SlideShare a Scribd company logo
1 of 10
Table of Contents 
• Audience Location 
• All Referrals 
• Audience Engagement Flow 
• Mobile Traffic Behaviour 
• Traffic Sources 
• Social Media Traffic 
• Site Content Trends 
• Page Bounce Rates
Audience Location 
Audience Location 
Go to: Audience > Location 
• Looking at this report will help 
you understand your customers movements. 
• Not all customers search in the location 
where they buy from.
All Referrals 
All Referrals 
Go to: Acquisition > All Referrals 
• This area shows what websites people came from 
to get to your websites 
• If running a Google Display AdWords campaign 
some referrals can be coming from your ads 
• Rectify this problem by linking your AdWords 
campaign to your Google analytics
Audience Engagement 
Audience Engagement Flow 
Go to: Audience > User Flow 
Great visual of the customer journey 
Important metrics to track 
Go to: Audience > Overview 
• Sessions – Multiple Visits 
• Users – Unique Visitors 
• Page views – average pages viewed 
• Bounce Rate – Not going to another page
Mobile Traffic Behaviour 
Mobile Traffic Behaviour 
Go to: Audience > Overview > Mobile 
• Better bounce rates indicate a better mobile user experience 
• Understand what devices are worth optimising for
Traffic Sources 
Traffic Sources 
Go to: Acquisition> Location 
• Determine the strengths and 
weaknesses of an online marketing 
campaign 
• Increase ROI understand what working 
• Keep in mind some of these traffic 
sources might assist other clicks
Social Media Traffic 
Social Media Traffic 
Go to: Acquisition> Social > Overview 
• This metric identifies the top social media referrals 
and can help you target your social marketing. 
• Set up goals and track how likely your customers 
will convert in to a sale.
Site Content Trends 
Site Content Trends 
Go to: Behavior > Site Content > All Pages 
• Understand what content is driving traffic 
• Check what products are searched more 
• Use in page analytics to see where 
customers are clicking 
• Segment data find out what devices people 
use to view different pages
Page Bounce Rates 
Page Bounce Rates 
Go to: Behavior > Overview 
Bounce Rate is the percentage of single-page 
sessions (i.e. sessions in which the 
person left your site from the entrance 
page without interacting with the page). 
There are a number of factors that 
contribute to your bounce rate. 
Eg. Came to a page and didn’t click 
through to another page on your 
websites.

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Google analytics 101

  • 1.
  • 2. Table of Contents • Audience Location • All Referrals • Audience Engagement Flow • Mobile Traffic Behaviour • Traffic Sources • Social Media Traffic • Site Content Trends • Page Bounce Rates
  • 3. Audience Location Audience Location Go to: Audience > Location • Looking at this report will help you understand your customers movements. • Not all customers search in the location where they buy from.
  • 4. All Referrals All Referrals Go to: Acquisition > All Referrals • This area shows what websites people came from to get to your websites • If running a Google Display AdWords campaign some referrals can be coming from your ads • Rectify this problem by linking your AdWords campaign to your Google analytics
  • 5. Audience Engagement Audience Engagement Flow Go to: Audience > User Flow Great visual of the customer journey Important metrics to track Go to: Audience > Overview • Sessions – Multiple Visits • Users – Unique Visitors • Page views – average pages viewed • Bounce Rate – Not going to another page
  • 6. Mobile Traffic Behaviour Mobile Traffic Behaviour Go to: Audience > Overview > Mobile • Better bounce rates indicate a better mobile user experience • Understand what devices are worth optimising for
  • 7. Traffic Sources Traffic Sources Go to: Acquisition> Location • Determine the strengths and weaknesses of an online marketing campaign • Increase ROI understand what working • Keep in mind some of these traffic sources might assist other clicks
  • 8. Social Media Traffic Social Media Traffic Go to: Acquisition> Social > Overview • This metric identifies the top social media referrals and can help you target your social marketing. • Set up goals and track how likely your customers will convert in to a sale.
  • 9. Site Content Trends Site Content Trends Go to: Behavior > Site Content > All Pages • Understand what content is driving traffic • Check what products are searched more • Use in page analytics to see where customers are clicking • Segment data find out what devices people use to view different pages
  • 10. Page Bounce Rates Page Bounce Rates Go to: Behavior > Overview Bounce Rate is the percentage of single-page sessions (i.e. sessions in which the person left your site from the entrance page without interacting with the page). There are a number of factors that contribute to your bounce rate. Eg. Came to a page and didn’t click through to another page on your websites.