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HOW CAN
MARKETERS ASSESS
THIER RETURN ON
INVESTMENT OF
MARKETING
EXPENDITURE?
(AND I’VE HAD MY MOMENTS)
THREE WAYS OF
MEASURING RETURN OF
INVESTMENT
MARKETING METRICS
MARKETING MIX
MODELLING
MARKETING
DASHBOARDS
MARKETING METRICS HAS BEEN PRIOR DISCUSSED
AND UNDERSTOOD. LET’S TRY TO UNDERSTAND
OTHER TWO
ANALYSETHEADSWHICHARE
NOTGIVINGANYRETURNSAND
ATMINIMALCOSTMAXIMUM
OUTPUT
UNDERSTANDS FROM
VARIETY OF DATA
WHAT IS VALUE CHAIN?
enough to learn it
INCREMENTAL GROWTH
CUSTOMER SATISFACTION
AND BRAND AWARENESS IS
LESS
MARKETING
DASHBOARD
Marketing Measurement
Pathway
Technically Sound but Ad-hoc Efforts
Across Multiple Measurement Silos
Customer
Metrics
Unit
Metrics
Cash-Flow
Metrics
Brand Metrics
Metrics
Hierarchy
of Effects
Products/
Category Sales
Program &
Company ROI
Brand Imagery/
Attributes
Satisfaction/
Experience
Marketing Cost/
Unit
Media Mix
Models
Equity Drivers
Attitude/Behavior
Segment Margin
Margin
Optimization
Initiative Portfolio
Optimization
Technically Sound but Ad-hoc Efforts
Across Multiple Measurement Silos
Customer
Metrics
Unit
Metrics
Cash-Flow
Metrics
CUSTOMER PERFOMANCE
SCORECARD TO RECORD HOW
WELL THE COMPANY
PERFORMED YEAR BY YEAR
STAKE HOLDER
PERFOMANCE SCORE CARD
TO TRACK SATISFACTION
OF VARIOUS
CONSTITUENCIES
ATTACHED WITH FIRM
JEET PAREKH
Created by --
Indian Institute of Technology ,
Banaras Hindu University Varanasi
Linkedin :https://in.linkedin.com/pub/jeet-parekh/54/b10/51b
During an
Internship by --
Prof. Sameer Mathur
Indian Institute of Management ,
Lucknow
(www.IIMintenship.com)

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How can marketers assess their return on investment of marketing expenditures