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Major Project List of Ook (Anthony) Kim
Sprint Projects
Prepaid Network Mgmt Strategy: Quality of Service (QOS) (Sep 2015 – Feb 2016)
Functional Role:
Business Consultant,
Project Manager
Situation:
In order to comply with the new FCC's net neutrality regulation, Sprint Prepaid team
requested to implement a different network management strategy in the form of Network
prioritization: Quality of Service (QOS) on the most congested cell sites.
Action:
 Designed and implemented QOS (Quality of Service) in network and OCS.
 Launched $60 Boost unlimited plan with QOS (Reprioritizaing of customers reaching 23GB
of data) and update Web section to show the status of the threshold.
Result:
QOS provides optimized customer experiences by redistributing network capacity and
preventing heavy data users from data abuse during times of congestion.
Project Methodology:
Waterfall
Impacted Systems:
Web/Self Care, Ericsson
OCS, PCRF, P-GWY, AAA,
EAI, Acxiom (Messaging
vendor)
AW Activation API for Retailers (Aug 2015 – Feb 2016)
Functional Role:
Business Consultant,
Project Manager
Situation:
Since Assurance Wireless (Government's lifeline program) was launched in retail stores
from August 2015, the retail agents used a labor intensive manual method (manual verbal
exchange) for account creation & device activation.
Action:
Designed and implemented an API solution between retailers and Sprint to support real-
time account creation and device activation
Result:
Retailers and Sprint care activate AW accounts and devices with systematic API solution.
Cost saving: $2.3M/year and better customer experience (real-time activation)
Project Methodology:
Agile/Scrum
Impacted Systems:
Web, EAI, Solix (Lifeline
service vendor)
AW LTE Device Launch (Oct 2015 – Feb 2016)
Functional Role:
Business Consultant,
Project Manager
Situation:
Assurance Wireless team requested to launch LTE devices, but the network and order
management systems are not ready to handle LTE devices.
Action:
 Implemented EAI to trigger LTE shipment upon updated Solix order feeds (device type).
 Set up new APN’s for Assurance Wireless brand in network (P-GWY, PCRF).
 Set up a new price plan for LTE devices.
Result:
With LTE device launch with AW, Sprint is expecting revenue increase $1.7M/year.
Project Methodology:
Waterfall
Impacted Systems:
P-GWY, PCRF, Ericsson
OCS, EAI, Pricing, ETS
Ook (Anthony) Kim Project List 2/10
AW IVR Enhancement (Aug 2015 – Dec 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
The new regulation of the Nevada State is to collect additional attributes (Last 4 SSN &
DOB) during the lifeline service application request process.
Action:
 Modified IVR flow for Nevada and updated daily Solix feeds (API).
 Project was deployed successfully in a very tight schedule and met the FCC timeline.
Result:
With successful project deployment, Sprint is in compliance with the Nevada State
regulations that results in avoiding fine and securing Nevada gross adds.
Project Methodology:
Agile/Scrum
Impacted Systems:
IVR, EAI, Solix (Lifeline
service vendor)
Data Service Promotional Notification (Jul 2015 – Aug 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Business wanted to send promotional notifications to customers before they get throttled
with data service, so customers can purchase additional data pack.
Action:
 Implemented EAI to send promo messages upon OCS trigger (85% of data threshold),
complying with DNC (Do not contact) policy.
 The promo message will include a link to purchase additional data pack.
Result: Revenue increase: $4.8M/year
Project Methodology:
Agile/Scrum
Impacted Systems:
Web/Mobile Web, WAP,
Ericsson OCS, EAI
AW Inactivity Churn Reduction (Jun 2015 – Oct 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Sprint was losing 50K customers per month in Assurance Wireless (Government's lifeline
program) because of the inactivity of the service.
Action:
 Implemented EAI and Acxiom to send SMS upon Data Warehouse's trigger (when
customers are in idle status in the past 60 days)
 Reset inactivity status upon receiving customer's SMS reply.
Result:
Sprint mitigated customer churn for inactivity (Revenue impact is $4.5M/year)
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse, Acxiom
(Messaging vendor), EAI
AW Casual Data Usage Decommission (May 2015 – Jul 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Assurance Wireless team requested to terminate the casual data usage plan (Pay as you go)
as it conflicts with the new data packs on Android launch.
Action:
 Removed Casual usage plan in the pricing system and disassociate with "Advice of Charge"
page in Web and WAP.
 Redirect customers to "my account" page when they spend all data allowance.
Result:
Casual usage is removed and prevented customer's complaints to PUC for discrimination.
Project Methodology:
Waterfall
Impacted Systems:
Web, WAP, OCS, Pricing
Ook (Anthony) Kim Project List 3/10
Prepaid Flexible Non-monthly Duration Plan (Mar 2015 – Nov 2015)
Functional Role:
Business Consultant
Situation:
Sprint Prepaid team wanted to launch non-monthly cycle plans to align with optimized their
marketing strategies (e.g., Boost daily plan, quarterly tablet plan).
Action:
 Implemented OCS to support daily, weekly, quarterly duration plans.
 Fixed Amdocs throttling reset functionality after non-monthly plans are renewed.
Result:
Flexible duration plans are available for business to launch with future projects.
Project Methodology:
Waterfall
Impacted Systems:
Web, Billing (Amdocs),
OCS, SCP, Provisioning
Android Launch on Assurance Wireless (Jan 2015 – Aug 2015)
Functional Role:
Business Consultant
Situation:
Assurance Wireless (Government's lifeline program) was losing customers because other
competitors provide smart phones while AW did not.
Action:
 Implemented EAI and Solix to include a device type indicator in order feeds
 Multi-SKU setup with prioritization
 New capped data plan set up with redirection functionality (after depleting all data).
Result:
 Successfully launched the 1st Assurance Wireless Android devices in California in August
2015, and will be expanded to other States in 2016.
 The revenue impact in 2015: $11.8M; projected revenue is $26.2M/year.
Project Methodology:
Agile/Scrum, Waterfall
Impacted Systems:
Web, Mobile Web, EAI,
Billing (Amdocs), Ericsson
OCS, Network, IVR, NMS,
Provisioning, Order
Mgmt, Fulfilment
Smartphone Add-on Messaging Tool (May 2015 – Jul 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Sprint Prepaid has launched many add-on products that are required to download smart
phone applications, but customers do not receive instructions after the purchase is made.
Action:
 Implemented a workaround solution in PIN app system
 Daily batch job to send instructional messages to customers who have purchased
corresponding add-on products in previous 24 hours.
Result: Successfully launched three smart-phone add-on services (Boost TV, Privacy Star,
PlayPhone) in 2015 with instructional messaging service.
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse, PIN
Application
New Network Speed Tier for Throttling (Nov 2014 – Apr 2015)
Functional Role:
Business Consultant, PM
Situation:
Business identified data abuse customers even after they get throttled to 128 or 256kbps.
Business wanted to lower the throttling speed below 128K to mitigate data abuse cases.
Action:
 Implemented a new network speed tier (64kbps) in PCRF and P-GWY.
 Associated the new network tier with new/existing price plans.
Result:
The new network speed tier is available to prevent data abuse.
Project Methodology:
Waterfall
Impacted Systems:
Web, Ericsson OCS, P-
GWY, PCRF, Pricing
Ook (Anthony) Kim Project List 4/10
National Retailer Blacklist Automation (Nov 2014 – Apr 2015)
Functional Role:
Business Consultant, PM
Situation:
Recently indirect dealer compensation rate has been changed. The new rate is to pay 50%
of the commission if handsets are sourced from national retailers. However the current
settlement system cannot trace where the handsets are sourced from.
Action:
Implemented a daily batch job in Data Warehouse to retrieve the device serial numbers
from national retailers and transfer them to ePay system.
Result:
The updated indirect dealer compensation is successfully applied; Sprint has reduced
commission expenses by $6M/ year.
Project Methodology:
Waterfall
Impacted Systems:
Brightstar (Device
warehouse), EAI, Data
Warehouse, Epay
(Payment vendor)
AW Order Processing Enhancement (Aug 2014 – Apr 2015)
Functional Role:
Business Consultant,
Project Manager
Situation: NLAD(National Lifeline Accountability Database) requires additional validation
step in some required States. Currently Sprint is losing 850 devices per month because we
identify the approval results after devices are shipped to unapproved customers.
Action:
 Modified the current AW activation flow by adding additional validation transaction
between Solix and Sprint for NLAD required States.
 Fulfilment system will hold on to device shipment until NLAD approval is obtained.
Result: Device shipment is on hold until NLAD approval is obtained. Cost savings from
device loss: $420K/year.
Project Methodology:
Waterfall
Impacted Systems:
Web, EAI, Solix (Lifeline
service vendor),
Fulfilment
Prepaid Retailer Promotions (May 2014 – Feb 2015)
Functional Role:
Business Consultant
Situation:
Sprint Prepaid could not launch retailer exclusive offers unlike competitors because devices
were not traceable.
Action:
We delivered a solution to allow business to launch flexible promotions. In order to meet
business urgent needs, we delivered in two work cycles with fast tracking.
Result:
Business is ready to launch flexible offers (retailer ID, device type, promo code, discount,
service credit, etc.)
Project Methodology:
Agile, Waterfall
Impacted Systems:
Web, Sales Portal, Billing
(Amdocs), Order Mgmt,
EAI, DW, NMS, IVR
AW Lifeline Flag Update (Aug 2014 – Jan 2015)
Functional Role:
Business Consultant, PM
Situation:
AW team reported a defect that the lifeline flag is not updated correctly during Care
operations (cancellation or non-lifeline plan change). This causes FCC violation as well as
losing service revenue.
Action:
We enhanced Amdocs logic to trigger lifeline flag update to Solix.
Result: We fixed the gap (lifeline flag update) in Care operation. Now Compliant with FCC
and prevent service revenue loss.
Project Methodology:
Waterfall
Impacted Systems:
Billing (Amdocs), Solix
Lifeline vendor), EAI
Ook (Anthony) Kim Project List 5/10
Red Venture DNC (Do Not Contact) API (Jul 2014 – Sep 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Prepaid was rolling out a Red venture service (3ry party online acquisition) in 3Q 2014. In a
short time, vendor had a challenge to meet Do-Not-Contact (DNC) requirements.
Action:
We designed and developed a DNC solution to cover all DNC use cases with Red venture,
EAI, and Gryphon.
Result:
Red venture successfully launched as planned in compliance with DNC requirement. Now
vendor can perform VMU/Boost DNC certification check, register for temporary call-back
consent, and register new DNC list against Gryphon.
Project Methodology:
Waterfall
Impacted Systems:
Web (Red Venture/
Telesales vendor), EAI,
Gryphon (DNC Server)
AW Solix API (Mar 2014 – Sep 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Solix experienced operational errors (e.g., reship) because of incorrect customer status
shown on their system. Calls to Care and the Solix back office rework are both due to this
problem.
Action: We provided Solix with Sprint API to retrieve customer’s detailed information and
update if necessary.
Result:
Solix is able to validate account information via API and this helps trigger accurate account
update and orders. Call Deflection $141K: Solix Cost Savings: $240K/year.
Project Methodology:
Waterfall
Impacted Systems:
EAI, Web, Solix (Lifeline
service vendor)
AW FCC Inactivity Rule Update (Jul 2014 – Sep 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Assurance Wireless was not compliant with FCC inactivity opt-out rules.
Action:
We implemented the following inactivity rules in Data Warehouse.
 SMS/text messaging should NOT count as usage (incoming or outgoing)
 Incoming calls must be answered to count as usage (going to voicemail does NOT count)
Result:
AW is in compliance with FCC regulation and avoid fine.
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse
Prepaid Referral Program (Jan 2014 – Aug 2014)
Functional Role:
Business Consultant, PM
Situation: The prepaid launched a new referral program with a manual solution in Oct
2013. The daily batch file transfer solution caused two major problems: customers wait for
a couple of days until they get validated for the program eligibility, vendor may perform
incorrect operation with outdated customer info.
Action:
We replaced the batch solution with the automated real-time API solution.
Result:
The referral program participants are growing with this enhancement. Now vendor can
perform accurate customer validation with real-time info.
Project Methodology:
Waterfall
Impacted Systems:
Web, EAI, RewardStream
(Referral Program
vendor), Base Mgmt
Ook (Anthony) Kim Project List 6/10
Prepaid International SMS Rating Enhancement (Nov 2013 – Feb 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Virgin Mobile USA customers were being charged incorrectly for inbound int’l SMS with the
new int’l plans and bolt-on’s. Manual crediting was issued periodically, but still drove
customer’s complaints for not receiving messages due to insufficient account balance.
Action:
We updated Ericsson OCS rating engine to charge incoming int’l SMS correctly.
Result: We eliminated the manual credit work and resolved bad customer experience of
not receiving messaging due to insufficient account balance.
Project Methodology:
Waterfall
Impacted Systems:
Ericsson OCS, SCP, ETS
AW Sprint Solix Data Sync Phase 2 (Oct 2013 – May 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
the transition of VMU/AW to VDS platform (Amdocs), defects and gaps have been identified
that caused account info discrepancy between Solix and Sprint. Failure to fix the
discrepancy is violation against FCC regulations and it will put at risk Sprint’s ability to
provide AW service.
Action: We enhanced data exchange process with better error handling between Solix and
Sprint.
Result: We could avoid fines from Federal and State audit and secure revenue with
accurate account information.
Project Methodology:
Waterfall
Impacted Systems:
Solix Web, Data
Warehouse, EAI
AW Plan Filtering by Zipcode (Dec 2013 – May 2014)
Functional Role:
Business Consultant
Situation:
AW team reported a problem that some AW subscribers were placed on a wrong State plan
because we didn’t have a systematic plan filtering logic. This creates Lifeline program
compliance issue as well as poor customer experience.
Action:
We implemented a filter to sort AW plans by zip code in Care and Order Mgmt system.
Result:
We prevent operation error by Care and insure compliance with State and federal
regulatory requirements.
Project Methodology:
Waterfall
Impacted Systems:
Web, WAP, Billing
(Amdocs), Care system,
EAI, Order Mgmt
Boost Reactivation Fee Removal (Dec 2013 – Mar 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Business decided to remove Boost reactivation fee in all activation channels (expecting 5%
reactivation volume lift), but Best Buy reactivation required IT change.
Action:
We updated EAI logic to enable reactivation via BestBuy API.
Result:
 Business can enable or disable reactivation functionality in Best Buy.
 5% Gross Add Lift
Project Methodology:
Waterfall
Impacted Systems:
BEAST, Order Mgmt, EAI,
Fulfilment
Ook (Anthony) Kim Project List 7/10
AW Sprint Solix Data Sync Phase 1 (Sep 2013 – Nov 2013)
Functional Role:
Business Consultant
Situation: Since the transition of VMU/AW to VDS platform (Amdocs), defects and/or gaps
have been identified that caused account info discrepancy between Solix and Sprint. Failure
to fix the discrepancy is violation against FCC regulations and it will put at risk Sprint’s
ability to provide AW service.
Action: To avoid violations from immediate Federal and State audit, we manually fixed the
discrepancy in Data Warehouse. The root cause fix was delivered in Phase 2.
Result: We could avoid violation fines from Federal and State audit by Phase1.
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse
Assurance Wireless Launch in California (Jan 2013 – May 2013)
Functional Role:
Business Consultant
Situation:
Sprint planned to launch Assurance Wireless in a new state, California in early 2013 where
the largest marketing opportunities exist. However our system did not meet some of
California lifeline requirements.
Action:
We aggressively analyzed California lifeline requirements and delivered the lowest cost
solution option in May.
Result:
Assurance Wireless was successfully launched in California in 2013.
Project Methodology:
Waterfall
Impacted Systems:
Web, Mobile Web, Billing
(Amdocs), Fulfilment,
IVR, MDS, Order Mgmt,
Acxiom, EAI, Ericsson
OCS, Brightpoint
AW Plan-Portfolio Update (Oct 2011 – May 2012)
Functional Role:
Business Consultant
Situation:
Assurance Wireless was lacking some market segments (unlimited offer & base text offer)
and this would lead to risk around Gross Ads, churn and revenue in 2012.
Action:
We successfully completed two AW projects on time in PPD12.2 by following RMM
standards.
Result:
 Free 250 text feature is available in Assurance Wireless.
 Unlimited offer is available in Assurance Wireless.
Project Methodology:
Waterfall
Impacted Systems:
Web, WAP, Telcordia
Rating, Web Logic, Siebel
Care, UEG(Messaging),
IVR, Telespree
VMU Security Question Enhancement (Dec 2011 – Mar 2012)
Functional Role:
Business Consultant, PM
Situation:
The legal team reported that Virgin Mobile USA was violating FCC regulations in regards to
customer's secret question and about to face a regulatory fine if we didn't fix by Mar 2012.
Action:
We aggressively gathered the requirements during holiday season and successfully fixed
the problem on time.
Result:
With the successful deployment and migration job, we avoided a regulatory fine from FCC.
Project Methodology:
Waterfall
Impacted Systems:
Web, Sales Portal, Retail
API, Siebel Care
Ook (Anthony) Kim Project List 8/10
Other Projects and Activities
Functional Role Project & Activity Details
(Mar 2012 – May 2013)
Business Analyst /
Sprint Prepaid
PVDS (Prepaid Value Delivery System)
 Managed business/system functional requirements for migrating from the old
legacy Virgin Mobile platform (BEA/Siebel) to the new platform (Amdocs/Ericsson).
 Responsible for Voice and Data lane of the program.
 As a result of this project, all Sprint prepaid brands (Virgin Mobile USA, Assurance
Wireless, Boost Mobile) are migrated to one convergent platform.
(Nov 2010 – Jul 2011)
Project Manager/
Virgin Mobile USA
VMU Real-time Replenishment (RTR)
 Worked with Boost Mobile Sales Operations team to introduce RTR (Real-time
Replenishment) to Virgin Mobile USA. RTR is an alternative PIN-less replenishment
product that resolves many of the shortfalls of PIN-based replenishment products.
 Successfully launched RTR in Virgin Mobile.
(Nov 2010 – Jul 2011)
Project Manager/
Assurance Wireless
Multi-handset Offer in Assurance Wireless
 Gathered business requirements to launch premium handsets in AW.
 Designed a technically feasible solution and reviewed with cross-functional teams
(business, legal, and development).
 Successfully delivered multi-handset offers available for both existing (upgrade)
and new subscribers
(Mar 2011 – Jul 2011)
Project Manager/
Sprint
CPNI Customer Notification on Account Activities
 Sprint was not fully compliant with CPNI regulations in notifying customers of the
account information creation and changes.
 Worked with base mgmt team and delivered CPNI compliant messaging solution.
(Oct 2010 – Mar 2011)
Business Consultant/
Assurance Wireless
Assurance Wireless Launch in Payment Required States
 Gathered State requirements to launch Assurance Wireless service in “Payment
required” States (Skin in the Game).
 Updated the offer portfolio based on the State filtering logic.
(Oct 2010 – Dec 2010)
Business Consultant/
Sprint Prepaid
Sprint Prepaid Development Life Cycle
 Defined and documented Sprint prepaid development life Cycle (from concept to
deployment) based on IBM RMM (Requirements Management Methodology).
 Presented and reviewed with Account Management, Architecture, Fiscal Finance,
and business unit.
(Jan 2007 – Mar 2010)
OSS/BSS System Engineer,
Solutions Architect / Helio
Helio OSS/BSS Project Management ( Corporate Release V2.0.4, V2.1, V3.0.1, V3.0.2)
 Created technical requirement documents
 Managed development projects in conjunction with the development vendors
 The projects include “Helio Family Plan”, “Mobile to Mobile”, “Promotion Rating”,
“Mediation Auditing Tool”, etc.
Ook (Anthony) Kim Project List 9/10
Functional Role Project & Activity Details
(May 2005 - Dec 2006)
Technical PM / Openwave
Openwave Project Management (Browser V6 & v7, Magic4 Messaging)
 Managed Openwave Mobile Web Browser and Messaging Client development
projects for handset manufacturers.
 Managed MIDAS (V7-based application environment for mobile handset)
development project that allows users to write mobile applications simply using
XML and ECMA Script.
 Collaborated with Quality Assurance team to validate that software meets feature
sets and industry standard (W3C).
 Provided Technical Guidelines to Customers (Device Manufacturers & Carriers)
 Clients: Pantech & Curitel, SKTT, KTFT, VK, etc.
(Nov 2005 - Dec 2005)
Tech Sales Engineer/
Openwave
Technical Consulting for KTF Next Generation Browser
 Led Proposal TFT team and Analyzed KTF Technical RFP
 Secured KTF KUN3.0 Browser Project (Dec 2005)
(Oct 2005 - Dec 2005)
Tech Sales Engineer/
Openwave
Technical Consulting for Pantech UMTS Browser
 Introduced Openwave’s Latest Browser(V7)to Pantech
 Analyzed Vodafone Europe Requirements
 Secured V7 Project with Pantech (Jan 2006)
(Oct 2004 - Apr 2005)
OSS Lead Engineer / nTels
USA
Settlement/Mediation Project (Helio/EarthLink)
 Technical Requirement Analysis
 Product Presentation to Dev Partners & Customers
 Solution Architecture Design
 Used Skills: (Server) C++, Oracle, Sun Cluster (Client) OA&M, Java, JSP, WebLogic
(Apr 2004 - Sep 2004)
Software Engineer / nTels
USA Market Analysis and Technical Consulting
 Channel/Customer Development Sales Support (T-Mobile, IBM, Bearing Point, etc)
 Product Presentation & Demonstration
 Competitors’ Product Research and Analysis
(Feb 2004 - May 2005)
Software Engineer / nTels
Billing & OSS World Technical Essay
 Documented and submitted nTels product details and technical essay to
Telestrategies
 Nominated as Finalist in two Categories: <Innovative Achievement>, <Best
Mediation> in Billing & OSS World 2004 Excellence Award
 Awarded <Best New Product> in Billing & OSS World 2005 Excellence Award
http://www.ntels.com/en/news-20050516/
(Feb 2004 - Mar 2004)
Software Developer /
nTels
nTels Live Demo System Project
 Prepared a Demo System of Mediation Product in Linux platform for Training /
Presales purpose
 Designed Demo Scenarios (Simulation, Training)
 Used Skills: C++, Oracle, Redhat Linux
(Jan 2004 - Feb 2004)
Software Engineer, PM /
nTels
PT Telkom, Indonesia, “Data Prepaid System” Project
 Supported Tech Presales and Product Demo & Presentation
 Prepared Proposal and Performed Requirement Analysis
 Secured Mediation & Packet Prepaid System Projects
 Project Management in Phase1
Ook (Anthony) Kim Project List 10/10
Functional Role Project & Activity Details
(Aug 2003 - Nov 2003)
Software Engineer, PM /
nTels
APBW Taiwan, “Flexible Data Charging System” Project
 Proposal Presentation and Requirement Analysis (SOW)
 Project Management (Implementation, Acceptance Test, Operation Training,
Maintenance)
 Used Skills: (Server) C++, Oracle, Perl, Altibase MDB, Socket Programming, MC/SG,
HP-UX (Client) OA&M, Java, JSP, TomCat
(Mar 2002 - Apr 2003)
Software Developer/
nTels
Enterprise Web Solution Projects
ENCAR.COM (SK), HOMESTEAD.COM (Hitel), ITOVA.COM (Conic Korea)
 Designed and developed enterprise Web site (encar.com The largest online
marketplace for car shoppers and sellers in Korea)
 Used Skills: Servlet, Java, JSP, XML, Oracle, Unix, JRUN, WebLogic
(May 2003 - Aug 2003)
Telecom Consultant /
nTels
Billing Consulting for “Convergent Billing Improvement” (SK Telecom)
 Award-winning consulting project in SK Telecom
 Billing/OSS System As-Is Analysis
 As-Is & To-Be Model Design (Revenue Assurance & Work Flow)
 Consulting Report Presentation
(Mar 2003 - May 2003)
Software Developer/
nTels
AAA Inbound Roaming System Design (SK Telecom)
 Solution Architecture and Module Design based on Roaming carrier’s requirements
(KDDI and China Unicom)
 Used Skills: (Server) C, Oracle, SunOS (Client) OA&M, Java, JSP, TomCat
(Apr 2003 - May 2003)
Software Developer/
nTels
“Real-Time Packet Service Gateway” System Design (SK Telecom)
 Radius Data Analysis
 Real-time Content-based Packet Charging Solution Design
 Used Skills: Sniffer, SmartBit, C++
(Sep 2001 - Feb 2002)
Software Developer/
nTels
Data Threshold Management System for TTL User (SK Telecom)
 Data Threshold Management Solution Design for Real-time Processing (Interim
Data Handling, Multi-session Handling)
 Used Skills: (Server) C, Oracle, Socket Programming, MC/SG, HP-UX (Client) OA&M,
Java, HTTP, TomCat
(Sep 2001 - Dec 2002)
Software Developer/
nTels
CDMA2000 1X IP Packet Mediation System (SK Telecom)
 CDMA 2000 1X, EV-DO IP Mediation System
 Used Skills: (Server) C, Oracle, XML, Shared Memory, Socket Program, MC/SG, HP-
UX (Client) OA&M, Java, HTTP, TomCat
(Aug 2001 - Sep 2001)
Software Developer/
nTels
Mobile Content Development
 Developed Stand-alone / Network Applications for JVM embedded Terminals
 Used Skills: Java, JVM, XCE Emulator

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Project List of Ook Anthony Kim_

  • 1. Ook (Anthony) Kim Project List 1/10 Major Project List of Ook (Anthony) Kim Sprint Projects Prepaid Network Mgmt Strategy: Quality of Service (QOS) (Sep 2015 – Feb 2016) Functional Role: Business Consultant, Project Manager Situation: In order to comply with the new FCC's net neutrality regulation, Sprint Prepaid team requested to implement a different network management strategy in the form of Network prioritization: Quality of Service (QOS) on the most congested cell sites. Action:  Designed and implemented QOS (Quality of Service) in network and OCS.  Launched $60 Boost unlimited plan with QOS (Reprioritizaing of customers reaching 23GB of data) and update Web section to show the status of the threshold. Result: QOS provides optimized customer experiences by redistributing network capacity and preventing heavy data users from data abuse during times of congestion. Project Methodology: Waterfall Impacted Systems: Web/Self Care, Ericsson OCS, PCRF, P-GWY, AAA, EAI, Acxiom (Messaging vendor) AW Activation API for Retailers (Aug 2015 – Feb 2016) Functional Role: Business Consultant, Project Manager Situation: Since Assurance Wireless (Government's lifeline program) was launched in retail stores from August 2015, the retail agents used a labor intensive manual method (manual verbal exchange) for account creation & device activation. Action: Designed and implemented an API solution between retailers and Sprint to support real- time account creation and device activation Result: Retailers and Sprint care activate AW accounts and devices with systematic API solution. Cost saving: $2.3M/year and better customer experience (real-time activation) Project Methodology: Agile/Scrum Impacted Systems: Web, EAI, Solix (Lifeline service vendor) AW LTE Device Launch (Oct 2015 – Feb 2016) Functional Role: Business Consultant, Project Manager Situation: Assurance Wireless team requested to launch LTE devices, but the network and order management systems are not ready to handle LTE devices. Action:  Implemented EAI to trigger LTE shipment upon updated Solix order feeds (device type).  Set up new APN’s for Assurance Wireless brand in network (P-GWY, PCRF).  Set up a new price plan for LTE devices. Result: With LTE device launch with AW, Sprint is expecting revenue increase $1.7M/year. Project Methodology: Waterfall Impacted Systems: P-GWY, PCRF, Ericsson OCS, EAI, Pricing, ETS
  • 2. Ook (Anthony) Kim Project List 2/10 AW IVR Enhancement (Aug 2015 – Dec 2015) Functional Role: Business Consultant, Project Manager Situation: The new regulation of the Nevada State is to collect additional attributes (Last 4 SSN & DOB) during the lifeline service application request process. Action:  Modified IVR flow for Nevada and updated daily Solix feeds (API).  Project was deployed successfully in a very tight schedule and met the FCC timeline. Result: With successful project deployment, Sprint is in compliance with the Nevada State regulations that results in avoiding fine and securing Nevada gross adds. Project Methodology: Agile/Scrum Impacted Systems: IVR, EAI, Solix (Lifeline service vendor) Data Service Promotional Notification (Jul 2015 – Aug 2015) Functional Role: Business Consultant, Project Manager Situation: Business wanted to send promotional notifications to customers before they get throttled with data service, so customers can purchase additional data pack. Action:  Implemented EAI to send promo messages upon OCS trigger (85% of data threshold), complying with DNC (Do not contact) policy.  The promo message will include a link to purchase additional data pack. Result: Revenue increase: $4.8M/year Project Methodology: Agile/Scrum Impacted Systems: Web/Mobile Web, WAP, Ericsson OCS, EAI AW Inactivity Churn Reduction (Jun 2015 – Oct 2015) Functional Role: Business Consultant, Project Manager Situation: Sprint was losing 50K customers per month in Assurance Wireless (Government's lifeline program) because of the inactivity of the service. Action:  Implemented EAI and Acxiom to send SMS upon Data Warehouse's trigger (when customers are in idle status in the past 60 days)  Reset inactivity status upon receiving customer's SMS reply. Result: Sprint mitigated customer churn for inactivity (Revenue impact is $4.5M/year) Project Methodology: Waterfall Impacted Systems: Data Warehouse, Acxiom (Messaging vendor), EAI AW Casual Data Usage Decommission (May 2015 – Jul 2015) Functional Role: Business Consultant, Project Manager Situation: Assurance Wireless team requested to terminate the casual data usage plan (Pay as you go) as it conflicts with the new data packs on Android launch. Action:  Removed Casual usage plan in the pricing system and disassociate with "Advice of Charge" page in Web and WAP.  Redirect customers to "my account" page when they spend all data allowance. Result: Casual usage is removed and prevented customer's complaints to PUC for discrimination. Project Methodology: Waterfall Impacted Systems: Web, WAP, OCS, Pricing
  • 3. Ook (Anthony) Kim Project List 3/10 Prepaid Flexible Non-monthly Duration Plan (Mar 2015 – Nov 2015) Functional Role: Business Consultant Situation: Sprint Prepaid team wanted to launch non-monthly cycle plans to align with optimized their marketing strategies (e.g., Boost daily plan, quarterly tablet plan). Action:  Implemented OCS to support daily, weekly, quarterly duration plans.  Fixed Amdocs throttling reset functionality after non-monthly plans are renewed. Result: Flexible duration plans are available for business to launch with future projects. Project Methodology: Waterfall Impacted Systems: Web, Billing (Amdocs), OCS, SCP, Provisioning Android Launch on Assurance Wireless (Jan 2015 – Aug 2015) Functional Role: Business Consultant Situation: Assurance Wireless (Government's lifeline program) was losing customers because other competitors provide smart phones while AW did not. Action:  Implemented EAI and Solix to include a device type indicator in order feeds  Multi-SKU setup with prioritization  New capped data plan set up with redirection functionality (after depleting all data). Result:  Successfully launched the 1st Assurance Wireless Android devices in California in August 2015, and will be expanded to other States in 2016.  The revenue impact in 2015: $11.8M; projected revenue is $26.2M/year. Project Methodology: Agile/Scrum, Waterfall Impacted Systems: Web, Mobile Web, EAI, Billing (Amdocs), Ericsson OCS, Network, IVR, NMS, Provisioning, Order Mgmt, Fulfilment Smartphone Add-on Messaging Tool (May 2015 – Jul 2015) Functional Role: Business Consultant, Project Manager Situation: Sprint Prepaid has launched many add-on products that are required to download smart phone applications, but customers do not receive instructions after the purchase is made. Action:  Implemented a workaround solution in PIN app system  Daily batch job to send instructional messages to customers who have purchased corresponding add-on products in previous 24 hours. Result: Successfully launched three smart-phone add-on services (Boost TV, Privacy Star, PlayPhone) in 2015 with instructional messaging service. Project Methodology: Waterfall Impacted Systems: Data Warehouse, PIN Application New Network Speed Tier for Throttling (Nov 2014 – Apr 2015) Functional Role: Business Consultant, PM Situation: Business identified data abuse customers even after they get throttled to 128 or 256kbps. Business wanted to lower the throttling speed below 128K to mitigate data abuse cases. Action:  Implemented a new network speed tier (64kbps) in PCRF and P-GWY.  Associated the new network tier with new/existing price plans. Result: The new network speed tier is available to prevent data abuse. Project Methodology: Waterfall Impacted Systems: Web, Ericsson OCS, P- GWY, PCRF, Pricing
  • 4. Ook (Anthony) Kim Project List 4/10 National Retailer Blacklist Automation (Nov 2014 – Apr 2015) Functional Role: Business Consultant, PM Situation: Recently indirect dealer compensation rate has been changed. The new rate is to pay 50% of the commission if handsets are sourced from national retailers. However the current settlement system cannot trace where the handsets are sourced from. Action: Implemented a daily batch job in Data Warehouse to retrieve the device serial numbers from national retailers and transfer them to ePay system. Result: The updated indirect dealer compensation is successfully applied; Sprint has reduced commission expenses by $6M/ year. Project Methodology: Waterfall Impacted Systems: Brightstar (Device warehouse), EAI, Data Warehouse, Epay (Payment vendor) AW Order Processing Enhancement (Aug 2014 – Apr 2015) Functional Role: Business Consultant, Project Manager Situation: NLAD(National Lifeline Accountability Database) requires additional validation step in some required States. Currently Sprint is losing 850 devices per month because we identify the approval results after devices are shipped to unapproved customers. Action:  Modified the current AW activation flow by adding additional validation transaction between Solix and Sprint for NLAD required States.  Fulfilment system will hold on to device shipment until NLAD approval is obtained. Result: Device shipment is on hold until NLAD approval is obtained. Cost savings from device loss: $420K/year. Project Methodology: Waterfall Impacted Systems: Web, EAI, Solix (Lifeline service vendor), Fulfilment Prepaid Retailer Promotions (May 2014 – Feb 2015) Functional Role: Business Consultant Situation: Sprint Prepaid could not launch retailer exclusive offers unlike competitors because devices were not traceable. Action: We delivered a solution to allow business to launch flexible promotions. In order to meet business urgent needs, we delivered in two work cycles with fast tracking. Result: Business is ready to launch flexible offers (retailer ID, device type, promo code, discount, service credit, etc.) Project Methodology: Agile, Waterfall Impacted Systems: Web, Sales Portal, Billing (Amdocs), Order Mgmt, EAI, DW, NMS, IVR AW Lifeline Flag Update (Aug 2014 – Jan 2015) Functional Role: Business Consultant, PM Situation: AW team reported a defect that the lifeline flag is not updated correctly during Care operations (cancellation or non-lifeline plan change). This causes FCC violation as well as losing service revenue. Action: We enhanced Amdocs logic to trigger lifeline flag update to Solix. Result: We fixed the gap (lifeline flag update) in Care operation. Now Compliant with FCC and prevent service revenue loss. Project Methodology: Waterfall Impacted Systems: Billing (Amdocs), Solix Lifeline vendor), EAI
  • 5. Ook (Anthony) Kim Project List 5/10 Red Venture DNC (Do Not Contact) API (Jul 2014 – Sep 2014) Functional Role: Business Consultant, Project Manager Situation: Prepaid was rolling out a Red venture service (3ry party online acquisition) in 3Q 2014. In a short time, vendor had a challenge to meet Do-Not-Contact (DNC) requirements. Action: We designed and developed a DNC solution to cover all DNC use cases with Red venture, EAI, and Gryphon. Result: Red venture successfully launched as planned in compliance with DNC requirement. Now vendor can perform VMU/Boost DNC certification check, register for temporary call-back consent, and register new DNC list against Gryphon. Project Methodology: Waterfall Impacted Systems: Web (Red Venture/ Telesales vendor), EAI, Gryphon (DNC Server) AW Solix API (Mar 2014 – Sep 2014) Functional Role: Business Consultant, Project Manager Situation: Solix experienced operational errors (e.g., reship) because of incorrect customer status shown on their system. Calls to Care and the Solix back office rework are both due to this problem. Action: We provided Solix with Sprint API to retrieve customer’s detailed information and update if necessary. Result: Solix is able to validate account information via API and this helps trigger accurate account update and orders. Call Deflection $141K: Solix Cost Savings: $240K/year. Project Methodology: Waterfall Impacted Systems: EAI, Web, Solix (Lifeline service vendor) AW FCC Inactivity Rule Update (Jul 2014 – Sep 2014) Functional Role: Business Consultant, Project Manager Situation: Assurance Wireless was not compliant with FCC inactivity opt-out rules. Action: We implemented the following inactivity rules in Data Warehouse.  SMS/text messaging should NOT count as usage (incoming or outgoing)  Incoming calls must be answered to count as usage (going to voicemail does NOT count) Result: AW is in compliance with FCC regulation and avoid fine. Project Methodology: Waterfall Impacted Systems: Data Warehouse Prepaid Referral Program (Jan 2014 – Aug 2014) Functional Role: Business Consultant, PM Situation: The prepaid launched a new referral program with a manual solution in Oct 2013. The daily batch file transfer solution caused two major problems: customers wait for a couple of days until they get validated for the program eligibility, vendor may perform incorrect operation with outdated customer info. Action: We replaced the batch solution with the automated real-time API solution. Result: The referral program participants are growing with this enhancement. Now vendor can perform accurate customer validation with real-time info. Project Methodology: Waterfall Impacted Systems: Web, EAI, RewardStream (Referral Program vendor), Base Mgmt
  • 6. Ook (Anthony) Kim Project List 6/10 Prepaid International SMS Rating Enhancement (Nov 2013 – Feb 2014) Functional Role: Business Consultant, Project Manager Situation: Virgin Mobile USA customers were being charged incorrectly for inbound int’l SMS with the new int’l plans and bolt-on’s. Manual crediting was issued periodically, but still drove customer’s complaints for not receiving messages due to insufficient account balance. Action: We updated Ericsson OCS rating engine to charge incoming int’l SMS correctly. Result: We eliminated the manual credit work and resolved bad customer experience of not receiving messaging due to insufficient account balance. Project Methodology: Waterfall Impacted Systems: Ericsson OCS, SCP, ETS AW Sprint Solix Data Sync Phase 2 (Oct 2013 – May 2014) Functional Role: Business Consultant, Project Manager Situation: the transition of VMU/AW to VDS platform (Amdocs), defects and gaps have been identified that caused account info discrepancy between Solix and Sprint. Failure to fix the discrepancy is violation against FCC regulations and it will put at risk Sprint’s ability to provide AW service. Action: We enhanced data exchange process with better error handling between Solix and Sprint. Result: We could avoid fines from Federal and State audit and secure revenue with accurate account information. Project Methodology: Waterfall Impacted Systems: Solix Web, Data Warehouse, EAI AW Plan Filtering by Zipcode (Dec 2013 – May 2014) Functional Role: Business Consultant Situation: AW team reported a problem that some AW subscribers were placed on a wrong State plan because we didn’t have a systematic plan filtering logic. This creates Lifeline program compliance issue as well as poor customer experience. Action: We implemented a filter to sort AW plans by zip code in Care and Order Mgmt system. Result: We prevent operation error by Care and insure compliance with State and federal regulatory requirements. Project Methodology: Waterfall Impacted Systems: Web, WAP, Billing (Amdocs), Care system, EAI, Order Mgmt Boost Reactivation Fee Removal (Dec 2013 – Mar 2014) Functional Role: Business Consultant, Project Manager Situation: Business decided to remove Boost reactivation fee in all activation channels (expecting 5% reactivation volume lift), but Best Buy reactivation required IT change. Action: We updated EAI logic to enable reactivation via BestBuy API. Result:  Business can enable or disable reactivation functionality in Best Buy.  5% Gross Add Lift Project Methodology: Waterfall Impacted Systems: BEAST, Order Mgmt, EAI, Fulfilment
  • 7. Ook (Anthony) Kim Project List 7/10 AW Sprint Solix Data Sync Phase 1 (Sep 2013 – Nov 2013) Functional Role: Business Consultant Situation: Since the transition of VMU/AW to VDS platform (Amdocs), defects and/or gaps have been identified that caused account info discrepancy between Solix and Sprint. Failure to fix the discrepancy is violation against FCC regulations and it will put at risk Sprint’s ability to provide AW service. Action: To avoid violations from immediate Federal and State audit, we manually fixed the discrepancy in Data Warehouse. The root cause fix was delivered in Phase 2. Result: We could avoid violation fines from Federal and State audit by Phase1. Project Methodology: Waterfall Impacted Systems: Data Warehouse Assurance Wireless Launch in California (Jan 2013 – May 2013) Functional Role: Business Consultant Situation: Sprint planned to launch Assurance Wireless in a new state, California in early 2013 where the largest marketing opportunities exist. However our system did not meet some of California lifeline requirements. Action: We aggressively analyzed California lifeline requirements and delivered the lowest cost solution option in May. Result: Assurance Wireless was successfully launched in California in 2013. Project Methodology: Waterfall Impacted Systems: Web, Mobile Web, Billing (Amdocs), Fulfilment, IVR, MDS, Order Mgmt, Acxiom, EAI, Ericsson OCS, Brightpoint AW Plan-Portfolio Update (Oct 2011 – May 2012) Functional Role: Business Consultant Situation: Assurance Wireless was lacking some market segments (unlimited offer & base text offer) and this would lead to risk around Gross Ads, churn and revenue in 2012. Action: We successfully completed two AW projects on time in PPD12.2 by following RMM standards. Result:  Free 250 text feature is available in Assurance Wireless.  Unlimited offer is available in Assurance Wireless. Project Methodology: Waterfall Impacted Systems: Web, WAP, Telcordia Rating, Web Logic, Siebel Care, UEG(Messaging), IVR, Telespree VMU Security Question Enhancement (Dec 2011 – Mar 2012) Functional Role: Business Consultant, PM Situation: The legal team reported that Virgin Mobile USA was violating FCC regulations in regards to customer's secret question and about to face a regulatory fine if we didn't fix by Mar 2012. Action: We aggressively gathered the requirements during holiday season and successfully fixed the problem on time. Result: With the successful deployment and migration job, we avoided a regulatory fine from FCC. Project Methodology: Waterfall Impacted Systems: Web, Sales Portal, Retail API, Siebel Care
  • 8. Ook (Anthony) Kim Project List 8/10 Other Projects and Activities Functional Role Project & Activity Details (Mar 2012 – May 2013) Business Analyst / Sprint Prepaid PVDS (Prepaid Value Delivery System)  Managed business/system functional requirements for migrating from the old legacy Virgin Mobile platform (BEA/Siebel) to the new platform (Amdocs/Ericsson).  Responsible for Voice and Data lane of the program.  As a result of this project, all Sprint prepaid brands (Virgin Mobile USA, Assurance Wireless, Boost Mobile) are migrated to one convergent platform. (Nov 2010 – Jul 2011) Project Manager/ Virgin Mobile USA VMU Real-time Replenishment (RTR)  Worked with Boost Mobile Sales Operations team to introduce RTR (Real-time Replenishment) to Virgin Mobile USA. RTR is an alternative PIN-less replenishment product that resolves many of the shortfalls of PIN-based replenishment products.  Successfully launched RTR in Virgin Mobile. (Nov 2010 – Jul 2011) Project Manager/ Assurance Wireless Multi-handset Offer in Assurance Wireless  Gathered business requirements to launch premium handsets in AW.  Designed a technically feasible solution and reviewed with cross-functional teams (business, legal, and development).  Successfully delivered multi-handset offers available for both existing (upgrade) and new subscribers (Mar 2011 – Jul 2011) Project Manager/ Sprint CPNI Customer Notification on Account Activities  Sprint was not fully compliant with CPNI regulations in notifying customers of the account information creation and changes.  Worked with base mgmt team and delivered CPNI compliant messaging solution. (Oct 2010 – Mar 2011) Business Consultant/ Assurance Wireless Assurance Wireless Launch in Payment Required States  Gathered State requirements to launch Assurance Wireless service in “Payment required” States (Skin in the Game).  Updated the offer portfolio based on the State filtering logic. (Oct 2010 – Dec 2010) Business Consultant/ Sprint Prepaid Sprint Prepaid Development Life Cycle  Defined and documented Sprint prepaid development life Cycle (from concept to deployment) based on IBM RMM (Requirements Management Methodology).  Presented and reviewed with Account Management, Architecture, Fiscal Finance, and business unit. (Jan 2007 – Mar 2010) OSS/BSS System Engineer, Solutions Architect / Helio Helio OSS/BSS Project Management ( Corporate Release V2.0.4, V2.1, V3.0.1, V3.0.2)  Created technical requirement documents  Managed development projects in conjunction with the development vendors  The projects include “Helio Family Plan”, “Mobile to Mobile”, “Promotion Rating”, “Mediation Auditing Tool”, etc.
  • 9. Ook (Anthony) Kim Project List 9/10 Functional Role Project & Activity Details (May 2005 - Dec 2006) Technical PM / Openwave Openwave Project Management (Browser V6 & v7, Magic4 Messaging)  Managed Openwave Mobile Web Browser and Messaging Client development projects for handset manufacturers.  Managed MIDAS (V7-based application environment for mobile handset) development project that allows users to write mobile applications simply using XML and ECMA Script.  Collaborated with Quality Assurance team to validate that software meets feature sets and industry standard (W3C).  Provided Technical Guidelines to Customers (Device Manufacturers & Carriers)  Clients: Pantech & Curitel, SKTT, KTFT, VK, etc. (Nov 2005 - Dec 2005) Tech Sales Engineer/ Openwave Technical Consulting for KTF Next Generation Browser  Led Proposal TFT team and Analyzed KTF Technical RFP  Secured KTF KUN3.0 Browser Project (Dec 2005) (Oct 2005 - Dec 2005) Tech Sales Engineer/ Openwave Technical Consulting for Pantech UMTS Browser  Introduced Openwave’s Latest Browser(V7)to Pantech  Analyzed Vodafone Europe Requirements  Secured V7 Project with Pantech (Jan 2006) (Oct 2004 - Apr 2005) OSS Lead Engineer / nTels USA Settlement/Mediation Project (Helio/EarthLink)  Technical Requirement Analysis  Product Presentation to Dev Partners & Customers  Solution Architecture Design  Used Skills: (Server) C++, Oracle, Sun Cluster (Client) OA&M, Java, JSP, WebLogic (Apr 2004 - Sep 2004) Software Engineer / nTels USA Market Analysis and Technical Consulting  Channel/Customer Development Sales Support (T-Mobile, IBM, Bearing Point, etc)  Product Presentation & Demonstration  Competitors’ Product Research and Analysis (Feb 2004 - May 2005) Software Engineer / nTels Billing & OSS World Technical Essay  Documented and submitted nTels product details and technical essay to Telestrategies  Nominated as Finalist in two Categories: <Innovative Achievement>, <Best Mediation> in Billing & OSS World 2004 Excellence Award  Awarded <Best New Product> in Billing & OSS World 2005 Excellence Award http://www.ntels.com/en/news-20050516/ (Feb 2004 - Mar 2004) Software Developer / nTels nTels Live Demo System Project  Prepared a Demo System of Mediation Product in Linux platform for Training / Presales purpose  Designed Demo Scenarios (Simulation, Training)  Used Skills: C++, Oracle, Redhat Linux (Jan 2004 - Feb 2004) Software Engineer, PM / nTels PT Telkom, Indonesia, “Data Prepaid System” Project  Supported Tech Presales and Product Demo & Presentation  Prepared Proposal and Performed Requirement Analysis  Secured Mediation & Packet Prepaid System Projects  Project Management in Phase1
  • 10. Ook (Anthony) Kim Project List 10/10 Functional Role Project & Activity Details (Aug 2003 - Nov 2003) Software Engineer, PM / nTels APBW Taiwan, “Flexible Data Charging System” Project  Proposal Presentation and Requirement Analysis (SOW)  Project Management (Implementation, Acceptance Test, Operation Training, Maintenance)  Used Skills: (Server) C++, Oracle, Perl, Altibase MDB, Socket Programming, MC/SG, HP-UX (Client) OA&M, Java, JSP, TomCat (Mar 2002 - Apr 2003) Software Developer/ nTels Enterprise Web Solution Projects ENCAR.COM (SK), HOMESTEAD.COM (Hitel), ITOVA.COM (Conic Korea)  Designed and developed enterprise Web site (encar.com The largest online marketplace for car shoppers and sellers in Korea)  Used Skills: Servlet, Java, JSP, XML, Oracle, Unix, JRUN, WebLogic (May 2003 - Aug 2003) Telecom Consultant / nTels Billing Consulting for “Convergent Billing Improvement” (SK Telecom)  Award-winning consulting project in SK Telecom  Billing/OSS System As-Is Analysis  As-Is & To-Be Model Design (Revenue Assurance & Work Flow)  Consulting Report Presentation (Mar 2003 - May 2003) Software Developer/ nTels AAA Inbound Roaming System Design (SK Telecom)  Solution Architecture and Module Design based on Roaming carrier’s requirements (KDDI and China Unicom)  Used Skills: (Server) C, Oracle, SunOS (Client) OA&M, Java, JSP, TomCat (Apr 2003 - May 2003) Software Developer/ nTels “Real-Time Packet Service Gateway” System Design (SK Telecom)  Radius Data Analysis  Real-time Content-based Packet Charging Solution Design  Used Skills: Sniffer, SmartBit, C++ (Sep 2001 - Feb 2002) Software Developer/ nTels Data Threshold Management System for TTL User (SK Telecom)  Data Threshold Management Solution Design for Real-time Processing (Interim Data Handling, Multi-session Handling)  Used Skills: (Server) C, Oracle, Socket Programming, MC/SG, HP-UX (Client) OA&M, Java, HTTP, TomCat (Sep 2001 - Dec 2002) Software Developer/ nTels CDMA2000 1X IP Packet Mediation System (SK Telecom)  CDMA 2000 1X, EV-DO IP Mediation System  Used Skills: (Server) C, Oracle, XML, Shared Memory, Socket Program, MC/SG, HP- UX (Client) OA&M, Java, HTTP, TomCat (Aug 2001 - Sep 2001) Software Developer/ nTels Mobile Content Development  Developed Stand-alone / Network Applications for JVM embedded Terminals  Used Skills: Java, JVM, XCE Emulator