />Often are the Big Reasons Projects Fail<br /><ul><li>Shared Understanding of Requirements/Needs
Knowing the Limitations of the Software (When to use it/When not to)
Estimating Effort and Schedule Accuracy</li></li></ul><li>So being successful requires…<br />Understanding the non techincalas well as the technical.<br />
Success Factors…<br />Understanding the ‘Why’ & Making a Decision<br />Achieving Buy In and Setting Expectations<br />Determining and Supporting ROI<br />Implementing Successful Governance<br />Approaching and Supporting SharePoint<br />Improving User Adoption<br />Planning for New Work and Growth<br />Understand Business Needs and Map to Them<br />Share Alignment, Vision and Expectations<br />Use Measurements to Improve and Return More<br />Use Team Work And Execute With Patterns<br />Be Iterative, Leverage Everyone, and Respond<br />Share the Value and Successes<br />Manage your Capability and Priorities<br />
Thank You Organizers, Sponsors andYoufor Making this Possible.<br />Questions? Ideas? Feedback? Contact me:<br /><ul><li>Twitter: @rharbridge