Deloitte Hari Kumar @ PM Conference India 2009

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Deloitte Hari Kumar @ PM Conference India 2009

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Deloitte Hari Kumar @ PM Conference India 2009

  1. 1. Project Management Best Practices & Challenges in Consulting Engagements Hari Kumar Partner & Managing Director Deloitte U.S. in India
  2. 2. Consulting Projects…Start with the destination Delivering projects on time, to the scope defined and within budgets are table stakes Impact to the client’s business Success Defined Value to Perceived the value by People the client Copyright © 2009 Deloitte Development LLC. All rights reserved.
  3. 3. Takeaway #1: Identify the ‘so what’ of the project "The test of a good consultant is not whether he or she has generated a unique insight, but whether the insight can be applied to produce positive results. Consultants can't just be smart; they have to be capable of delivering a business outcome" - The Economist Deloitte’s Enterprise Value Map (EVM) Key Tactics ü Develop a sound business case for the project ü Identify the impact of the individual project to the overall business i.e. shareholder value ü Monitor the business case throughout the project Copyright © 2009 Deloitte Development LLC. All rights reserved.
  4. 4. Takeaway #2: Focus on the Client Experience Key Tactics Key Tactics ü Deliver timely, quality and consistent ü Onboard the team on the service client’s culture Being Responsive ü Under commit, over deliver ü Be sensitive to the client’s environment in establishing ü Straight Talk project routines ü Act as a trusted advisor Providing Being A Client Relevant Trusted Advisor Experience Industry Insights Key Tactics Key Tactics ü Establish routines to effectively share industry ü Balance team skills and career trends with client teams goals Committing Right Team ü Proactively provide tailored ü Establish routines to motivate industry solutions the team – yours and clients Copyright © 2009 Deloitte Development LLC. All rights reserved.
  5. 5. Takeaway #3- Bring your ‘A’ Team A Few Harmless Flakes Working Together Can Unleash an Avalanche of Destruction Key Tactics ü Think ‘out of the box’ ü Be passionate about the common goal ü Work with the tools and resources available Copyright © 2009 Deloitte Development LLC. All rights reserved.
  6. 6. Takeaway # 4- It’s all about the People What were the biggest obstacles to realizing expected benefits? Key Tactics ü One size fits one - Understand your stakeholders and manage their expectation ü Plan for knowledge sharing ü Managing change is a full contact sport Copyright © 2009 Deloitte Development LLC. All rights reserved.
  7. 7. Takeaway #5- Leverage…Improve…Incorporate Key Tactics ü Leverage templates, tools and methodologies to jumpstart projects – clients expect it ü Formally close projects with lessons learned and incorporate into existing tools Copyright © 2009 Deloitte Development LLC. All rights reserved.
  8. 8. Copyright © 2009 Deloitte Development LLC. All rights reserved.

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