General Model of Planned Change Entering and Contracting Diagnosing Planning and Implementing Change Evaluating and Institutionalizing Change
Appreciative Inquiry Problem Solving “ Felt Need” Identification of Problem Analysis of Causes Analysis of Possible Solutions Action Planning (Treatment) Basic Assumption: An organization is a problem to be solved. Appreciative Inquiry Appreciating and Valuing The Best of “What Is” Envisioning “What Might Be” Dialoguing “What Should Be” Innovating “What Will Be” Basic Assumption: An organization is an opportunity to be realized.
Integrated Strategic Change Step 1 Analyzing Current Strategy and Organization Steps 3 and 4 Designing and Implementing Strategic Change Plan Step 2 Choosing Desired Strategy and Organization Current Strategy S 1 Future Strategy S 2 Strategic Change Plan Current Organization Structure and Design O 1 Future Organization Structure and Design O 2
Action Research Model Start-Up Entry Intervention Assessment & Feedback Action Planning Evaluation Adoption Separation
American Healthways Corp. sought sustainable growth in patient volume and health plan revenues, but needed to transform its organization structure to support growth.
During implementation of a new process-based structure, the assessment surveys were re-administered to guide implementation of the new structure and to evaluate progress toward desired outcomes (more patients and revenue).