Employee Engagement RBS


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  • RBS 71/100
  • Employee Engagement RBS

    1. 1. - An RBS example Group 6 Division B Ankit Malhotra Puneet Mathur Haresh Balani Nitin Lalit Sushmeet Singh Shashwath
    2. 2. Accep t <ul><li>It all begins with acceptance. </li></ul>
    3. 3. Ask <ul><li>Why Engage ? </li></ul><ul><li>How to Engage ? </li></ul>What Engage ?
    4. 4. What ? <ul><li>Employee Engagement is the level of commitment and involvement an employee has towards his organization and its values. </li></ul><ul><li>An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. </li></ul>
    5. 5. Why ? <ul><li>Employees are neither human resources nor human capital – they are HUMANS . </li></ul>Human Resources Human Capital
    6. 6. Engaged Employees -> Business Results <ul><li>Engaged employees work with passion and drive innovation and move their organization forward. </li></ul><ul><li>They have a sense of personal attachment to their work and organisation and give in their best. </li></ul><ul><li>An organization’s capacity to manage employee engagement is closely related to its ability to achieve high performance levels and superior business results. </li></ul>
    7. 7. Energy <ul><li>Energy transformed </li></ul><ul><li>through focused </li></ul><ul><li>engagement creates </li></ul><ul><li>great performance. </li></ul>
    8. 8. Joy <ul><li>Fully engaging in work can produce joy </li></ul><ul><li>as work becomes love made visible. </li></ul>
    9. 9. What it leads to ?
    10. 10. How to Engage? It all fits when we get connected .
    11. 11. Factors <ul><li>Respect </li></ul><ul><li>Work life balance </li></ul><ul><li>Job satisfaction </li></ul><ul><li>Empowerment </li></ul><ul><li>Pay and benefits </li></ul><ul><li>Career development </li></ul><ul><li>Performance measurement </li></ul><ul><li>Brand recognition </li></ul>
    12. 12. Do it the RBS way
    13. 13. <ul><li>RBS – An overview </li></ul><ul><li>One of world’s top ten financial organisations. </li></ul><ul><li>Employing more than 170,000 people in over 50 countries. </li></ul><ul><li>Around 40 million customers across the globe. </li></ul>
    14. 14. Measuring Employee Engagement <ul><li>Employee engagement is a key variable in the RBS model of linking company performance with HR initiatives </li></ul><ul><li>So what are steps taken by RBS to quantify employee engagement? </li></ul><ul><li>RBS cuts across employee lifecycle to obtain data using: </li></ul><ul><ul><li>Employee opinion surveys </li></ul></ul><ul><ul><li>Joiner surveys </li></ul></ul><ul><ul><li>Leaver surveys </li></ul></ul><ul><ul><li>Targeted ‘pulse’ surveys </li></ul></ul>
    15. 15. <ul><li>Ask a series of standardized questions such as: </li></ul><ul><li>Using people data such as absence rate and employee turnover. </li></ul>Measuring Employee Engagement
    16. 16. <ul><li>RBS calculates an ‘Engagement Index' from its annual employee survey. </li></ul><ul><li>First, it averages the numeric scores assigned to each of the following questions: </li></ul><ul><ul><li>The ‘say’ factor - I wouldn't hesitate to recommend RBS to a friend seeking employment </li></ul></ul><ul><ul><li>The ‘stay’ factor - I rarely think about leaving RBS to work elsewhere </li></ul></ul><ul><ul><li>The ‘strive’ factor - RBS inspires me to put in my best work every day. </li></ul></ul>Measuring Employee Engagement
    17. 17. Integrated HCM Strategy Acquisition Survey Employee Opinion Survey Pulse Survey Leaver Survey Joiner Survey Global people Data Example Inputs Physical Environment Performance & Leadership Work-life Balance & Development Employee Proposition Work Itself Relationships Product Brands & Reputation Recognition Total Reward Example Business Metrics Customer Service Branch Profitability Productivity Cross-selling ratio Staff turnover Financial performance Support Measurement of Human Resource and Business Initiatives Leadership Incentive Design & Strategy Engagement Attraction Business programme e.g. values & service Supports Predictive Analysis and Informed Business Decisions Employee Segmentation & Demographics
    18. 18. Employee Proposition
    19. 19. RBS Initiatives <ul><li>Work-Out </li></ul><ul><li>Access2Learning </li></ul><ul><li>Socially Responsible Development </li></ul><ul><li>TalentWatch </li></ul><ul><li>Secondments </li></ul><ul><li>MBA Sponsorship </li></ul><ul><li>Group Learning Guarantee Policy </li></ul>
    20. 20. RBS Initiatives <ul><li>YourWorld programme. </li></ul><ul><li>Lifematters , a portal for employees and their families. </li></ul><ul><li>Work from home. </li></ul><ul><li>Part-time and variable working hours. </li></ul><ul><li>Short and long-term career breaks. </li></ul><ul><li>'Keeping in Touch' days. </li></ul>
    21. 21. Business Results <ul><li>Increase in productivity and profitability. </li></ul><ul><li>Fall in employee turnover. </li></ul><ul><li>Positive correlation between seniority and engagement. </li></ul><ul><li>Positive overall correlation between age and engagement. </li></ul><ul><li>Those with long service track record also show high levels of engagement. </li></ul>
    22. 22. What they say ? <ul><li>Darren Ali took a short-term employment break to travel with his wife Kathryn said, </li></ul><ul><li>&quot;Being able to take an extended honeymoon made me feel extremely valued by the company.&quot; </li></ul>
    23. 23. Achievements <ul><li>Fortune 500 - Rank: 58 (2005 rank: 58). </li></ul><ul><li>Included in 'The Times Top 50 Where Women Want to Work' list. </li></ul><ul><li>Gold Standard Awards from 'Opportunity Now', 'Race for Opportunity' and the Employers Forum on Disability. </li></ul>
    24. 24. The RBS Group Employee Engagement Award <ul><li>RBS also recognizes high-performing organizations that are unlocking discretionary effort from their staff through effective employee engagement. </li></ul>
    25. 25. Lessons from RBS <ul><li>Employee listening through surveys has a significant impact. </li></ul><ul><li>Develop common global tools to ensure consistency across HR - e.g. human capital toolkit. </li></ul><ul><li>Join up customer service data with employee engagement data and business outcomes. </li></ul><ul><li>Understand the people drivers and how they impact superior customer service, employee engagement, productivity and business results. </li></ul>