This document provides an overview of good communication skills and business writing. It discusses five main methods of communication - written, spoken, symbolic gestures, visual images, and multimedia. It then covers various aspects of business writing like business letters, memos, reports, notices, and sales letters. Key tips are provided for writing clearly, concisely, courteously, completely and correctly. The document also discusses grammar, punctuation, and strategies for effective planning and structuring of business documents.

1. Welcome

2. Sponsored by:- DEBAT ISLAM VS KRISTIAN http://www. debatagung .com

3. Good Business Writing Skills presented by Malathy Thiagarajah Organized by NET BALI SDN BHD

4. Good Communication is the lifeblood of successful organisations

6. Five Methods of Communication Methods of Communication Examples Benefits Written word Letters, memos, fax messages, e-mail, reports, notices, leaflets, agendas, minutes, advertisements, factsheets, newsletters, invitations, forms, questionnaires, press releases 1 . Permanent record 2. Authority 3. Evidence for future 4. Can be read at leisure 5. Can include visual aids to assist understanding 6. Distance may be useful Spoken word Telephone calls, discussions, meetings, interviews, speeches, presentations, conferences, seminars, conversations 1. Voice adds emphasis 2. Immediate feedback 3. Body Language or tone of voice Symbolic gestures Tone of voice, posture, gestures, facial expressions, actions, silence, movement, eye contact 1. We can gain extra information 2. We may be able to read “between the lines”

7. Five Methods of Communication Visual images Cartoons, illustrations, graphics, photographs, slides, drawings 1. Understanding is often aided with visual images 2. They can convey powerful conscious and unconscious messages 3. Hold attention and interest Multi-Media Newspapers, magazines, radio cassettes, television, video, Intranet, Internet, World Wide Web, CD-ROMs 1 . Can combine any of the above methods for interest and participation

8. Getting Grips with Grammar Oh No. Grammar!

10. Subject-Verb Agreement

15. The Dictionary is your Lifeline

16. What about Punctuation? Do we have to ?

20. BUSINESS LETTERS

24. When does Communication Fail?

28. Research has been conducted into the degree of understanding of sentences of different lengths. Take a look at these figures : Number of words in the sentence Percentage of population who will understand on first reading 7-10 words 15-20 words 27 words or more 95% 75% 4%

29. Touch up your Tone Avoid Irritating Expressions Your failure to reply It is not our fault Your neglect You did not see You should know We must insist You failed to You should not expect to You cannot expect You have ignored We take issue Your complaint Your refusal to co-operate

33. Clarity ? Be Specific Avoid vague expressions Use familiar words

34. Conciseness ? Avoid unnecessary explanations Avoid wordiness, repetition, long words Use simple expressions instead of jargon

35. Courtesy ? Use “You” language rather than “We” or “I” Be tactful Avoid Irritating expressions

36. Completeness Include dates, times, names & numbers Double check all details carefully Proofread and spell check

37. Correctness Use correct spelling and punctuation Use correct grammar Adapt your language to your reader

38. The 5 Ws of Planning Who ? What ? Why ? Where ? When ?

46. List down the Categories of Business Letters

47. Tips for Writing Better Letters

48. Why are Memos Written?

51. Clear, direct and focused way on day-to-day activities, like sales & profits, product information, policies and schedule changes, progress reports, orders and personnel direction.

61. Be diplomatic Edit carefully Respond quickly

62. Question : Memo Question ??? Are expressions “Thank You” and “Kind Regards” necessary at the end of a memo?

65. Creative and Persuasive Writing

66. Sales Letters

74. What are Circulars? What are Notices ?

77. Business Reports List down the Type of Reports TASK

80. The report-writing process Before you write Compile data Produce a draft Finalize the report

81. What are the stages in Report Writing?

86. Report Writing in Practise

87. DEBAT ISLAM VS KRISTIAN http://www. debatagung .com

88. Thank You and Close