Love2reward
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  • 1. “ More than 5,000 UK businesses choose Love2reward to help them recognise high-achieving employees, motivate those who need a challenge, incentivise customers or reward responses to research studies. As one of the largest providers of incentive and reward solutions in the UK, we are specialists in performance improvement and have been providing market-leading reward management products and services for over 20 years. Our core commitment and philosophy is to provide ultimate choice, value and flexibility, whatever your budget. With this in mind, we have invested heavily in a unique, in-house IT infrastructure ‘flexecash’. This allows us to cost-effectively issue and process pre-paid cards – such as our latest Love2shop and Love2choose gift cards - and to become an acquirer in a similar manner to Visa and Mastercard. So whether you want to utilise the power of the gift cards supported byChris Hartley, Business Development Director flexecash, the UK’s largest multi-retail gift voucher (Love2shop), administer your programme via our sophisticated online reward management system (VIP) or tailor make and customise a reward package to suit your individual needs, I firmly believe we have the solution! ” I hope you enjoy reading more about what we have to offer. 0845 077 7709 / www.love2reward.co.uk
  • 2. motivation incentives rewards…
  • 3. inspire succeed rewardReward & recognition Staff Incentives Customer Incentives Customer LoyaltyLack of recognition from managers is the most Give your employees a reason to go above and beyond to A well-delivered incentive scheme is the most effective Everyone appreciates that retaining existing customerscommon reason given for leaving a job. But there are make your business stand out from your competitors’. We way to encourage sales from your trade clients or is best business practice and that a well run loyaltymany ways to ensure this doesn’t happen. Reward will help you introduce an effective incentive programme, consumers. We will give you expert advice on the best scheme can be more cost-effective than re-acquisition.your staff for loyal service, going-the-extra-mile, give you advice on improving staff motivation during incentives for customer acquisition, help you motivate We have the mechanics and experience required to helpmaking suggestions, regular attendance, achieving difficult trading conditions and show you the best way to external sales teams and show you how to deliver you implement an effective retention policy.sales targets, project completion… the list is endless. motivate underachievers, high performers and teams. successful consumer sales promotions. From multi-option gift cards and vouchers to online points platforms, we have a solution that will quickly and cost effectively make your reward and incentive initiatives become a reality.
  • 4. The power behind the cardThe incentive and reward market is evolving. Corporate buyers and end recipients are morecomfortable purchasing, activating and spending via gift cards than ever. So we’re evolving too.We’ve created flexecash, an in-house IT infrastructure which allows us to not only issue and processpre-paid gift cards, but to become an acquirer in a similar manner to Visa and Mastercard.It’s one of the biggest investments in our history which will provide a platform for our business clientsto reward and incentivise their staff and customers for years to come.Already, major high street brands such as Debenhams, Comet, Bhs, River Island, HMV and New Lookare able to accept our flexecash cards - with many more stores set to join us in the coming months.
  • 5. The groundbreaking development of flexecash has seen the creation of Park Card Services Ltd, a new division which is Authorised and Regulated by the Financial Services Authority (FSA) to issue E-Money. Regulated Reputable Innovative As a regulated firm, we are required to meet standards As experts in the corporate reward and incentive market, Our unique new IT infrastructure allows us to create flexible set out in the FSA handbook of Rules and Guidance. we have built on the great reputation of our market- and cost-effective schemes to suit the requirements of an We recognise that fair treatment of our customers is leading paper gift vouchers to develop a modern and ever-expanding, diverse range of clients. about adding value to the service we offer and exciting range of pre-paid gift cards. establishing a culture of fairness and of understanding the customers’ needs.
  • 6. The Love2shop gift card is your recipients’ passport to high street shopping. Its the gift card alternative to the UKs leading multi-retail paper voucher, and once activated, the card can be spent instantly as full or part payment in a fantastic range of major stores. The card is powered by our secure, in-house flexecash platform, and with no set up fees, load fees, annual maintenance charges or management fees, it offers significant savings compared to other pre-paid multi-option cards. Accepted at: BHS, Comet, Debenhams, Ernest Jones, HMV, H. Samuel, Leslie Davis, Matalan, New Look, River Island, Peacocks and Wilkinson, with the mix of The high street gift card accepting retailers growing all the time. For a current, full list of retailers visit www.flexecash.comOne card - where will you choose to spend it? • No card costs or load fees to the corporate client • Authorised and regulated by the FSA • Cards can be sent out live or inactive • Variable card values • All cards can be reloaded • Personalisation options
  • 7. Competitive Flexible Secure TailoredWith no set up fees, load fees, annual maintenance Love2shop gift cards can be loaded with any value and do Your gift cards can be sent out inactive and activated If you wish, we can personalise Love2shop gift cards andcharges or management fees, the Love2shop gift card not have to fit to a pre-set denomination. This enables you upon receipt via an automated phone service or online. carriers to reflect your corporate identity or campaignoffers significant cost savings to your business to specify different reward amounts for each recipient. You This means your fulfilment and postage charges can be theme*. And unlike with other pre-paid multi-optioncompared to other pre-paid multi-option cards. Plus, can even reload your recipients’ gift cards, meaning reduced because secure postage is not required for cards on the market, we can restrict the number ofdepending on your order value, we may also offer you multiple rewards to the same person do not require inactive cards. Also, if your recipient’s gift card is lost or redeemers on your Love2shop gift card. So if you wanta discount on load values to enable a bigger proportion additional cards - providing postage and time savings. stolen, the card can be blocked and re-issued*. your recipients to spend their gift card on clothing, weof your budget to be allocated to your rewards. can restrict the card to clothing retailers only. *Charges may apply
  • 8. Please all of the people all of the time with a gift card that offers total choice and flexibility. The Love2choose gift card allows you to provide an unrivalled recognition scheme to your employees and customers with a pre-paid gift card that puts them in the driving seat. It’s built on the same flexecash platform as the Love2shop gift card, offering instant in-store spending power. Recipients can also choose to ‘swap’ the value on their card for gift cards and vouchers from a wide range of additional retailers. Accepted at: BHS, Comet, Debenhams, Ernest Jones, HMV, H. Samuel, Leslie Davis, Matalan, New Look, River Island, Peacocks and Wilkinson, with the mix of One card, a world of choice accepting retailers growing all the time. For a current, full list of retailers visit www.flexecash.com The value on the card can also be exchanged for a great range of single store gift cards and vouchers at www.love2choose.co.ukOne card - a world of choice • No card costs or load fees to the corporate client • Authorised and regulated by the FSA • Cards can be sent out live or inactive • Variable card values • All cards can be reloaded • Personalisation options
  • 9. “ Our staff are key to our continued success and it’s important that their contribution and loyalty is recognised, so we present anyone reaching either 5, 10, 15 or 20 years service with a certificate and a Love2choose gift card for between £75 and £250 depending on the length of service. Love2choose gift cards are ideal for us – they’re extremely flexible and allow the recipient to browse online and select from a fantastic choice of rewards. So people can opt for something that meets their individual needs at the time. For example one person recently chose to purchase a bicycle and another treated his wife to an exciting evening out. Love2reward respond to my needs in a timely and friendly manner and I feel I get a personal service. I’d recommend them to anyone looking to set up an employee engagement scheme. Nicola Barker-Wyatt, UK Marketing Communications Manager - GSH Group“GSH Group rewards long service with Love2choose” ” GSH Group is a leading provider of technology-driven facilities and energy management solutions to businesses across the UK, Europe and US. One card, a world of choice
  • 10. Show your outstanding employees or biggest customers how much you appreciate them with a gift card that is truly personal. The Love2travel gift card provides access to an ATOL bonded travel agency for all of their £100 holiday and travel requirements. It takes the hassle out of organising travel incentives and allows your recipients to be in control of where they want to go. For an extra personal * This is a single use card touch we can even personalise gift cards and carriers to reflect your company’s branding. Your own personal travel service Booking your holiday or short break with your Love2travel card couldn’t be easier. With access to over 200 travel companies we’re sure our knowledgeable staff can find you the perfect break for the UK, Europe or worldwide. Our range of products is not just limited to 7 and 14 day packages abroad, and can be tailored to your needs with anything from flights and accommodation, through to multi centre, cruise and ski itineraries, and for piece of mind we are fully ATOL bonded for your protection. What’s more, we can book those travel extras, which make your holiday special, such as airport hotels with parking, executive lounges, resort transfers, car hire – practically anything you need. So start your holiday early and let us do the work. To book with over 200 travel companies call us first on 08450 77 4444 Can be used towards: package holidays, UK breaks and theme parks, flights, cruises, hotels, car hire, airport parking, insurance and much more. Choose from over 200 travel companies, 300 airlines and over 200,000 hotels worldwide.One card - unlimited travel and holiday options • Fully ATOL protected • Use the card as full or part payment • Access to over 200 travel companies • Book extras like transfers and car hire • Choose packages or tailored travel plans • Dedicated travel experts on hand to help
  • 11. “We want to give our employees the best rewards and “ Our annual rewards evening is the hottest ticket on the PizzaExpress calendar where we use Love2travel gift cards to recognise employees’ exceptional effort and achievement. Each year we give a number of awards to recognise our teams. In each category the recipient is given either a £1,000 or £1,500 Love2travel Love2travel gift award. The nature and value of these rewards gives the recipient a vast choice in terms of destination and the booking process is so simple. cards fit the bill” Jemma Patterson, PA to the HR Director - Pizza Express ” More than 9,000 PizzaExpress team members across 350 locations in the UK and Ireland are eligible for their many initiatives, from locally-run restaurant rewards such as meet and greet schemes, to restaurant support heroes at head office.
  • 12. Choosing the ideal gift voucher to reward or incentivise your staff and customers can be difficult. But it needn’t be. Love2shop – The high street gift voucher caters for everybody. It is the UK’s leading multi-retail gift voucher, accepted at over 85 major retailers with more than 20,000 stores UK wide. This means you don’t have to worry about your recipient’s personal tastes – they have the freedom of the high street. Accepted at 85 leading retailers including…One voucher -thousands of places to spend it For the full list of redemption options, visit: www.love2reward.co.uk/shop
  • 13. “ Love2shop - The high street gift voucher has proved to be the perfect way to reward exemplary staff attendance and promote employee loyalty to our 1,300-strong workforce. We have markedly reduced staff absenteeism by offering six-monthly rewards of £50 in vouchers to ever- present employees. We also feel it’s important to add an element of excitement to a reward scheme like this - offering ‘instant rewards’ that can be won in the short- term as well as the longer-term - so we run a monthly attendance lottery where five staff members with no absences in the previous month are selected to win £100 in vouchers. This scheme is having a very positive impact on our business as people really are keen to qualify to receive Love2shop vouchers – they can be The ExtraCare Charitable Trust operates 28 supported spent in over 85 different retailers so there’s something for everyone! housing schemes and retirement villages throughout the greater Midlands area and the North Kathy James, HR Administrator - The ExtraCare Charitable Trust“We slashed staff absences using Love2shop – The high street gift voucher” ”
  • 14. Can be used in store atall of the following retailers…The list of retailers is growing all the time -see flexecash.com for current detailsUse in store at Exchange online for vouchers for Early Learning Centre, HMV, Comet, Waterstones, JJB Sports, Halfords, DW Sports Fitness, Iceland, Bensons for Beds, Birthdays, American Golf, Optical Express, Allied Carpets, Ryman, Clinton Cards, Boots Opticians, Semichem, Walmsley’s, PC World, Currys, Lakeland, Amazon, Toys R us, Pure Party, Burton, River Island, New Look, Dorothy Perkins, Warehouse, Peacocks, Evans, d2 men & women, La Senza, Bonmarche, Shoe Zone, Brantano, Miss Selfridge, Bensonshoe, Stead & Simpson, Priceless Shoes, Barratts, Select, Top Shop, Top Man, Internaçionale, Wallis, Littlewoods Clearance, Austin Reed, Harvey Nichols, Schuh, Blue Inc, Principles (at Debenhams), Faith (at Debenhams), Ernest Jones, Beaverbrooks, H. Samuel, Goldsmiths, Watches of Switzerland, Mappin & Webb, Lesley Davis, Mothercare, Adams, Ethel Austin, QS, Argos, Marks and Spencer, John Lewis, Debenhams, House of Fraser, Boots, W H Smith, Matalan, Bhs, T J Hughes, Wilkinson, Superdrug, Instore, £-stretcher, Robbs, Joplings, Lewis’s, Littlewoods Clearance, Homebase, Focus DIY, Robert Dyas, FADS, General George, Au Naturale, The Linen Warehouse, Yorkshire Linen, B&Q, Iceland, Bella Italia, Café Rouge, Planet Hollywood (London), Hard Rock Cafe, Laithwaites, Warehouse Wines, The Gourmet Society, Starbucks, Alton Towers, Marriott Hotels, Champneys, Ten Pin, Madame Tussauds,The list of retailers is growing all the time - Legoland, Warwick Castle, Blackpool Pleasure Beach, Thorpe Park, Chessington World, of Adventure, Hastings Hotels, Lightwater Valley, Wookey Hole Caves, Brean Leisure Park, Silverstone Rally School, DW Sports Fitness, Spafinder, Red Lettersee flexecash.com for current details Days, Theatre Tokens, National Gardens, Toni & GuyCan be usedwith over 200 UKand worldwidetour operators
  • 15. simply more choiceSingle store vouchers Corporate experiences Corporate giftsIf you’re in tune with your employees’ or customers’ Motivate your employees with a unique team building day Corporate gifts are ideal for staff reward & recognition ortastes and want to reward them with a gift voucher or reward them for meeting sales targets with a unique as an appreciation of customer loyalty. Choose from a widefrom a specific retail outlet, we offer a wide range of group experience. From paintballing and rafting to driving variety of corporate gifts including flowers, wine &single store vouchers and gift cards. Choose from the and hot air ballooning, we offer activities to suit every taste champagne including Moet & Chandon, a full range oflikes of Argos, Debenhams, M&S, John Lewis, Arcadia and budget. We can even provide discounts for group hampers, beauty gifts, baby to junior, or electrical itemsGroup, House of Fraser, National Garden Vouchers, bookings and help organise your teams travel and hotel like a Bose SoundDock or Bose headphones. We are sureAsda, Spa Finder, Theatre Tokens, Amazon and more. accommodation. For the complete range of experiences, youll find the perfect gift for your staff or customer reward. visit: www.love2play.co.uk
  • 16. services
  • 17. onlinemanagementChoosing the right reward for your employees or customers isparamount. But having a system in place that takes away the hassle ofrunning it all really makes a difference. That’s why we offer secure,reliable and cost effective online platforms that let you easily deliver,monitor and report on any campaign. puts you in control…
  • 18. … gives you the flexibilityIt has always been our objective to tailor our solutions to match ourclients’ reward scheme requirements. But the question we’re asked mostoften is how our clients can manage things themselves quickly, easilyand most of all, cost effectively. That’s why we developed two onlinemanagement systems that put our clients in control.Agility - Online Account ManagementControl and manage your reward programme using Agility - a secureonline portal that lets you order a range of gift cards, flowers and giftsand have them delivered to any UK address. It offers an easy way for youto keep track of your invoices and available credit spend/limit, and youcan even put messages on your deliveries for an added personal touch. Purchase gift cards and vouchers direct from our website View invoice details and available credit spend/limitAgility Plus - Online Scheme ManagementAgility Plus is our complete scheme management package which offersa brandable web portal with the ability to set up multiple ordering pointswhilst retaining full budgetary control. You can set up in-depth reports bycost centre, department or individual as well as running tax, sales andredemption reports. It’s particularly good for those wishing to rewardlarge numbers of employees or establish a customer loyalty scheme. Online reward schemes have never been so simple Personalise your web portal with company branding Manage budgets, reports, purchases and invoices
  • 19. “ We signed up to Agility as soon as it was launched, in the expectation that it would speed up the transaction process and allow us to improve on the service we ultimately offer our customers – and it certainly has. We previously ordered via fax, which required orders being placed by 11am each day to ensure delivery to us the following morning. Effectively that only gave us two hours trading each day, because if a customer placed an order after 11am, we had to wait 48 hours for the delivery to arrive. With Agility, the whole process is completed online and as long as we close the order before 3.00pm, then next day delivery is guaranteed. This means we’re able to offer improved customer service, and we benefit from a simplified, streamlined ordering procedure. Terry Harvey, C.E.O. - Charity Gift Vouchers ” Charity Gift Vouchers supports UK registered charities by allowing voucher purchasers the opportunity to ‘gift’ 3% of their voucher purchase value to the charity of their choice. Every year some 2,500 charities benefit from and share in more than £100,000 donated through“Agility dramatically improved Charity Gift Vouchers. our customer service”
  • 20. Run your recognition programme using a simple and secure online system that’s totally branded with your company’s identity. VIP enables you to manage incentive campaigns through a straightforward online portal where participants earn virtual points and can redeem them for thousands of online rewards. VIP is ideal for employee recognition, customer loyalty and sales incentives alike and you can offer participants everything from vouchers and experiences to holidays and home-delivered gifts. VIP (Virtual Incentive Points)The complete onlinereward schemeFeatures include: unique ‘wish list facility’, the ability torun multi ‘sub campaigns’ alongside the mainprogramme, online questionnaire facility, league tablefunctionality and easy to use programme monitoringand reporting suites.
  • 21. “ We operate a large-scale call centre where staff retention and attrition rates are key issues. So we decided to streamline our reward strategy using the VIP scheme. Love2reward tailored the online platform so our users see it as a UKFIS-branded product known as The Fortis Points Scheme. VIP is a complete package - an online points banking system with all the rewards already selected and featured. We administer the scheme ourselves, awarding virtual points to employees through a range of incentives such as long service awards, employee of the month and good attendance recognition. With a unique login and password employees can access their points bank at any time and choose from over 2,000 online rewards including gift vouchers, experience days, electrical products, wine and flowers. The scheme has been extremely successful - attrition rates have reduced on Fortis Insurance Solutions is a leading provider of last year, we’ve seen savings on our recruitment costs and much personal and professional insurance products in the UK. improved attendance. We are delighted. ” Andy Woodbridge, Management Development Coach - Fortis Insurance Solutions“VIP solved our recruitment and retention problems” VIP (Virtual Incentive Points)
  • 22. big benefits at little cost Give your workforce access to a great range of discounts at very low cost to your business with the Everyday Benefits scheme. It’s an easy-to-set- up voluntary benefits package that will keep your employees motivated and make your recruitment packages more attractive – you will become an employer of choice. The ‘Everyday Benefits’ website can be linked directly to your intranet or be designed and tailored to your company’s branding. And if your employees don’t have online access we will provide a summary benefits catalogue, which can also be branded if necessary.Your staff have access tofantastic savings on• High street shopping and gift vouchers • Home and motoring• Food and entertainment • Health and leisure• Holidays in the UK and abroad • Green and ethical products
  • 23. “ Our research has found that companies with up to 350 staff want to provide voluntary benefit schemes for their employees but very often find the cost prohibitive. 70% of our existing customers fall within the 1-350 employee category and there is a lack of low-cost schemes such as ours in the market today. Therefore we have designed Everyday Benefits to be completely accessible to companies of all sizes. It can be set up for use by employees either online or offline and is completely flexible in terms of content. And unlike conventional reward and benefits providers which make their income from charging a substantial fee to run such schemes on behalf of employers, Love2reward principally benefits from getting more of our gift vouchers and cards into the market. The fees then become a less significant part of our cost base and we pass this benefit onto the employer, so everyone wins.Martin Cooper,Sales and Marketing Manager - Love2reward“Everyone wins with Everyday benefits” ”
  • 24. spend your Love2choose gift card instore at New retailers are joining us all the time so for an up to date list please visit www.flexecash.com Or exchange it online at Love2choose.co.uk for vouchers from: Love2shop, Love2travel, M&S, Argos, Dixons Group, Amazon, Toys R Us, Debenhams, House of Fraser, John Lewis, B&Q, Harvey Nichols, Theatre Tokens, National Gardens, Starbucks, Lakeland, Austin Reed, Arcadia (accepted at Top Shop, Top Man, Burton, Evans, Dorothy Perkins, Wallis and Miss Selfridge), Spa Finder, Tenpin. Plus flowers, gifts, experiences and hampers. This card must be activated before use at www.flexecash.com employee reward card 633827 01123 1234123 4 EXPIRES END 05/12 000 To activate card, please visit www.flexecash.comother servicesDelivery Wallets PersonalisationAs we deliver around £250million in vouchers each year, For truly effective motivation, once rewards have been Adding that personal touch to your reward presentationwe know a thing or two about providing great service. All earned in any incentive program they should be lets your recipients know they matter to you. Whether youfulfilment work is carried out in-house which means presented in the right way. Thats why we’ve developed choose to personalise your voucher wallets, putyour gift vouchers and gift cards are being sent direct high quality voucher wallets for you to present your gift messaged insertions in with vouchers, or includefrom us to you or your recipients. So whether its the vouchers in. We can create bespoke wallets that reflect personalised letters, it shows you care. Our experts canbulk supply of gift vouchers to a central point or fulfilling your brand or produce branded inserts to go into our help you write the perfect message too.orders to thousands of individual home addresses, we existing gift wallets.will make it happen.
  • 25. “Love2reward delivers “ After 20 years in operation our rewards programme was recently re- branded to Best Western Rewards. And just a few months after our portfolio expanded to include leading high street gift vouchers, they are now proving to be one of the most popular rewards. As a result, the fulfilment task grew to the point where Best Western we simply couldn’t handle the logistics of it all internally. Rewards” So I appointed Love2reward, who not only source and provide all the vouchers which cover a wide range of retailers, but they also handle all the administration, pick, pack and dispatch - relieving us of a very time- Victoria Korendowych, consuming task. They offer a complete one-stop shop service. Marketing Manager - Customer Loyalty. Best Western. We know we can rely on them to offer the best range of vouchers and to deliver them to more than 200 reward members every single week. We simply complete an order form and it’s all taken care of. Love2reward even printed a special wallet that we designed in which to present the vouchers. ” Best Western Hotel’s reward programme Best Western Rewards has over 200,000 UK members.
  • 26. “Love2reward’s personalised wallets look great and allow “ The Significant Others Supporter (SOS) Scheme helps pregnant ex- smokers by using rewards to motivate them to stay smoke-free throughout and beyond their pregnancy. They must ask a non-smoker to provide relapse prevention support and attend monthly sessions during the pregnancy. Staying Stopped for Me, My Baby and My Family us to convey a very Those meeting the criteria receive Love2shop vouchers at regular intervals during the pregnancy and two months beyond the birth of the important message.” baby. Feedback shows that they love the selection of high street stores on the gift voucher – there’s something for everyone. Patricia Hodgson, But the icing on the cake, as far as we were concerned, was the fact that Regional Tobacco Policy Manager - Love2reward were able to personalise and print wallets in which to Yorkshire and the Humber Primary Care Trust’s innovative SOS Scheme was launched in April 2009 to Yorkshire and the Humber Primary Care Trust present each voucher. provide support for pregnant ex-smokers throughout and beyond their pregnancy. Not only does the wallet complete the presentation pack, but it also reiterates the message around stopping smoking during pregnancy: “staying healthy for you, your baby and your family”. It’s a very significant part of the overall package. ”
  • 27. contact 0845 077 7709 www.love2reward.co.uk info@love2reward.co.uk
  • 28. flexible solution providers - the teamEach member of the Love2reward team has many years of experience for you to call on. Whetherit’s advice on how to set up a new initiative, the best product for a particular objective or how ascheme can be administered, they will give examples of what’s worked well in the past and comeup with a solution tailored for your needs.Bill Low, Ian Potts, Alex Speed, Martin Cooper,Travel Partner Development Head of Head of National AccountsManager Manager Corporate Sales and Marketingbill.low@love2reward.co.uk ian.potts@love2reward.co.uk alex.speed@love2reward.co.uk martin.cooper@love2reward.co.ukIan Mast-Hughes, Darren Parkes, Richard Bailey, Stephen Murphy,National Account National Account National Account Sales ProcessManager Manager Manager Managerian.masthughes@love2reward.co.uk darren.parkes@love2reward.co.uk richard.bailey@love2reward.co.uk stephen.murphy@love2reward.co.uk
  • 29. Contact information0845 077 7709www.love2reward.co.ukLove2reward, Valley Road, Birkenhead, CH41 7ED.email: info@love2reward.co.uk “ Our aim is to be the largest provider of corporate incentive and reward solutions in the UK. By understanding our clients’ needs and requirements, we will offer tailored, effective solutions which provide unrivalled choice, value and flexibility through quality service and exceptional support. Mission statement - Love2reward ”
  • 30. Love2reward, Valley Road, Birkenhead, CH41 7ED.Tel: 0845 077 7709 • www.love2reward.co.uk • email: info@love2reward.co.uk