a snapshot of what Orange is doing in Africa and how more than 2,000 of our business services staff are helping our business clients in the region

1. 1
Orange Business Services
WestcliffHotel,Johannesburg
16 May 2013

2. FranceTelecom Orange Group, one of the world’s
leading telecommunications operators
providing mobile communication, internet and fixed
line services 227 million customers
strong assets to rely on
172,000
employees
450,000 km
of networks
in countries
mobile presence
35
€43.5bn
revenues
2012 in countries and territories
Business services
220
on-year increase of 2.6% / +5.9 millionadditional customers

3. high quality networks
Orange vessel
Léon Thevenin

4. investing for tomorrow
 Africa coast
submarine cables
extending broadband access
 15
R&D labs & technocentres
across 5continents
 more than
5,000marketing & design researchers
developers & specialists of 50different nationalities
business activities
account for
30%
of group
revenues

5. innovation – at the heart of the Group’s strategy
1
facilitate
broader
access to the
Internet and
telephone
services
2
provide
mobile
payment
services for
everyone in
Africa with
Orange
Money
3
support small
business &
entrepreneur-
ship in the
countries
where we do
business 4
make a
sustainable
contribution
to society

6. present throughout Africa
Orange in-country operator
Orange Business Services operations
no Orange presence
Mauritius
La reunion
Seychelles
Djibouti
Comoros
Burundi
Algeria
Angola
Benin
Burkina
Faso
Botswana
Cameroon
Cape Verde
Central African
Republic
Chad
Congo
Republic
Democratic
of Congo
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea Bissau
Ivory
Coast
Kenya
Libyan Arab
Jamahiriya
Madagascar
Malawi
MaliMauritania
Morocco
Mozambique
Namibia
Nigeria
Rwanda
Senegal
Sierra Leone
South Africa
Sudan
Tanzania
Tunisia
Uganda
Zambia
Zimbabwe
Togo
Niger
40 countries
Business VPN terrestrial
coverage
17 countries
Orange countries with
fixed/mobile/Internet
138 PoPs
6,000
B2B customer sites

7. a responsible and local player in Africa
2,500 isolated villages in 6 African countries
equipped with a community phone
Orange
Money
socially responsible
5.6million customers
in 13 countries in Africa
money transfers, payments and
financial services
Orange Foundation
80,000
mothers and children in Africa
have access to care and telemedicine
16,000 African girls have been enrolled
into schools

8. Senegal - the Lions de la
Terenga, National Football
team
Niger - the official sponsor of
the Nigerian Football
Association
Cameroun – Lions
Indomptables – national
football team
Equatorial Guinea – Africa
Cup of Nations
Botswana – Orange Youth
Cup 10-13 yr olds
South Africa – Orange Africa
Cup of Nations
Orange sponsors African football in 6 countries
See more at the dedicated website: www.StarAfrica.com

9. sponsor of Africa Cup Nations
 football – the sport that Africa
has made its own

Orange signed an 8
yearsponsorship
agreement with
Confederation Africa Nations
to sponsor flagship
tournament
 and sponsors tournaments
and teams in 6
countries

10. 10
Orange Business
Services

11. the world’s leading business partner for
integrated IT and communications
the France Telecom-Orange branch dedicated to
B2B services and the world’s leading business
partner for integrated IT and communications
for multinational corporations.
€ 7 billion euros
strong assets to rely on
in turnover in 2012
more than
more than 21,000
employees dedicated
to business services
in 166 countries and territories
clients
3000multinational

12. Orange Business Services
a global leader
connectivity in 220 countries
fully image- and cloud-ready network
people on the ground in 166 countries
seamless connectivity managed end-to-end
5 major service centres
with 24/7 follow-the-sun customer
support in 30 languages

13. recognized in the industry
Frost & Sullivan
leader Data
Communications Service
Provider of the Year
IDC
leader African global
services market
Gartner
leader Global, Pan European
and Asia Pacific Network
Service Providers
World Communication Awards
2012 - three major wins
Best Global Operator
Best Cloud Service
User’s Choice

14. delivering IT and communication
services
infrastructure management and control
new
workspace
communication
enabled
applications
360°
customer
relationship
secured infrastructure

15. our strategy and market position
core services |
mature markets
connected services
 cloud computing
 unified communications
 customer contact
 machine-to-machine
 networks
 high speed
 Mobility
 video-conferencing
high growth markets
 help our customers
go into emerging
markets
 help companies from
emerging markets go
global
 innovate with smart
cities, e-Health,
e-Government

16. unrivalled global presence
Latin America
Russia
Middle East and Africa
Asia Pacific
 600+ Orange people
 presence in 31 countries
 120+ network POPs
 major service center in Brazil
 strong delivery and supply
chain
 1,000+ Orange people
 presence in 39 cities
 450+ network POPs
 major service center in Moscow
 only international operator with
long distance licence
 1,750+ Orange people
 presence in 40 countries
 130+ network POPs
 major service centers in Egypt
and Mauritius
 only service provider with
strength across the entire region
 3,000+ Orange people
 presence in 40
countries
 150+ network POPs
 help desk for Mandarin
language
 major service center in
India
 licensed equipment
reseller in China
 only total
communications
integrator in India

17. Orange Business Services
in the Middle East and
Africa

18. 18
trends in the African market
geography
South Africa remains the biggest business
location in Africa
72% of top African companies are here
It has 70% of the ICT addressable market
sophistication
e-govt services developing
clients demanding increasingly sophisticated
services
growth
countries – Ghana, Nigeria
verticals – banking, manufacturing, energy
African companies becoming regional and global

19. challenges for companies and providers
sheer size of the region
reliability of power
terrestrial solutions are
limited
patchwork of providers service
long lead times
local delivery
fragmented
standards
levels

20. addressing those challenges
we’ve been here since 1949
the only strong geographical player with the network
assets to deliver connectivity and IT services
72% of them
working with top MNCs
are our customers
more than
in all vertical sectors
mining | oil and gas | finance | govt
8 sales
offices
2,000employees

21. simple
interpersonal
communication
and collaboration
effective
customer
contact
communication
enabled vertical apps
excellence in customer experience
best-in class, secure connectivity
with outstanding quality of service
secured IT infrastructure
health
transport
finance
our solutions portfolio is the same
across all regions and applies to
Africa

22. awards and recognition
Middle East & Africa
the strong partnerships and extensive coverage of Orange
Business Services across the region will help it to maintain
a competitive position in the market as it expands its
customer base
Source: Omar Saleem – IDC, “Orange Business Services Targets
Strong Growth in the Middle East and Africa with New Affiliate
Partnerships ”, March 2013
“ “
Orange Business Services has strong brand recall in Africa […] coupled with
its strong services portfolio, this puts Orange Business Services in a unique
position to engage customers in addressing their strategic requirements and
collaborating with them in a long-term partnership
““

23. 23 France Telecom Group restricted
Technocenter team
dedicated to emerging
markets in Amman
Orange Labs in Cairo, R&D
for tomorrow products &
services
Orange Money Skills
Center in Bamako major Customer Service
Centers in Cairo and in
Mauritius
we innovate in Africa for
African markets
e-health, m-payment, M2M, mobile TV…
solar-powered mobile base
stations in Africa

24. key customers in Africa

25. Ecobankchose Orange MPLS
network to support a growing world class
pan-African bank
 rapid growth – markets
served doubled in just 5
years
 patchwork network with
poor availability and
reliability
 reduce costs, increase
reach
 enhance customer
satisfaction
 ambition to build a
world class pan-African
bank
 fully managed MPLS
network – 16 BVPN
sites & 17 VSAT sites
 Professional Services
 Project Management
 increased network
flexibility, security &
scalability
 improved customer
service
 lower costs
 supports Business
Continuity
 infrastructure
foundation for future
growth, applications
and services

26. 26
1
an
established
world leader
2 3
with a long
history in
Africa
4
with the right
network
assets and
geographical
reach 5
making big
investments
in Africa
and local
understanding
Orange Business Services

27. thank you