Process Excellence Week MENA in Energy and Utilities

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With the rapid development in the UAE region, achieving operational excellence and optimising process improvement is the key focus for regional and international companies. Business process management strategies are being increasingly deployed by Energy & Utilities organisations worldwide creating a demand for IT tools to enable the rapid growth.

IQPC are proud to announce the 3rd Annual Process Excellence Week UAE in Energy & Utilities summit taking place from 9 - 12 December 2012 in Abu Dhabi, UAE. The summit will be bringing together the Process Excellence community for exceptional networking, knowledge share and benchmarking

This unique cross industry platform for sharing and debating best practices in quality and change management will provide you with a deeper understanding of process excellence initiatives within the region.

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Process Excellence Week MENA in Energy and Utilities

  1. 1. Re 25 O gister by and r ctober 2 ec 01 US $ eive up t 2 900 o o ff! Driving operational efficiency and quality assurance through cost-cutting tools to achieve a competitive advantage International summit: 10 – 11 December 2012 Interactive workshops: 9 & 12 December 2012 Radisson Blu Hotel Yas Island, Abu Dhabi, UAE Outstanding executive contributions at PEX MENA 2012: Wajahat Mehdi Christina Horn Noora Al Kateeri Sanjiv Upadhyay Regional Manager Quality, Head of Process Excellence Head of Business Manager – Process Excellence and HSE, and Change Management Excellence and Requirements Lean Manufacturing Rolls-Royce Energy Maersk Oil Qatar Emirates Nuclear Energy Weir Oil & Gas Corporation (ENEC)/ Karen Harrison-Taylor, Head of Quality Management System, Key benefits of attending: ESNAAD/ Manav Bhalla, Regional General Manager - West and Central Asia, Maersk Line / Gain insight from well-renowned experts from multi-/ Santosh Simhan, Senior Strategy and Business Development national and local organisations across industries on Specialist, ADNOC their business processes/ Nouman Rana, Regional Lean and EHS Manager, Weir Oil & Gas/ Caroline Calvelo, Head of Quality Assurance, Qatar Fuel / Meet and share best practices with the Process (WOQOD) Excellence community from various industries and/ Fahmi Abdein, Senior Manager - Business Excellence, DEWA functions/ Shahid Osmani, Quality Expert, Dubai Customs/ Syed Muhammad Humayun, Senior Performance Management / Hear case studies on how to reduce your cost whilst Advisor, Abu Dhabi Company For Onshore Oil Operations increasing your production and quality (ADCO)/ Abderrahim Benrabah, Quality, Health, Safety & Environment, / Participate in on-stage interviews, practical roundtables Maritime Industrial Services and interactive panels and open forum discussions/ Ram Chandran, Head of Corporate Planning and Quality, Emarat / Benchmark your strategies against leading/ Pierre Nader, Senior Director and Head of Process Excellence organisations & Total Quality Management, Du/ Amit Chanana, Regional Head of Business Process Transformation, HSBCKnowledge partner: Media partners: Researched and Developed By: For more information or to register – Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.processexcellenceuae.com
  2. 2. Essential interactive workshops: 9 & 12 December 2012IQPC’s workshops are unique opportunities to spend valuable time with industry experts. Theseinteractive sessions are extended to ensure that you will get to the heart of the conference’s mostcritical issues and uncover practical solutions you can apply in your own company. Pre-conference workshop Post-conference workshop day one day two Sunday, 9 December 2012 Wednesday, 12 December 2012 08:30 Registration 08:30 Registration 09:00 Excellence objectives – Taking your 09:00 Building a high performing, world-class organisation to the next level organisation by focussing on your customers A Achieving world-class performance by A Reviewing key factors that influence positive practicing and developing operational customer satisfaction to stimulate organisational excellence vitality A Operating with industry leading asset integrity A Using Quality Function Deployment (QFD) to and reliability recognise, prioritise and analyse customer requirements A Identifying and mitigating unnecessary A Measuring customer satisfaction and engagement procedures to drive efficiency and eliminate costs to consistently improve customer experience This workshop will be focussing on lean six sigma tools This workshop will be focussing on business process and techniques, kaizen methodology, lean six sigma strategies, setting up a continuous improvement principles, value stream mapping for services and six framework and developing a culture for continuous sigma methodology. improvement, lean and six sigma. Benefits of attending: Benefits of attending: A Discuss the most popular tools used in lean A Reduce operating costs, increase your and six sigma revenue and enhance productivity A Develop kaizen within your methodological A Achieve your goals through lean, six sigma framework and business process management A Run hypothetical value stream mapping in A Set up your organisation for success services Christina Horn Sanjiv Upadhyay Head of Process Excellence and Change Manager – Lean Manufacturing Management Weir Oil & Gas Maersk Oil IQPC provides business executives around the world with tailored practical conferences, large-scale events, topical seminars and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large-scale conferences are market leading “must-attend” events for their respective industries.IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has officesin major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm,Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. Tel: + 971 4 364 2975 www.processexcellenceuae.com
  3. 3. Conference day one: Monday, 10 December 201208:30 Registration, refreshments and networking Refining your organisation’s structure to create and sustain engagement08:50 Chairman’s welcome and opening remarks Christina Horn, Head of Process Excellence and 12:10 Encouraging leadership and organisations to become Change Management, Maersk Oil more process oriented for process improvement A Importance of a business process in the consistency, reliability and reduction of cost of transactions Establishing your organisation’s process A Achieving a competitive edge through focussing on excellence framework improving the key business processes A Analysing the role of lean and six sigma in process09:00 Roadmap to excellence improvement A Developing an on-going organisational performance Karen Harrison-Taylor, Head of Quality Management enhancement “system” to navigate and mature a System, ESNAAD sustainable journey A Implementing a business improvement and 12:50 Networking lunch OPENING KEYNOTE PANEL management system to satisfy customer needs profitably 13:50 Preparing a platform to encourage employee buy-in A Validating best practices to initiate step change A Monitoring your continuous improvement with the use improvements in Saudi Arabia of six sigma methodology A Using a data driven process to measure and control effectiveness and efficiency Karen Harrison-Taylor, Head of Quality Management A Highlighting the value delivered with the use of System, ESNAAD measurement tools Noora Al Kateeri, Head of Business Excellence and Requirements, Emirates Nuclear Energy Corporation Manav Bhalla, Regional General Manager - West and (ENEC) Central Asia, Maersk Line Wajahat Mehdi, Regional Manager Quality, Process Excellence & HSE, Rolls-Royce Energy Measure, manage, maximise: Key tools to drive process performance09:40 Ensuring service excellence through organisational alignment 14:30 Applying six sigma tools to process excellence to A Understanding the various beliefs, behaviours, attitudes measure and analyse performance and values to create an organisational culture A Monitoring your continuous improvement with the use A Developing a shared vision of cultural values by taking of six sigma methodology A Using a data driven process to measure and control individual principles into consideration A Forming a great organisation structure to support effectiveness and efficiency A Highlighting the value delivered with the use of excellence measurement tools Shahid Osmani, Quality Expert, Dubai Customs Fahmi Abdein, Senior Manager - Business Excellence, DEWA10:20 Networking and refreshment break 15:10 Networking and refreshment break Change management: The first step towards 15:40 Driving operational excellence initiatives through excellence strategy deployment A Aligning your business strategy and execution through systematic planning and implementation10:50 Change management for continuous improvement A Transforming strategic initiatives into measurable A Understanding the importance of change management objectives and goals using performance management strategies for process improvement and successful A Using various methodologies to customise the business process re-engineering solutions to support your organisation achieve A Discovering strategies for managing change during operational excellence process improvement for workforce engagement A Evolving your organisation’s continuous improvement Amit Chanana, Regional Head of Process Reengineering, HSBC Bank culture 16:20 Chair’s closing remarks Sanjiv Upadhyay, Lean Six Sigma Master Black Belt Manager - Lean Manufacturing, Weir Oil & Gas Services 16:30 End of conference day one Middle East11:30 Technology as an enabler for change management A Increasing your business visibility with the use of technology and business intelligence A Reviewing the different BPM technologies available and its benefits for your process A Discussing the opportunities and risks associated with the different delivery platforms Pierre Nader, Senior Director and Head of Process Excellence & Total Quality Management, Du F: + 971 4 363 1938 www.processexcellenceuae.com
  4. 4. Conference day two: Tuesday, 11 December 201208:30 Registration, refreshments and networking improving productivity A Using TQM to facilitate business innovation by08:50 Chairman’s welcome and opening remarks reengineering approaches Christina Horn, Head of Process Excellence and Change Caroline Calvelo, Head of Quality Assurance, Management, Maersk Oil Qatar Fuel (WOQOD) 12:50 Networking lunch The four elements to creating a world-class process 13:50 Encompassing business management tools into your quality management09:00 Process benchmarking A Improving your business performance by optimising A Understanding how to continually improve in a dynamic the efficiency of your product or service marketplace by measuring your performance against A Developing strategic plans to ensure leadership your peers commitment in prioritising quality A Comparing production processes, data collection A Discussing the quantitative gains by focussing on the procedures, performance indicators, productivity and qualitative aspects of your project efficiency to review individual processes A Improving the production process by limiting the waste Abderrahim Benrabah, Quality Health Safety & of physical and financial resources to help create a Environment Director, Maritime Industrial Services competitive advantage 14:30 Implementing the quality gates concept throughout Noora Al Kateeri, Head of Business Excellence and your process Requirements, Emirates Nuclear Energy Corporation A Applying quality gates as a quality assurance (ENEC) mechanism to increase measurability and promote quality09:40 Process mapping A Reviewing the benefits and challenges in using quality A Identifying all steps and decisions in a process in a gates in the different phases of the system’s diagrammatic form to display the various tasks development lifecycle A Using the concept in conjunction with project contained in the process A Demonstrating the essential relationships and management to help manage cost, functionality and quality dependency between the process steps A Enabling your organisation to measure the efficiency of Ram Chandran, Head of Corporate Planning and the process and gather information to decipher where Quality, Emarat waste and inefficiency exists 15:10 Networking and refreshment break Syed Muhammad Humayun, Senior Performance Management Advisor, Abu Dhabi Company for Onshore 15:40 Interpreting the data collected to measure the Oil Operations (ADCO) progress and discover the opportunity for future improvements10:20 Networking and refreshment break A Utilising the data collected from cross function to calculate the performance of your project10:50 Process management A Determining possible reasons for peaks in the data to A Conducting process management to maintain and maintain competitive results for continuous business optimise your organisation’s equipment and operations improvement A Collaborating the activities of planning and monitoring A Discussing innovative techniques to enhance the the performance of a process quality performance in relevance to the team and A Developing a more effective, more efficient and more department KPIs capable organisational workflow Santosh Simhan, Senior Strategy and Business Development Specialist, ADNOC Nouman Rana, Regional Lean and EHS Manager, Weir Oil & Gas 16:20 The next phase of Process Excellence, taking the quality and efficiency of your business processes to11:30 Process adherence the next level A Understanding the importance of process adherence A Streamlining workflow and delivering quality to achieve greater improvements in cycle time and improvements by using business management quality of process execution techniques A Improving the collaboration and communication among A Identifying the cost and causes of waste to generate CLOSING PANEL project teams to increase visibility of project status long term process improvements A Identifying obstacles and implementing solutions to A Implementing continuous improvement to constantly build a consistent coaching program for your employees increase efficiency Wajahat Mehdi, Regional Manager Quality, Process Syed Muhammad Humayun, Senior Performance Excellence & HSE, Rolls-Royce Energy Management Advisor, Abu Dhabi Company For Onshore Oil Operations (ADCO) Quality spies: Capture, analyse and audit Sanjiv Upadhyay, Lean Six Sigma Master Black Belt Manager - Lean Manufacturing, Weir Oil & Gas Services Middle East12:10 Total Quality Management (TQM): Integration, Abderrahim Benrabah, Quality Health Safety & optimisation and innovation Environment Director, Maritime Industrial Services A Involving all organisational components for the successful use of TQM 17:00 Chair’s closing remarks A Developing quality of products and services to achieve competitive advantage whilst eliminating costs and 17:10 End of conference day two enquiry@iqpc.ae www.processexcellenceuae.com
  5. 5. International summit: 10 – 11 December 2012 Interactive workshops: 9 & 12 December 2012 Radisson Blu Hotel Yas Island, Abu Dhabi, UAE Knowledge partner: Breakthrough Management Group International (BMGI), a global consulting firm with a strong focus on delivering results, partners with organisations in various stages of their business life cycle to transform their business performance. BMGI enables businesses to drive growth and improve profitability. Headquartered in the US, BMGI has developed a loyal clientele that today exceeds 200 active clients. More than 400 engagements have been Dear Excellence Professional, delivered by about 200 full-time consultants located in offices around the globe. BMGI has delivered cumulative With the rapid development in the MENA energy sector, benefits to its clients worth several billion dollars with an achieving operational excellence and optimising ROI of 5:1 to 20:1. process improvement is the key focus for regional and international companies. Business process In India, BMGI is located in Mumbai. BMGI clients are management strategies are being increasingly leading Fortune 1000 Global companies and leading deployed by Energy & Utilities organisations worldwide Indian companies from diverse industries such as creating a demand for IT tools to enable the rapid financial services, IT/ITES, airlines, chemicals, FMCG, growth. discrete manufacturing, telecommunications, petrochemical, textiles, biotechnology, healthcare and energy. A few of IQPC are proud to announce the 3rd Annual Process the major BMGI global clients are Hitachi, Siemens, Excellence Week MENA in Energy & Utilities summit Philips, Unilever, DeBeers, Avis Budget Group, TNT taking place from 9 - 12 December 2012 in Abu Dhabi, Express, and General Dynamics. Indian clients include UAE. The summit will be bringing together the Process Grameenphone, Vodafone, Hulamin, ThyssenKrupp Excellence community for exceptional networking, Electrical Steel, Brandix, Arvind, ICICI Bank, Yes Bank, knowledge sharing and benchmarking. Motilal Oswal, Asian Paints, Tata Chemicals, Reliance Industries Limited, Sudarshan Chemicals, Cognizant and This unique cross industry platform for discussing and Accenture. debating best practices in quality and change management will provide you with a deeper understanding BMGI is known to be one of the most effective thought of process excellence initiatives within the region leaders in the Innovation, Enterprise Process Management, Lean and Six Sigma space and has Kind regards, gained world-wide attention through its several international bestselling books such as The Innovators Toolkit, Insourcing Innovation, Design for Lean Six Sigma, A team leader guide to Lean Kaizen Events and many P.S. D more. before 2on’t forget to 5 bo secure October 201 ok Khushboo Sagar your ea 2 to Conference Producer discou rly bird nt! IQPC Sponsorship and exhibition opportunities Media partners: are now open! Sponsoring this event will position your company as a thought-leader, and will provide a hard-to-attain blend of branding, positioning, association and face-to-face interaction with the decision makers that matter. Various sponsorship and branding opportunities are available at our conference, including: • Chairing the summit • Leading a presentation during the summit • Leading a workshop • Association sponsorship • Evening social events • Luncheon sponsorship • Exhibiting • Registration sponsor • Lanyard sponsor And many more!Email: enquiry@iqpc.ae www.processexcellenceuae.com
  6. 6. TEAM DISCOUNTS Team discounts available on request. Call +971 4 364 2975 for more information. VENUE & ACCOMMODATION VENUE: Radisson Blu Hotel Yas Island, Abu Dhabi, UAE Golf Plaza, Yas Island P.O. Box 93725, Abu Dhabi, United Arab Emirates International summit: 10 – 11 December 2012 Phone +971 2 656 2000 Interactive workshops: 9 & 12 December 2012 Fax +971 2 656 2001 Radisson Blu Hotel Yas Island, Abu Dhabi, UAE Email: info.abudhabi@radissonblu.comEvent Code: 19237.005 Hotel and travel costs are not included in the registration fee. REGISTRATION For assistance in your travel and accommodation requirements, pleasePlease complete in BLOCK CAPITALS as information is used to produce delegate badges. refer to details below:Please photocopy for multiple bookings. Please do not remove this label even if it is not addressed to you.Your Priority Registration Code is printed on the top of the label below. Please quote it when registering: ROOM RESERVATION Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel directly as per the details above quoting IQPC Middle East or the name of the conference. 5 WAYS TO REGISTER FLIGHT RESERVATION Contact Bindu Babu at SNTTA Travel & Tours LLC Dubai. www.processexcellenceuae.com +971 4 364 2975 E- mail bindu.b@snttadubai.com Phone + 971 4 2829000 +971 4 363 1938 IQPC Dubai FZ LLC Fax + 971 4 2829988 PO Box 502397 www.sntta.com Dubai, UAE Please book at the earliest for your convenience. register@iqpc.ae CONGRESS DOCUMENTATION CONGRESS PRICES If you cannot make the dates you can still access all of the presentations delivered throughout the Congress days for just $450, post event.• Discounts cannot be combined. • Payment prior to Congress is mandatory for attendance. Contact us on +971 4 364 2975 for further details.• Discounts are not valid if payment is received after • Check for special group discount for registration of 3 closing date. or more. IQPC STANDARD TERMS AND CONDITIONS PAYMENT: Book and pay before 25 October 2012 and save US $900 • Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. • Your registration will not be confirmed until payment is received and Early bird - book Payment by may be subject to cancellation. Conference package and pay before credit card after • If a booking is received 10 working days before the conference a 25 October 2012 25 October 2012 credit card number will be required to confirm your place, likewise if full payment has not been received before the conference date. SAVE DISCOUNTS: Conference + 2 workshop days US $3,499 US $4,399 • All Early Bird Discounts require payment at time of registration and US $900 before the cut-off date in order to receive any discount. • Any other discounts offered by IQPC (including team discounts) must Conference + 1 workshop SAVE also require payment at the time of registration. day US $2,899 US $3,599 US $700 • All discount offers cannot be combined with any other offer. CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: Conference only US $1,999 SAVE US $2,599 • You may substitute delegates at any time by providing reasonable US $600 advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used atPrices are stated net of any applicable local tax. another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the DELEGATE DETAILS: contract fee will be retained by IQPC for all permitted cancellations. No Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for additional delegates and/or credit will be issued for any cancellations occurring within seven (7) days delegate with different addresses (inclusive) of the conference. DELEGATE 1 Mr Mrs Ms Dr Other Company Name • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for Title First Name Surname another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. • In the event that IQPC postpones an event for any reason and the Email Job Title/Department Nature of business delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this Address Postcode Country credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Telephone Fax Name of Department Head • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. Name of Training Manager • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is Signature Date cancelled, rescheduled or postponed due to a fortuitous event, Act of I agree to IQPC’s payment terms. If you have not received an acknowledgement before the conference, please call us to confirm your booking. God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. PAYMENT METHOD For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. By Credit Card: Valid from: PROGRAMME CHANGES: • Please note that speakers and topics were confirmed at the time of Please debit my credit card: Visa Master card American Express publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of Card No Expiry date the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any Cardholder’s name Signature substitutions or alterations will be updated on our web page as soon as possible. Card billing address (if different from Co.address) YOUR DETAILS: • Please email our database manager at enquiry@iqpc.ae and inform him/her of any incorrect details which will be amended accordingly. Country Postcode PAYMENT TERMS Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid before the early bird date, otherwise the full rate will be applied and charged. In these instances payment of the full amount will be required before entry to the event.

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