PeopleMatter: Trick or Treat of Hiring Webinar
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“Gut feelings” and good first impressions can trick you into hiring customer service zombies. How can you avoid the tricks and just hire the treats? Watch our “Trick-or-Treat Hiring?” webinar to find out how you can hire best-fit candidates for your brand with assessments. Join Heather Kinser of We’re Rolling Pretzel Company and Julie Moreland, Senior Vice President of leading assessments company, PeopleClues, to: - Learn the basics of assessment screenings and how they help your bottom line - See how We’re Rolling Pretzel Company increased quality of hire, retention and operational efficiency with PeopleClues -Watch a live demo of PeopleClues assessments to see how easy the entire screening process can be
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PeopleMatter: Trick or Treat of Hiring Webinar
- 1. Trick-or-Treat of Hiring October 15, 2013 How to tell the tricks from the treats and hire the best-fit candidates for your brand @peopleclues | #FitForGood
- 2. Heather Kinser" Restaurant Support Center Associate We're Rolling Pretzel Company Julie Moreland Senior Vice President PeopleClues Division PeopleMatter
- 3. Employee Engagement 30% 70% Engaged Not Engaged - Gallup, 2013
- 4. 19.2% -32.7% Operating Income Improvement High levels" of engaged employees Low levels " of engaged employees - Towers Watson, 2012 THIS LEADS TO
- 5. $550B loss to the U.S. " economy per year
- 7. Top Three Ways to Accelerate Employee Engagement Select " the right people Develop employee’s strengths Invest in " their well being
- 8. What Drives “Fit”? Attitude &" Engagement Personality &" Cognitive Skills & " Experience
- 15. TOUGH MINDED TEAM Core Measurements That impact Job Fit Gina Direct Determined Cooperative Agreeable Sally Direct Determined Cooperative Agreeable Collaborative Win-Win Individualistic Competitive Collaborative Win-Win Individualistic Competitive
- 16. Both Compared to Customer Service Gina Direct Determined Cooperative Agreeable Sally Direct Determined Cooperative Agreeable Collaborative Win-Win Individualistic Competitive Collaborative Win-Win Individualistic Competitive TOUGH MINDED TEAM Overall 79% Overall 93%
- 17. Gina Compared to Customer Service & Persuasive Sales Gina Customer Service Direct Determined Cooperative Agreeable Collaborative Win-Win Individualistic Competitive Collaborative Win-Win Individualistic Competitive TOUGH MINDED TEAM Overall 79% Gina Persuasive Sales Direct Determined Cooperative Agreeable Overall 93%
- 18. Use Dashboards To sort and sift through applicants Jason Mary Bob Silas Will Jenna Name Position Attitude Fit Job Fit Interview Hired Activity Interviewed Hired Management Management Management Management Management Management Some Concern Serious Concern Low Concern Low Concern Low Concern Low Concern 93% 93% 77% 85% 78% 73% Yes Yes 6/30/2013 Today 230 Month 911 YTD 5021 5 16 19 99 1 9 45
- 19. Collaborative Win-Win Individualistic Competitive Gina Customer Service Overall 79% Focused Behavioral Interviews QUESTION Tell me about a time when you felt like you had gone above and beyond your job requirements and did not get recognized for it. TEAM
- 20. Collaborative Win-Win Individualistic Competitive Gina Customer Service Onboarding TIP During orientation, be sure to point out clearly how Gina can earn individual rewards or recognition when she performs well. TEAM
- 21. Candidate Experience TIP Gina, environments where you are not rewarded for your own accomplishments will be less motivating for you. TIP When preparing for interviews, 'If you think about the fact that you tend to be very independent and motivated by individual goals, think of a couple of situations when this has helped the company be successful and walk the interviewer through what was going on and how you handled it!
- 22. Quick Recap With 70% of workers not engaged" We can take some very simple yet " powerful steps to help by measuring job fit Make behavioral science easy to use" So hiring managers can make informed decisions and conduct quick and efficient behavioral interviews Assess once" For Job Fit Information Utilize measurements" For comparing individuals to jobs or individuals to each other Give back value" To applicants to provide a positive Candidate Experience Make it quick" To provide a positive Candidate Experience
- 23. Interview About We're Rolling Pretzel Company " About Heather Key Challenges & Solutions Heather Kinser" Restaurant Support Center Associate We're Rolling Pretzel Company
- 24. ®
- 25. Q&A Julie Moreland | julie.moreland@peoplematter.com | www.peopleclues.com Trick-or-Treat of Hiring How to tell the tricks from the treats and hire the best-fit candidates for your brand