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a snapshot of what Orange is doing in Africa and how more than 2,000 of our business services staff are helping our business clients in the region

a snapshot of what Orange is doing in Africa and how more than 2,000 of our business services staff are helping our business clients in the region

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    • 1. 1Orange Business ServicesWestcliffHotel,Johannesburg16 May 2013
    • 2. FranceTelecom Orange Group, one of the world’sleading telecommunications operatorsproviding mobile communication, internet and fixedline services 227 million customersstrong assets to rely on172,000employees450,000 kmof networksin countriesmobile presence35€43.5bnrevenues2012 in countries and territoriesBusiness services220on-year increase of 2.6% / +5.9 millionadditional customers
    • 3. high quality networksOrange vesselLéon Thevenin
    • 4. investing for tomorrow Africa coastsubmarine cablesextending broadband access 15R&D labs & technocentresacross 5continents more than5,000marketing & design researchersdevelopers & specialists of 50different nationalitiesbusiness activitiesaccount for30%of grouprevenues
    • 5. innovation – at the heart of the Group’s strategy1facilitatebroaderaccess to theInternet andtelephoneservices2providemobilepaymentservices foreveryone inAfrica withOrangeMoney3support smallbusiness &entrepreneur-ship in thecountrieswhere we dobusiness 4make asustainablecontributionto society
    • 6. present throughout AfricaOrange in-country operatorOrange Business Services operationsno Orange presenceMauritiusLa reunionSeychellesDjiboutiComorosBurundiAlgeriaAngolaBeninBurkinaFasoBotswanaCameroonCape VerdeCentral AfricanRepublicChadCongoRepublicDemocraticof CongoEgyptEquatorial GuineaEritreaEthiopiaGabonGambiaGhanaGuineaGuinea BissauIvoryCoastKenyaLibyan ArabJamahiriyaMadagascarMalawiMaliMauritaniaMoroccoMozambiqueNamibiaNigeriaRwandaSenegalSierra LeoneSouth AfricaSudanTanzaniaTunisiaUgandaZambiaZimbabweTogoNiger40 countriesBusiness VPN terrestrialcoverage17 countriesOrange countries withfixed/mobile/Internet138 PoPs6,000B2B customer sites
    • 7. a responsible and local player in Africa2,500 isolated villages in 6 African countriesequipped with a community phoneOrangeMoneysocially responsible5.6million customersin 13 countries in Africamoney transfers, payments andfinancial servicesOrange Foundation80,000mothers and children in Africahave access to care and telemedicine16,000 African girls have been enrolledinto schools
    • 8. Senegal - the Lions de laTerenga, National FootballteamNiger - the official sponsor ofthe Nigerian FootballAssociationCameroun – LionsIndomptables – nationalfootball teamEquatorial Guinea – AfricaCup of NationsBotswana – Orange YouthCup 10-13 yr oldsSouth Africa – Orange AfricaCup of NationsOrange sponsors African football in 6 countriesSee more at the dedicated website:
    • 9. sponsor of Africa Cup Nations football – the sport that Africahas made its ownOrange signed an 8yearsponsorshipagreement withConfederation Africa Nationsto sponsor flagshiptournament and sponsors tournamentsand teams in 6countries
    • 10. 10Orange BusinessServices
    • 11. the world’s leading business partner forintegrated IT and communicationsthe France Telecom-Orange branch dedicated toB2B services and the world’s leading businesspartner for integrated IT and communicationsfor multinational corporations.€ 7 billion eurosstrong assets to rely onin turnover in 2012more thanmore than 21,000employees dedicatedto business servicesin 166 countries and territoriesclients3000multinational
    • 12. Orange Business Servicesa global leaderconnectivity in 220 countriesfully image- and cloud-ready networkpeople on the ground in 166 countriesseamless connectivity managed end-to-end5 major service centreswith 24/7 follow-the-sun customersupport in 30 languages
    • 13. recognized in the industryFrost & Sullivanleader DataCommunications ServiceProvider of the YearIDCleader African globalservices marketGartnerleader Global, Pan Europeanand Asia Pacific NetworkService ProvidersWorld Communication Awards2012 - three major winsBest Global OperatorBest Cloud ServiceUser’s Choice
    • 14. delivering IT and communicationservicesinfrastructure management and controlnewworkspacecommunicationenabledapplications360°customerrelationshipsecured infrastructure
    • 15. our strategy and market positioncore services |mature marketsconnected services cloud computing unified communications customer contact machine-to-machine networks high speed Mobility video-conferencinghigh growth markets help our customersgo into emergingmarkets help companies fromemerging markets goglobal innovate with smartcities, e-Health,e-Government
    • 16. unrivalled global presenceLatin AmericaRussiaMiddle East and AfricaAsia Pacific 600+ Orange people presence in 31 countries 120+ network POPs major service center in Brazil strong delivery and supplychain 1,000+ Orange people presence in 39 cities 450+ network POPs major service center in Moscow only international operator withlong distance licence 1,750+ Orange people presence in 40 countries 130+ network POPs major service centers in Egyptand Mauritius only service provider withstrength across the entire region 3,000+ Orange people presence in 40countries 150+ network POPs help desk for Mandarinlanguage major service center inIndia licensed equipmentreseller in China only totalcommunicationsintegrator in India
    • 17. Orange Business Servicesin the Middle East andAfrica
    • 18. 18trends in the African marketgeographySouth Africa remains the biggest businesslocation in Africa72% of top African companies are hereIt has 70% of the ICT addressable marketsophisticatione-govt services developingclients demanding increasingly sophisticatedservicesgrowthcountries – Ghana, Nigeriaverticals – banking, manufacturing, energyAfrican companies becoming regional and global
    • 19. challenges for companies and providerssheer size of the regionreliability of powerterrestrial solutions arelimitedpatchwork of providers servicelong lead timeslocal deliveryfragmentedstandardslevels
    • 20. addressing those challengeswe’ve been here since 1949the only strong geographical player with the networkassets to deliver connectivity and IT services72% of themworking with top MNCsare our customersmore thanin all vertical sectorsmining | oil and gas | finance | govt8 salesoffices2,000employees
    • 21. simpleinterpersonalcommunicationand collaborationeffectivecustomercontactcommunicationenabled vertical appsexcellence in customer experiencebest-in class, secure connectivitywith outstanding quality of servicesecured IT infrastructurehealthtransportfinanceour solutions portfolio is the sameacross all regions and applies toAfrica
    • 22. awards and recognitionMiddle East & Africathe strong partnerships and extensive coverage of OrangeBusiness Services across the region will help it to maintaina competitive position in the market as it expands itscustomer baseSource: Omar Saleem – IDC, “Orange Business Services TargetsStrong Growth in the Middle East and Africa with New AffiliatePartnerships ”, March 2013“ “Orange Business Services has strong brand recall in Africa […] coupled withits strong services portfolio, this puts Orange Business Services in a uniqueposition to engage customers in addressing their strategic requirements andcollaborating with them in a long-term partnership““
    • 23. 23 France Telecom Group restrictedTechnocenter teamdedicated to emergingmarkets in AmmanOrange Labs in Cairo, R&Dfor tomorrow products &servicesOrange Money SkillsCenter in Bamako major Customer ServiceCenters in Cairo and inMauritiuswe innovate in Africa forAfrican marketse-health, m-payment, M2M, mobile TV…solar-powered mobile basestations in Africa
    • 24. key customers in Africa
    • 25. Ecobankchose Orange MPLSnetwork to support a growing world classpan-African bank rapid growth – marketsserved doubled in just 5years patchwork network withpoor availability andreliability reduce costs, increasereach enhance customersatisfaction ambition to build aworld class pan-Africanbank fully managed MPLSnetwork – 16 BVPNsites & 17 VSAT sites Professional Services Project Management increased networkflexibility, security &scalability improved customerservice lower costs supports BusinessContinuity infrastructurefoundation for futuregrowth, applicationsand services
    • 26. 261anestablishedworld leader2 3with a longhistory inAfrica4with the rightnetworkassets andgeographicalreach 5making biginvestmentsin Africaand localunderstandingOrange Business Services
    • 27. thank you