Social Business: What Are Companies Really Doing? - Survey Questions and Answers

In collaboration withRESEARCH REPORT 2012 FINDINGS FROM THE 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECT Survey Questions & Responses Read the full online report “Social Business: What Are Companies Really Doing?” at sloanreview.mit.edu/socialbusiness2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 1To what extent do you agree that each of the following accurately describesyour organization?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 2What are the primary challenges facing your organization over the next 2years?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 3How importantdo you thinksocial softwarewill be to yourorganization’ssuccess inmeeting thefollowingchallenges overthe next twoyears?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 4Which of the following best describes your own use of social software tocomplete daily tasks for your job?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 5Which of the following best describes your own use of social software forpersonal purposes?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 6What devices do you use to access social software? (Please rank top3 in order of signiﬁcance.)Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 6AHow has mobile technology affected your use of social software for personaland business use?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 7How important do you considersocial software to be to yourorganization?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 8How important are social software to your organization’s activities in thefollowing externally facing areas?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 9How importantare socialsoftware to yourorganization’sactivities in thefollowinginternallyoriented areas?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 10How do you ﬁnd expertise in your organization? (Please check all that apply.)Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 11How importantare each of thefollowing for youto do your jobsuccessfully?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 12What factors do you see facilitating the adoption of social software in yourorganization?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 13What internal barriers, if any, do you see impeding the adoption of socialsoftware in your organization?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 14What external barriers, if any, do you see impeding the adoption of socialsoftware in your organization?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 14AHow strongly do you agree with the following statements?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 15How important is each of the following as a source of new social-relatedinitiatives?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 16How does your organization support social business initiatives?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 17To what extent does your organization incorporate externally collected datafrom social software into its business practices and systems (e.g., enterprisesystems, including CRM or ERP)?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 18What is the highest level / rank of the individual whose job it is to oversee /manage your organization’s social business initiatives?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 19To what extent doeach of the followingfunctional areas drivethe use of socialsoftware within yourorganization?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 20What are the main reasons employees participate in social business activitiesat your organization?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 21What best describes the level of your organization’s social business initiativeswith each of these audiences in the past year?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 22What metrics does your organization use to determine the success of internalsocial business initiatives?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTQUESTION 23What metrics does your organization use to determine the success ofexternally facing social business initiatives?Read the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

MIT SLOAN MANAGEMENT REVIEW 2012 SOCIAL BUSINESS GLOBAL EXECUTIVE STUDY AND RESEARCH PROJECTDEMOGRAPHIC QUESTIONSRead the full report at sloanreview.mit.edu/socialbusiness2012 © Massachusetts Institute of Technology, 2012

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Social Business: What Are Companies Really Doing? - Survey Questions and Answers

by MIT Sloan Management Review on May 30, 2012

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