This document provides information about an upcoming conference on cold chain management in the Middle East and North Africa (MENA) region organized by IQPC. The two-day conference will take place in Dubai and feature expert speakers from pharmaceutical companies and regulatory agencies discussing best practices in cold chain operations, new technologies, and overcoming regulatory challenges in the MENA market. Pre- and post-conference workshops will also be held on supply chain management, quality control, and technical responsibilities in distribution.

1. For more information or to register
Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae
www.coldchainmena.com
Outstanding insight into the MENA Cold Chain market from:
• Rafik H. Bishara, PhD, Technical Advisor and Chair,
Pharmaceutical Cold Chain Interest Group (PCCIG)
• Dhafir Al-Azawie, Senior Quality Operations Manager,
Pfizer, UAE
• Hala ElKomy, VP-Technical Affairs, HoldiPharma, Egypt
• Abdullah Sabban, Site Director, GlaxoSmithKline,
Saudi Arabia
• Dr. Amin Al Amiri, Executive Director for Medical
Practices and Licenses, Ministry of Health, UAE
• Atef Helal, MCAM- SEMEA, AstraZeneca, Egypt
• Khaldoun Ghanayem, Logistics Manager, Sanofi-Aventis,
Saudi Arabia
• Tony Wright, Managing Director, Excelsius and IATA Time
and Temperature Task Force, UK
• Umit Kartogluu, PhD, Scientist, World Health Organization
(WHO), Switzerland
• Salma Ali Saif Bin Hareb, CEO, Economic Zones World, UAE
• Dave Harris, Director International Logistics Services, Foreign
Investment Office, Government of Dubai, UAE
You will hear from and develop ideas with expert speakers
in Cold Chain Management across MENA covering:
• Best practice methods of controlling and monitoring temperature
across the cold chain in the MENA region
• Overcoming regional regulatory hurdles and updates on global
regional changes
• Cost-effective innovative tools and technologies in the
MENA market
Other speakers include:
Supported by: Sponsors:
Promoting best practice in pharmaceutical cold chain management across the Middle East and North Africa
International summit: 8 - 9 November 2010
Interactive workshops: 7 & 10 November 2010
Grand Millennium Dubai, UAE
Book before
19 September
2010 and
save up to
US $500!
Media partners:
Associate sponsor:
Exhibitor:

2. Essential interactive workshops
Sunday 7 November 2010 & Wednesday 10 November 2010
IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended
to ensure that you will get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in your
own company.
For more information or to register - Tel: +971 4 364 2975
“IQPC delivers a cohesive delegation of life science
and pharmaceutical cold chain professionals that
you will not find in any other event”
VP Bio-Pharma Healthcare Services, Cavalier Logistics
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars
and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the regulatory
landscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries.
IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across
six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto. IQPC leverages a global
research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae
Pre-conference workshop day one
Sunday 7 November 2010, 09:00 - 13:00
Security and Temperature-Control for Global Good
Distribution Practices Transportation (GDPT)
This workshop will facilitate a discussion of considerations for
choosing a transportation method, including international
regulations, shipping environments and the strengths and
weaknesses of available temperature control options for ground,
air, and ocean transport.
The group will discuss solution options and criteria for designing
best practice transportation systems and procedures that
appropriately blend the needs of their product, business, and
available services. We will also explore the effectiveness of
various choices through interactive discussions and case studies.
The workshop will allow the participants to gain insight into carrier
security methods and quality systems for both standard and
temperature-controlled transposttation including:
• Strategies for implementing best practices for achieving high
quality and safety during transport
• Effective procedures to address transport security risk issues
• Applying the available options to specific product supply chain,
distribution chain or clinical research need
How you will benefit:
Through case studies of real-life examples and interactive
exercises, you will understand how transport systems can
be designed to significantly reduce or eliminate common
problems in domestic and international transport. You will gain an
appreciation for the relative costs and benefits of achieving your
transportation objectives within the framework of your GDP
requirements.
• Improve your ability to implement high quality, secure transportation
• Enhance your ability to apply industry and governmental guidance
on Good Distribution Practices in your transportation plans
• Increase your understanding of how to effectively work with
your carrier to maximize the security, quality, consistency,
and economy of your shipping lane
Workshop leaders:
Rafik H. Bishara, PhD, Technical Advisor and Chair,
Pharmaceutical Cold Chain Interest Group (PCCIG)
Karl Kussow, Manager, Quality, FedEx Custom Critical
14:00-17:00
Integrating your forecasting, demand planning, Economic
Order Quantity (EOQ) and safety stock for a successful cold
chain in Saudi Arabia
This workshop uses the principles of inventory management and
control to develop a system to meet the manufacturing and overall
cold chain requirements of pharmaceuticals in the Kingdom of
Saudi Arabia.
Benefits of attending:
• Developing the Economic Order Quantity (EOQ) model in
your cold chain
• Discussing how to optimise forecasting, demand planning, EOQ
and safety stock for a successful cold chain
• Understanding how to tackle the supply chain challenges in Saudi
Workshop leader:
Mohammad S. Abdul-Rahman, PMP, Supply Chain Manager,
Tamer Group
Post-conference workshop day two
Wednesday 10 November 2010, 09:00 - 15:00
Handling quality and technical responsibilities in major
MENA distributors
This workshop will identify technical skills to ensure quality cold
chain operations across the MENA region and empower you with
workable solutions in your cold chain management.
Benefits of attending:
• Identifying solutions to frustrations in pharmaceutical distribution
across MENA
• Discussing technical handling techniques to reduce damage
to temperature sensitive products
• Ensuring the constant development in safety and quality
throughout your cold chain operations
• Presenting proposed future developments in distribution
activity across the region
Workshop leader:
Hala ElKomy, VP-Technical Affairs, HoldiPharma

3. Conference day one
Monday 8 November 2010
08:45 Chair’s opening address
Rafik H. Bishara, PhD, Technical Advisor and Chair,
Pharmaceutical Cold Chain Interest Group (PCCIG)
MENA cold chain market overview and regulatory update
09:00 Ministry of Health (MOH) guidelines in the United
Arab Emirates and a general summary of the MENA
cold chain market
• Outlining the mission of MOH in the UAE and MENA region
• Highlighting key regulations monitored by the MOH and
commenting on the effect on cold chain operations in
the country
• Promoting schemes such as the educational program
in clinical practices run by the MOH
• Tackling the issue of counterfeit drugs within the region
and recognising the importance of the cold chain
operations in this defense
Dr. Amin Al Amiri, Executive Director for Medical
Practices and Licenses, Ministry of Health, United
Arab Emirates
09:40 Identifying the challenges of the good cold chain
management practices in the Middle East and
North Africa
• Understanding regulatory requirements within the region
• Discussing regulatory perspectives of government,
biopharmaceuticals and thirds party logistic companies
• Acknowledging good practice methods to work with
regulators to improve efficiency and safety within your
cold chain
Dr. Nadia ARA Ghazal, Director, Naratech Pharma
Consultancy
10:20 Understanding good cold chain management in the
air cargo supply chain
• Identifying the need for a Quality Management System
(QMS) approach in the supply chain
• Evaluating the responsibilities of the shipper, forwarder,
ground handlers/transportation service provider,
consignee and air carrier
• Discussing IATA’s new Chapter 17 regulations – what
are the benefits to the international Healthcare and Life
Science sector?
• Introducing the new Time & Temperature sensitive
handling label and clarifying its usage
Tony Wright, Managing Director, Excelsius and IATA
Time and Temperature Task Force, UK
11:00 Networking coffee break
11:30 Moderator: Rafik H. Bishara, PhD, Technical Advisor and
Chair, Pharmaceutical Cold Chain Interest Group (PCCIG)
These breakout sessions hosted by leading
professionals in the cold chain field are designed to give
YOU the opportunity to discuss crucial issues, examine
key challenges and benchmark your own strategies with
fellow industry peers.
A) Identifying the importance of a cross operational
approach to your successful cold chain – Moderator:
Ashraf Badr, Chain Supply and Logistics Manager,
GlaxoSmithKline, Saudi Arabia
B) Evaluating new technologies to streamline risk
mitigation and cost – Moderator: Khaldoun Ghanayem,
Logistics Manager, Sanofi Aventis, Saudi Arabia
C) Understanding the importance of international and
regional regulations to quality and patient safety –
Moderator: Dhafir Al-Azawie, Senior Quality
Operations Manager, Pfizer, UAE
D) Recognising key areas of growth in the region and
how these can be exploited to improve the cold chain
process and drive revenue – Moderator: Hala El Komy,
VP for Technical Affairs, Holdi Pharma, Egypt
12:30 Networking lunch
Identifying specific challenges within the MENA market
13:30 Analysing unmet logistics standards in the
pharmaceutical supply chain and their regulatory
implications in the MENA markets
• Highlighting the current challenges and gap between
the available logistical supports and the required
regulatory standards in the region
• Reviewing the impact of current standards on the
supply of pharma products to the MENA markets
• Acknowledging areas of improvement in cold chain
logistics within the MENA region
• Predicting future developments in the logistics market
to facilitate pharmaceutical growth in the region
Atef Helal, MCAM- SEMEA, AstraZeneca, Egypt
14:10 Evaluating specific challenges and solutions in the
Biopharma cold chain within MENA
• Identifying the challenges at customs and recognising steps
to improve procedures with initiatives such as e-freight
• Aligning cross cultural and cross competency
differences through education and training at all levels
• Achieving standardisation in procedural and regulatory
operations
• Acknowledging the importance of humidity and heat
manipulation across the supply chain
Hala ElKomy, VP-Technical Affairs, HoldiPharma, Egypt
14:50 Afternoon refreshments
15:10 Combating the risk of damaged products through the
cold chain by educating un-trained operations staff
• Highlighting areas suffering from a lack of
professionalism and standardisation in your cold chain
and logistics operations and discussing why set-up and
handling are a common cause of temperature
deviations
• Understanding how regulation across the entire cold
chain industry will improve efficiency and the region’s
position as a leading hub for biopharma trade
• Supporting the case for training at all levels to
maximise Good Distribution Practice (GDP)
• Showcasing the Certified Dubai Trade Professional
Training Program
Alexander Borg, Regional Director and Co-ordinator,
Chartered Institute of Logistics and Transport United
Arab Emirates
15:50 Understanding how to implement an efficient cold
chain within Saudi Arabia
• Understanding M&P by vendor and purchasing by
distributor usually leads to overstock
• Describing the implications of long PO lead time and
how this can be avoided
• Assessing clearance times and effect of the Saudi FDA
• Discussing the storage and logistics of pharmaceutical
goods within Saudi Arabia
Mohammad S. Abdul-Rahman, PMP, Supply Chain
Manager, Tamer, Saudi Arabia
16:30 Chair’s summary and close of day one
Fax: +971 4 363 1938 Email: enquiry@iqpc.ae
ROUNDTABLE
DISCUSSIONS

4. 08:45 Chair’s opening address
Recognising strategies to meet global challenges in
cold chain management
09:00 EU regulatory experiences on cold chain problems
and improvement
• Identifying failure points and regulatory concerns
• Highlighting investigations and CAPA improvements
• Turning Quality Systems into real quality
Ian Holloway, Manager, MHRA Defective Medicine
Report Centre
09:40 Visualising cold chain integrity with temperature
indicators
• Increasing global regulations surrounding cold chain practices
is a major challenge facing pharmaceutical companies
• Developing a harmonised cold chain process compliant
with existing and pending regulations is critical to business
success and positive patient outcomes
• Using temperature indicators during transportation and
storage of temperature sensitive pharmaceuticals
empowers health workers by providing science-based,
actionable decision making tools including the last mile
• Case study of temperature monitors on unit level vaccines
in the World Health Organization’s (WHO) Expanded
Program on Immunisation will be discussed
• Utilising lessons learned from WHO to improve cold chain
practices in biopharma applications
Thaddeus Prusik Ph.D, Sr. Vice President,
Temptime Corporation
10:20 Networking coffee break
10:50 Mitigating risks caused by uncontrollable factors in
cold chain management
• Assessing the risks to be considered with regards to
operations and handling of products such as number
and duration of stop-overs
• Examining the international shipping lane and how
the GDP quality system can be developed, monitored
and improved
• Reducing prolonged transit times caused by customs
delays and procedures
• Preventing a breach of integrity during the final transfer
of shipment into storage facilities
• Striking a balance between uncontrollable risks and
controllable costs
• Improving visibility and allowing fast and preventative
maintenance measures to maximize the quality and
safety of valuable shipments
Khaldoun Ghanayem, Logistics Manager, Sanofi
Aventis, Saudi Arabia
11:30 Managing all stakeholders across the cold
chain to maintain the quality and integrity of
biopharmaceutical products
• Recognising the key regional and local stakeholders
• Developing strategic partnerships with the right
solution providers
• Managing and coordinating internal and external
stakeholders across your cold chain
• Understanding how each component of the cold
chain interact and assessing different tools to
monitor this effectively
Dhafir Al-Azawie, Senior Quality Operations Manager
Pfizer, UAE
12:10 Networking lunch
13:10 Implementing green warehousing into your
established cold chain operations to improve
energy and cost-efficiency
• Redesigning existing warehouses to make them more
energy efficient by adopting innovative technology
• Designing energy efficiency within new projects
• Considering the operational impact on energy
efficient warehousing
• Discussing the ROI financially and environmentally
Dave Harris, Director International Logistics Services,
Foreign Investment Office, Government of Dubai, UAE
Utilising tools and technologies in cold chain delivery
13:50 Transportation essentials for temperature-sensitive
pharmaceuticals
• Understanding transport providers in order to maximise
quality and efficiency
• Evalutating the Transportation Environment: applying
the concepts of validation to transportation challenges
and opportunities
• Implementing new regulatory and industry guidelines
for Good Distribution Practice by discussing
transportation quality agreements and considerations to
address in the design of a transportation plan
• Addressing: Documentation audit trail, real-time monitoring,
SOPs including contingency planning and training
Karl Kussow, Manager, Quality, FedEx Custom Critical
14:30 Achieving optimal temperature and humidity
environments within storage facilities
• Understanding the importance of establishing a
meaningful temperature profile to observe variations,
also considering light and oxygen levels
• Explaining variations in temperature and humidity in
different areas of the warehouse and how this can
be combated
• Assessing cold chain requirements for -20°C;
2-8°C and 2-25°C
• Analysing means of protection from external influences
including bacterial contamination
Salma Ali Saif Bin Hareb, CEO, Economic Zones
World, JAFZA, UAE
15:10 Challenges in the distribution of temperature
controlled pharmaceuticals in the EMEA region
• Developing the use of alternative insulation materials
to handle a wide range of ambient temperatures
experienced in the supply chain
• Analysing the use of advanced design techniques to
enable manufacture of systems locally for supply globally
• Developing appropriate qualification of systems to meet
local QA requirements of different companies in
different regions
Richard Peck, Associate Director Technical Services
Softbox Systems Limited, UK
15:50 Afternoon break
16:20 Assessing strategies in shipping temperature-
sensitive biopharmaceuticals and clinical supplies
• Identifying the need to use the right couriers for small
and large quantities and learning how to manage them
successfully whilst executing audits and using reliable
monitoring systems
• Examining the cost of reliability of ocean carriers
• Assessing suitable transport lanes when using different
ocean reefers
• Considering the importance of quantity and appropriate
timing of shipment/seasonal issues
Omar Tamimi, Logistics Manager, Abbott, Saudi Arabia
17:00 Utilising Radio Frequency Identification (RFID) solutions
and how it can improve visibility and flexibility of stock
• Identifying how RFID can improve your cold chain operations
• Addressing the increase of counterfeiting drugs and
how RFID technology can help control end to end
distribution
• Evaluating the ROI when integrating a RFID program in
your cold chain
• Working towards harmonisation of RFID and bar code data
Abdullah Sabban, Site Director, GlaxoSmithKline,
Saudi Arabia
17:40 Chair’s summary and close of conference
Conference day two
Tuesday 9 November 2010
www.coldchainmena.com

5. As the Middle Eastern pharma market continues to grow, there is
an obvious focus on the conservation of temperature and humidity
sensitive substances through the supply chain particularly during
the summer months. This, coupled with the regulatory challenges,
is a huge risk to patients’ health and biopharma’s bottom line.
Cold Chain MENA will give you the opportunity to hear from and
develop ideas with expert speakers in cold chain across the
MENA region. Topics include:
• Recognising best practice methods of controlling and monitoring
temperature across the cold chain
• Identifying the importance of compliance with global regulatory
standards to ensure drug integrity across the cold chain and
translating it to the MENA region
• Assessing the challenges in outsourcing your logistics and
supply chain and how to best manage this relationship to
ensure quality service
• Addressing cost-effective innovative tools and technologies
across the logistics and cold chain that improve efficiency and
also considering spacious challenges when transporting
biosimilar
Who will you network with at Cold Chain MENA?
Pharmaceuticals and Biotechs:
Head, VP, Director, Manager and Scientists of:
Cold Chain
Supply Chain
Logistics
Quality Assurance / Control
Warehouse / Storage
Export / Import
Packaging
Operations
Regulatory Affairs
Senior Government:
Head, VP, Director and Director Generals of:
Medical Practice
Regulatory Affairs
External Relations
Quality
Public Sector:
Head, VP, Seniors of:
Vaccine Procurement
Senior Health Advisors
Breakdown by job function:
Supported by:
Associate sponsor:
Softbox Systems is a market leader in
the design and manufacture of innovative
temperature controlled passive shipping systems,
with offices in four continents. Responding to our customer’s demands we have
created a suite of solutions to cope with more challenging supply chains, whilst
offering significant cost savings. These award winning, patented solutions range
from express shippers to finished goods air-cargo systems and are designed to
enable manufacture locally for supply globally, allowing our customers to
standardise their cold chain processes across their entire network. Visit our
conference booth to speak with one of our specialists. www.softboxsystems.com
Sponsors:
Berlinger & Co. AG is based in Switzerland and one of
the leading manufacturers of temperature monitoring
systems. For over 20 years, Berlinger & Co. AG has
provided the pharmaceutical and other industries with reliable and easy to use
temperature indicators such as the chemical-based indicators and electronic
indicators Freeze-tag®, Q-tag® and Fridge-tag®. Furthermore, all of these
systems are WHO/UNICEF-approved and listed in their PQS catalogue.
All our electronic indicators can be set upon customer specification and can
therefore be used for various perishable goods. Its cost efficiency and its easy
handling gives our customers the opportunity and security to monitor and
document each of their shipments.
For more information, please do not hesitate to visit us at our booth. We would
be more than pleased to share with you our experiences and to discuss your
special needs. www.berlinger.ch
SSI Schaefer is the worlds largest suppplier to
both the Pharma and Cold Chain industry with
many state of the art systems built & functioning
in many countries of the world.
SSI Schaefer Middle East will celebrate 10 years in the region on 1st Jan 2011
and has completed over 35 installations in the Middle East in the Cold Chain &
Pharma Industries, ranging from Mobile Racking to Conveyor and Automated
Distribution Systems.
SSI Schaefer will be presenting the Cold Chain Summit to exhibit several of
their newer systems to the Middle East & African Markets.
Temptime’s TransTracker is a monitoring device
containing scientifically proven time-temperature
indicator technology. TransTracker products identify
exposure to freezing, high heat and cumulative heat exposure during shipping
and short-term storage. TransTracker is easy to read, accurate and can deliver
cost savings of over 50%. Temptime is the world leader in time-temperature
indicator technology. Temptime operates under a quality system certified to ISO
9001:2000 and ISO 13485 standards and is compliant with medical device Good
Manufacturing Practices.
With more than 25 years of experience,
developing Critical Logistics Solutions, OCASA
relays on a worldwide network of affiliates and
branches strategically located around the globe (North America, Latin America,
Europe, Africa and South East Asia), making OCASA an integrated logistics
Company with a global scope. OCASA owes its rapid growth to a Tailor-Made
solutions approach and uncompromising service. We have formed strategic
partnerships with thousands of satisfied customers around the world. Our Bio
Pharma business unit offers solutions for the Bio-Pharmaceutical community
including export, import, distribution, fulfillment and temperature controlled
warehousing for: Diagnostic Specimens, Medication / Vaccines, Experimental
Drugs, Controlled Substances, Dangerous Goods, and Medical Supplies.
Etihad Crystal Cargo is the cargo division of Etihad
Airways – the World’s Leading Airline (2009 World
Travel Awards). Within a span of 6 years, its network
has expanded to 70 destinations worldwide served
either by belly-hold capacity on passenger aircraft or
dedicated freighters. Crystal Cargo is the launch customer of the Airbus A330-200
freighter, which joined the existing fleet of 2 Airbus A300-600s and 2 MD-11s. The
freighters are also used to operate charter services to destinations not on the
existing network. Crystal Cargo was recently awarded “Air Cargo Industry
Customer Care Award” at the World Air Cargo Awards 2010 in Shanghai.
Exhibitor:
Company bringing innovations to the market, is focused on
offering Cold Chain Monitoring Solution from beginning to
end for pharmaceutical, Vaccines, Biologicals and Food
products. Solution covers product and facility monitoring
with following innovative technologies
Lisaline also offers Innovative Inflatable insulating packaging solution from
Coldpack France. Cold pack offers Airliner® inflatable bags , pharmaceutical
pouches and Anti freezing Back pack vaccine carriers.
Please visit www.lisalineasia.com for more details and contact Lisaline
for demonstration and trails for the innovative solutions.
Pharmaceuticals and Biotechs
Senior Government
Public Sector
Cold Chain Specialist
Logistics / Freight Forwarders
25%
20%
10%
10%
35%

6. CONFERENCE PRICES
• Discounts cannot be combined.
• Discounts are not valid if payment is received after
closing date.
• Payment prior to conference is mandatory for attendance.
• Discounts DO NOT apply to workshop(s)-only bookings.
Event Code: 19122.001
Please complete in BLOCK CAPITALS as information
is used to produce delegate badges.
Please photocopy for multiple bookings.
Please do not remove this label even if it is not addressed
to you.Your Priority Registration Code is printed on the
top of the label below. Please quote it when registering:
Conference package Before 19 September 2010 After 19 September 2010
Gold package US $4,795
(Conference + 2 workshop days) (Save US $500) US $5,295
Silver package US $3,747
(Conference + 1 workshop day) (Save US $150) US $3,987
Conference only US $2,399 US $2,499
(Save US $100)
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PAYMENT TERMS
Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to
confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid
before the early bird date, otherwise the full rate will be applied and charged. In these instances, payment of the full amount will be
required before entry to the event.
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Online: www.coldchainmena.com
Fax: +971 4 363 1938
Email: enquiry@iqpc.ae
Phone: +971 4 364 2975
Post: IQPC Dubai FZ LLC
PO Box 502397
Dubai, UAE
TEAM DISCOUNTS
Team discounts available on request. Call +971 4 364 2975
for more information.
VENUE & ACCOMMODATION
GRAND MILLENNIUM DUBAI
Sheikh Zayed Road
Al Barsha, P.O. Box 212422
Dubai, United Arab Emirates
Tel: +971 4 429 9999, Ext. 8303
Fax: +971 4 422 5643
Email: Raquel.Abalos@grandmill-dubai.com
Online: www.grandmill-dubai.com
VENUE & ACCOMMODATION:
Hotel and travel costs are not included in the registration fee.
For assistance in your travel and accommodation requirements,
please refer to details below:
Room Reservation
Special / corporate rate for room accommodation is available in
the hotel. You may contact the hotel directly as per the details
above quoting IQPC Middle East or the name of the conference.
Flight reservation:
Contact Anuj Sachev or Charo Marie at SNTTA Travel
& Tours LLC Dubai.
Email: iqpc@snttadubai.com
Tel: +971 4 282 9000
Fax: +971 4 282 9988
www.sntta.com
Please book at the earliest for your convenience
CONFERENCE DOCUMENTATION
If you cannot make the dates you can still access all of the
presentations delivered throughout the conference days for just
US $450, post event. Contact us on +971 4 364 2975 for further details.
PAYMENT:
• Payment is due in full at the time of registration and includes lunches,
refreshments and detailed conference materials.
• Your registration will not be confirmed until payment is received and
may be subject to cancellation.
• If a booking is received 10 working days before the conference a credit
card number will be required to confirm your place, likewise if full
payment has not been received before the conference date.
DISCOUNTS:
• All 'Early Bird' Discounts require payment at time of registration and
before the cut-off date in order to receive any discount.
• Any other discounts offered by IQPC (including team discounts) must
also require payment at the time of registration.
• All discount offers cannot be combined with any other offer.
CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY:
• You may substitute delegates at any time by providing reasonable
advance notice to IQPC.]
• For any cancellations received in writing not less than eight (8) days
prior to the conference, you will receive a 90% credit to be used at
another IQPC conference which must occur within one year from the
date of issuance of such credit. An administration fee of 10% of the
contract fee will be retained by IQPC for all permitted cancellations.
No credit will be issued for any cancellations occurring within seven
(7) days (inclusive) of the conference.
• In the event that IQPC cancels an event for any reason, you will
receive a credit for 100% of the contract fee paid. You may use this
credit for another IQPC event to be mutually agreed with IQPC, which
must occur within one year from the date of cancellation.
• In the event that IQPC postpones an event for any reason and the
delegate is unable or unwilling to attend on the rescheduled date, you
will receive a credit for 100% of the contract fee paid. You may use this
credit for another IQPC event to be mutually agreed with IQPC, which
must occur within one year from the date of postponement.
• Except as specified above, no credits will be issued for cancellations.
There are no refunds given under any circumstances.
• IQPC is not responsible for any loss or damage as a result of a
substitution, alteration or cancellation/postponement of an event. IQPC
shall assume no liability whatsoever in the event this conference is
cancelled, rescheduled or postponed due to a fortuitous event, Act
of God, unforeseen occurrence or any other event that renders
performance of this conference impracticable, illegal or impossible.
For purposes of this clause, a fortuitous event shall include, but not be
limited to: war, fire, labor strike, extreme weather or other emergency.
PROGRAM CHANGES :
• Please note that speakers and topics were confirmed at the time of
publishing; however, circumstances beyond the control of the
organisers may necessitate substitutions, alterations or cancellations
of the speakers and/or topics. As such, IQPC reserves the right to
alter or modify the advertised speakers and/or topics if necessary.
Any substitutions or alterations will be updated on our web page
as soon as possible.
YOUR DETAILS:
Please email our database manager
at enquiry@iqpc.ae and inform him/her
of any incorrect details which will be
amended accordingly.
International summit:
8 - 9 November 2010
Interactive workshops:
7 & 8 November 2010
Grand Millennium Dubai, UAE