1. All Change at Manchester
Dominic Broadhurst
Academic Engagement Manager
Relationship Management for the 21st
Century Academic Library
Friday 19th
April

3. Drivers for change
• The existing structure was designed around a very
different environment
• Faculty teams were required to do a bit of everything
• New skills and approaches are needed for new
priorities
• The Library is insufficiently integrated into Faculty
and School teaching and research agendas
• VPs for Teaching & Learning and Research are
placing new demands on the Library
• We will not overcome inertia without change

5. Set up workstreams

6. • What we do now, how, why and with what results
• How we engage with staff and students
• How we provide training and skills
• How our researchers and students work, and where
gaps in provision exist
• The priorities and strategies of Heads of Schools and
Associate Deans
• How Faculty Teams work with other Library colleagues
• What other research libraries are doing
Workstreams investigated

7. Consultation!

8. • 38 library staff (plus exercises reaching all Library staff)
• 148 students
• 57 academics
• 21 Heads of Schools/Associate Deans
(plus School directors of research & teaching)
• The President, Deputy President and VPs for Research and
Teaching & Learning
• 5 university libraries (Aarhus, LSE, Sussex, UCL, Warwick)
Consultation

9. What did we find out?

10. The Findings
• Inconsistencies in what we offer
• Too much routine administrative work
• Complete lack of awareness of Library services in
some Schools
• Primary focus on the users of physical library
buildings
• Insufficient awareness of teaching and research
needs
• Difficulty in supporting new ways of teaching and
conducting research
• Concerns about contacts and collections

11. Where next? –
venturing into unknown territory…

12. Recommendations
• Create functional teams
• Reduce routine process work
• Standardise the teaching & training offer
• Expand the research support offer
• Develop the liaison role & improve engagement
• Develop new training methods
• Establish dedicated space for researchers

13. Arts EPS
Social
Sciences
MBS MHLS
From this to…

14. Teaching &
Learning
Academic
Engagement
Research
Services

15. Staffing commitment

16. • We will retain the same number of staff as there were
in the Faculty Teams
• We will increase the number of professionally graded
posts
• We will recruit additional staff:
- eLearning Technologist
- Research Information Analyst
- Learning Development Manager
PLUS
• New Head of Strategic Marketing & Communications