This document provides 20 tips for improving web services. It recommends platforms for hosting websites like WordPress, tools for adding images and video, tracking statistics and managing social media. It also suggests including hot topics, testing on mobile, using tools like Skype, creating learning environments with infographics, and referencing resources like LibraryThing and search engines. The overall document offers a variety of strategies and technologies for enhancing online content and services.

1. 20 steps to better web services sarah houghton assistant director, san rafael public library author, librarianinblack.net author, librarianinblack.net author, librarianinblack.net author, librarianinblack.net author, librarianinblack.net

2. we are broke

3. free = useful

4. #1: where to put your websites

5. WordPress

6. Blogger

7. Drupal

8. Squarespace

9. #2: images

17. #3: hot topics

19. #4: make ur codez priteez

21. #5: surveys & polls

24. #6: slider

26. #7: translate

28. #8: remote assistance

30. #9: wireframing

31. Balsamiq

32. #10: test your mobile stuff

34. #11: stats

36. #12: Skype

38. #13: social management

41. #14: webcasts

43. #15: video

47. iPhone4 vs. HTC EVO

48. #16: audio

51. #17: learning environment

53. #18: infographics

55. #19: librarything

57. #20: the google

59. continue the conversation +Sarah Houghton [email_address] @thelib @thelib @thelib @thelib @thelib @thelib @thelib @thelib @thelib @thelib