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MECC Central roadshow
- 1. MECC Central Information Briefing
- 3. Key drivers for project:
- 4. Manual incident management tracking time consuming and inefficient
- 5. Organisations using different systems that limit sharing / collaboration opportunities
- 6. Organisations using multiple systems during a single incident
- 8. Key objective of project:
- 10. Preferred implementation model and key system requirements identified by Votar Partners
- 11. MAV Project team established October 2010 (MAV, Alpine, Latrobe, Maribyrnong and Moreland)
- 12. Application for grant funding through OESC National Disaster Resilience Scheme approved November 2010 ($250,000) - equal contribution required from councils
- 13. Councils formally engaged in process from July 2010
- 14. Tender conducted by MAV Procurement March 2011 with participation from 68 councils
- 15. Tender process completed June 2011
- 19. Today’s Objectives Overview Software Demonstration Technical Briefing Pilot Program & Ongoing Development Training, Helpdesk & Support Rollout process Next steps, conclusion
- 27. Dec 2006 @ 4pm - Alpine Shire Council Offices
- 35. Royal Commission Report Sample Unique id and title Status and workflow Time, date and author stamp Page 27 of the 135 page report
- 38. MECC Central
- 40. Strategic perspective MECC CENTRAL
- 45. What if…
- 47. Coffee break ;-)
- 48. Software Demonstration Sean Fishlock, Sales and Marketing Manager
- 55. Demonstration Format Real-world Scenario Incidents & Events Mapping Agency Workspaces & Logs Reporting and Cost Recovery Break Recovery & Administration Q&A
- 56. Response Scenario After a month of heavy rainfall (203 millimetres), high intensity rain causes major flooding in the Ballarat region and neighbouring areas including Creswick, Clunes(Hepburn), Beaufort (Pyrenees) and Carisbrook (Central Goldfields). Image: Bureau of Meteorology Image:PeterDownunder CC-BY-SA-3.0
- 57. Post Impact and Recovery Over 1,000 residents are evacuated and numerous properties are been flooded. Thousands of omes lost their electricity supply. VicRoads is forced to close hundreds of roads Image:Bidgee CC-BY-SA-3.0
- 59. MECC Central City of Ballarat puts its MECC on standby and needs to announce this to all agencies involved as well as the general public. Opening the MECC
- 60. Incidents and Announcements Announcements MECC Central makes it easy to do all of these things. In MECC Central, one of the EMCG creates a new incident “August 18 Floods”. That person creates an announcement that is sent via SMS, email and also via feeds to subscribed agencies. There is also a general public page from where MECC announcements can be published to or syndicate to the council website.
- 61. Switch to live demo
- 62. Easy to use web interface.
- 66. Easy to use Mapping
- 67. Data sharing across council boundaries
- 68. Recovery CRM
- 69. Agency Workspaces & Logs
- 70. Cost recovery
- 72. Workflow
- 73. Agency Workflow
- 74. Sub-agencies
- 75. MECC Workflow
- 76. MECC Workflow
- 77. MECC Workflow New requests added by any ESLO, call centre users, etc.
- 78. MECC Workflow EMCG process unassigned requests.
- 79. MECC Workflow Agency receives request. Updates are applied as information comes to hand.
- 80. MECC Workflow Agency can assign to sub-agencies, e.g. departments, workgroups within agency.
- 81. MECC Workflow When resolved, request returns to EMCG for review and closure (or reassignment)
- 82. MECC Workflow Request is closed when completely finished with.
- 83. Council Workflow
- 84. Lunch :-)
- 86. Yes, we support tablets
- 87. Standard Operating Environment IE6, IE7 (for now, will review annually) IE8, IE9 Firefox 3+, Safari 4+, Chrome iPhone, Blackberry, iPad, Andriod HTTPS Email to/from *.mecccentral.com
- 88. Integration GIS via GeoRSS & KML open standards Property Data via Google Maps, CSV upload, CouncilView. MECC-to-MECC data sharing via authenticated XML-over-HTTPS API Ability to access SQL data directly for Crystal Reports, etc.
- 89. Hosting, Redundancy, Security Cloud-based. Professionally engineered infrastructure across two Tier-A data centres. Multiple servers, no single point of failure. Secure replication, encrypted offsite backups. DCs in Melbourne and Sydney. Rapid upscaling based on load. Regular PCI-DSS penetration tests and scans. 24 hour infrastructure monitoring and response.
- 90. Pilot Programme & System Development
- 91. Development Programme MAV Development April 11 August 11 November 11 April 12 +5 years
- 93. New Features managed by steering committee
- 95. Pilot Sites & Steering Committee Alpine Shire Council Latrobe City Council Ballarat City Council Maribyrnong City Council Shire of Yarra Ranges Moreland City Council
- 96. Focus of pilot Multi-MECC data sharing, coordination Incident “templates” Recovery enhancements Large-scale, shared infrastructure Systems, training programmes, helpdesk, etc
- 97. Training, Helpdesk and Support
- 98. Support Service desk via phone, email, online. Standard 9 to 5 service. 24x7 system monitoring and response. Outage notification list. Extended service available during emergencies, including 24 hour support (charges apply). Support is included at SLA levels for business hours response. Extended support (7am – 9pm) is available for $500 for a week of activation. 24/7 support charged at $100 per issue.
- 99. Training Roadshows provide familiarity. Training courses being developed during pilot programme. Training certifications for User, Incident Controller, and IT Support will be available from November. In-system induction videos for users. Courses are provided online via Web-Ex, and in-person at our Melbourne office($95 per person online training) Can provide training at Council MECC simulations. Train the trainer materials available.
- 100. Questions?
- 101. Project Signup & Rollout
- 102. Project Rollout Aug 15 – Aug 31 Roadshow Sep 15 Last day to sign-up for 2011 rollout Registrations for training sessions open Nov 15 Rollout to councils commences Training starts Dec 10 Completion of rollout to all councils for 2011
- 103. Your MECC Central Customised to your council Your policies, documents Your agencies, contacts Your GIS data. A Victorian standard.
- 104. Next steps & Conclusion
- 106. Key drivers for project:
- 107. Manual incident management tracking time consuming and inefficient
- 108. Organisations using different systems that limit sharing / collaboration opportunities
- 109. Organisations using multiple systems during a single incident
- 111. Key objective of project:
- 120. Next steps Visit www.mecccentral.com for news Sign up to MAV project A welcome pack will be forwarded in September with information we will need for integration, set-up and commissioning. Enroll in a webinar for more information
- 121. Questions
Editor's Notes
- Mecc formed after the 83 ash wed bush firesIm excited & passionate about our MECC central SystemI lost my House & every possession we had in 1983,Only notification we got was burning branches landing around our houseWe though the fires were 150km away
- Scary nightHad to drive through fire , then realised that we could go furthur & couldn’t go back6 other familys spend night in someone garage with a fire truck protecting us!
- Our system wont prevent disasters, or put out firesBut it will help with prevention, management, communication & recovery,& we feel that it will lead to saving lives& amongst many other benefits
- Questions, if quick answer else later
- Q: Who has been involved in a MECC operation?Q: Who have had local incident response?
- Not just large scale disastersAlso local incidents for single agency or councilSo when you see something on the news (local or national) then MECC central should be used
- MECC in alpine shireExtensive experience in running a MECC, so a great partner for developing this product.17 Jan 2003 after a dry storm starts multiple bushfires.11 Dec 2006 after suspicious fire in Freeburgh, combined with large fire at Mt Buffalo.8 Feb 2009 during extreme bushfire-weather conditions.4 Sept 2010 during severe flooding in the region.* 2 x Cycling event* Numerous local incidents
- 2003 BushfiresMECC only established well into the crisesOperated 24 *7 for 13 days1.3 million hectares burnt
- Large amount of anxiety and stressComplete disruption to the operation of the Shire Council for 13 daysMECC operation was new to most people involved
- 2006 BushfiresMECC established early in the crisesOperated 24 *7 for 22days1.2 million hectares burnt
- Under threat from the fires,Their locally hosted IT services under threat, Which is an important factor re central hostingAlso IT people worried about maintaining services instead of helping with emergency with data,GISetc
- Is anyone using this kind of system ?
- Or this ?What challenges has your MECC faced recently? What challenges have you faced running your MECCs- Talk about your MECC experiences- What challenges did you face? In context of coordination, management, etc.What issues can you see with this approach?Audit and reportingNo mappingLack of common operating pictureNo remote accessNo backupsDuplicationLots of communication not capturedNot in real time“Manual MECC” in centre of whiteboard….Alpine Shire had many of these issuesSo, in consultation with them and their agencies MECC Central 1.0 developed
- ….Alpine Shire had many of these issues2007So, in consultation with them and their agencies MECC Central 1.0 developedInitial pilot through four rounds of development, feedback and testing with their full MECC group.SimulationsData sharing agreements with DSEScenario training exercise using MECC Central was conducted in October 2008
- Severe Flood event scenario training . All agencies involved. MECC Central as a core componentStorm event training held with the outdoor staff.
- has notes on using the system
- 2009 Bushfires Black Saturday (with MECC Central)MECC open on Sunday 8 FebOperated 24*7 for 8 days430,000 hectares burntMECC Central web based emergency management system used. Focus more in the Relief Centres, with remote access
- MECC operation more decentralised.More relaxedMany people involved in the MECC were there in 2003 => less anxiety and stressMost Council functions continued to operateGreater use of technology primarily GIS analysis and Map productionInformal data sharing between DSE MECC
- After the incident, press-button incident report submitted to Royal Commission.In contrast, Latrobe had 2 people for 3 months sifting through MECC Books.(then began MECC Central 2 development)
- 2010 floods (MECC Central 2 developed by now)Multiple floods over multiple monthsMECC Central 2.0 usedMECC Central opened in a Level 1 mode before formal MECC opened.More rapid flow of cases, yet the MECC was staffed remotely in many cases.Over 100 cases in first 2 days132 cases across 18 days
- Incident Manager – tracks requests and messages handled by the MECC geographically; also cost tracking; audited, secure.Agency Logs – allows agency officers to maintain their logs onlineContacts & Messages – an announcement system allows for easily contacting the MECC teamRecovery CRM – helps manage the recovery effort for people, property and infrastructureWiki – Policies, documents, agency notes centrally stored in one placeReporting – provides one-click reporting for summarising the incidentCloud based, ready-to-activate 24x7Easy to use without trainingShared service provides great value, with consistent workflow across Victoria
- Talk about how MECC Central is used in three modes of emergency management.
- Points:In reality, often recovery starts after response finishes.Our aim is to start recovery at the point of impact in relief centers, catpuring data
- AIIMS level 1 Local single agencyLevel 2, multiple agency (MECC)Level 3, multi MECCS activated - communication across & up
- Supports different technologies, tablets, mobile, desktop, notebook.Cloud-basedHow does this relate to your existing systems? (next slide)YOU DON’T NEED IPADS etcIDEAL situation is everyone has a computerdon’t need a computer for every person or agency
- Still uses normal MECC workflow EMMV you stilll work the same wayEmphasiseverbal communication
- What do do if the system becomes unavailable for some reason? ARMAGEDIN situationContinue manually (excel snapshots are able to be downloaded)Hand over to neighbouring MECC (mecc-to-mecc data sharing)* Telstra is an agency that can establish priority network comms for MECCs, so outage is typically 1-2 hours, or your MECC is compromised anyway and you should probably consider relocating.
- Benefits outweigh risks
- EMCG is a “virtual agency” that handles the routing of requests when “unassigned” and “resolved”.
- Agencies can have sub-agencies configured and tracked within the system. Primarily used for council operations, but can be used by any agency. Sub assignment occurs without EMCG involvement.
- Start with MECC Central 2.140 man-days development in year one20 man-days development in year two, four and sixMonthly maintenance releasesHighly redundant and available hosting infrastructureFeatures driven by steering committee
- Support is included at SLA levels for business hours response. Extended support is available for $500 for a week of activation. This extends our support service to 7am – 9pm for that customer, plus provides a 24/7 after hours on-call service. Support provided within the extended hours service will be included, and support provided outside these times (24/7) is charged at $100 per issue.
- My concern is that due to the per-council price in the tender, people may be thinking it’s not a fully-fledged system.Customised to your councilLogo, own domain, own agencies, documents, users.A victorian standard- There's value at $80,000- recovery of cost, training is low
- Show of hands for interest, budget allocated, etc